Single award term contract for the IRS/Atlanta. Beginning Date of Award and ending July 31, 2006, with four possible options years. Quality Level 3 is required. These specifications cover survey administration, including all printing needs and internet web (hereinafter web)-hosting needs, for IRS customer satisfaction surveys. Survey administration tasks require a market research approach for managing multiple surveys in varying stages of the data collection period. For example, assigning and monitoring ID numbers, updating furnished electronic files, converting existing surveys (and producing future surveys) in a fillable PDF format, that is 508 compliant, creating applicable database for monitoring paper survey and web-based survey responses, maintaining a 1-800 number manned by live operators, and securely handling "white mail" (i.e. miscellaneous documents, notes, etc. that are included in the return envelopes from the respondents). Printing requirements include such operations as design and composition, electronic prepress, proofs, printing, packing, and distribution. FREQUENCY OF ORDERS: Approximately 198 orders per year. QUANTITY: Approximately 100 to 15,000 copies per order. TRIM SIZE: 8-1/2 x 11", or 17 x 11". Mail f.o.b. contractor’s city to various addresses. Complete production and delivery is required within as indicated on the print order depending on the schedule, usually covering an entire quarter. Complete specifications will be available on the Atlanta GPO web site once they are issued. Target date for availability is early May 2005. If you are NOT internet active, you may FAX a request a bid package to (404) 605-9185 on bidder's letterhead - reference Program 2439-S on request. The Atlanta web site is: http://www.gpo.gov/bidopps/regions/atlanta/index.shtml.