HEALTH AND HUMAN SERVICES, DEPARTMENT OF / NATIONAL INSTITUTES OF HEALTH / NIH NCI
The National Cancer Institute's (NCI) Cancer Information Service (CIS) is an existing and established critical component of healthcare delivery, particularly in facilitating public access to clinical trials. Established under the National Cancer Act | Type: Award Notice | Sol#: 75N91024R00007
HEALTH AND HUMAN SERVICES, DEPARTMENT OF / CENTERS FOR MEDICARE AND MEDICAID SERVICES / OFC OF ACQUISITION AND GRANTS MGMT
The Centers for Medicare & Medicaid Service (CMS) operates a toll-free, nation-wide, 24 x 7 contact center with multiple sites to provide customer service and address inquiries, which includes 1-800 MEDICARE and the Marketplace (Exchange) call | Type: Presolicitation | Sol#: 241315
ENVIRONMENTAL PROTECTION AGENCY / ENVIRONMENTAL PROTECTION AGENCY / CINCINNATI ACQUISITION DIV (CAD)
Request: NLIC and TAIS Hotline Please have all quotes emailed to [email protected] and [email protected] by 1430 Eastern Time on 09 September 2024. | Type: Special Notice | Sol#: 68HERH24Q0041
STATE, DEPARTMENT OF / STATE, DEPARTMENT OF / ACQUISITIONS - RPSO FRANKFURT
The proposal shall be submitted as a pdf document emailed to [email protected] and copy to [email protected] as soon as possible but not later than Thursday, April 3, 2025, by 15:00 hours Central European Summer Time (CEST) | Type: Solicitation | Sol#: 19GE5025R0033
DEPT OF DEFENSE / DEFENSE HEALTH AGENCY (DHA) / DEFENSE HEALTH AGENCY
The Defense Health Agency Contracting Activity (DHACA) in Falls Church, VA intends to procure inTransition Contact Center Support Services. This requirement will be solicited as a competitive small business set-aside, in accordance with FAR | Type: Presolicitation | Sol#: HT001125R0051
DEPT OF DEFENSE / DEFENSE HEALTH AGENCY (DHA) / DEFENSE HEALTH AGENCY
Amendment 0002 is hereby issued to extend the proposal submission deadline to 28 August 2025 at 1000 EST. This amendment also: 1) incorporates questions received in response to HT001125R0047, 2) revises Attachment 1-PWS, 3) revises Attachment 2-Pr | Type: Solicitation | Sol#: HT001125R0047
HOMELAND SECURITY, DEPARTMENT OF / FEDERAL EMERGENCY MANAGEMENT AGENCY / MITIGATION SECTION(MIT60)
This solicitation is a duplicate of HSFEHQ-06-R-0031, and is hereby cancelled. | Type: Combined Synopsis/Solicitation | Sol#: HSFEHQ-06-R-0031A
Response to RFQ 09000058 for DTV Call Center Support shall be email to [email protected]. Please reference the RFQ # for submittals. | Type: Combined Synopsis/Solicitation | Sol#: FCC09000058
The Smithsonian Institution's Smithsonian Journeys ("SJ"), a division of Smithsonian Enterprises' Consumer Products Division, offers escorted educational cultural travel experiences to members of the Smithsonian, readers of Smithsonian magazine and o | Type: Combined Synopsis/Solicitation | Sol#: R1
HOMELAND SECURITY, DEPARTMENT OF / TRANSPORTATION SECURITY ADMINISTRATION / CONTRACTING AND PROCUREMENT
This amendment A0002 to solicitation #HSTS02-10-R-OSC005 is issued to: (1) Extend the proposal due date from 1PM EST on February 12, 2010 to 1PM EST on February 19, 2010; (2) Include Attachment 2 - Past Performance Survey in Microsoft Wo This is a Request for Proposal for TSA Contact Center and asso
Due to a change in the Government requirement to provide Outreach Contact/Call Center Support and Transitional Support Program services, this Combined Synopsis/Solicitation has been cancelled. The Government will be posting a new RFP for the | Type: Combined Synopsis/Solicitation | Sol#: MB1116396
The purpose of this amendment is to add answers to vendor questions and revised solicitation. Updated items are highlighted in blue. | Type: Combined Synopsis/Solicitation | Sol#: W81XWH-11-R-0350
JUSTICE, DEPARTMENT OF / FEDERAL PRISON INDUSTRIES, INC. / FEDERAL PRISON INDUSTRIES, INC
Federal Prison Industries, Inc. (FPI) is marketing its capabilities as a potential subcontractor for both federal and commercial work (otherwise done outside the United States). FPI is interested in entering into agreements with federal agencies and/ | Type: Combined Synopsis/Solicitation | Sol#: MR
AMENDED TO MAKE ACQUISITION UNRESTRICTED. | Type: Presolicitation | Sol#: USAC-LI-2012-01-16
This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcem | Type: Combined Synopsis/Solicitation | Sol#: TIB-2012-RFP-0018
At the request of the Federal Communications Commission (FCC) Office of Managing Director (OMD), and to ensure wide exposure of the Universal Service Administrative Company's (USAC) solicitations, the FCC is alerting the public that USAC has posted o | Type: Combined Synopsis/Solicitation | Sol#: US
At the request of the Federal Communications Commission (FCC) Office of Managing Director (OMD), and to ensure wide exposure of the Universal Service Administrative Company's (USAC) solicitations, the FCC is alerting the public that USAC has posted o | Type: Combined Synopsis/Solicitation | Sol#: US
At the request of the Federal Communications Commission (FCC) Office of Managing Director (OMD), and to ensure wide exposure of the Universal Service Administrative Company's (USAC) solicitations, the FCC is alerting the public that USAC has posted o | Type: Combined Synopsis/Solicitation | Sol#: US
At the request of the Federal Communications Commission (FCC) Office of Managing Director (OMD), and to ensure wide exposure of the Universal Service Administrative Company's (USAC) solicitations, the FCC is alerting the public that USAC has posted o | Type: Combined Synopsis/Solicitation | Sol#: US
INTERIOR, DEPARTMENT OF THE / BUREAU OF INDIAN AFFAIRS / CENTRAL OFFICE
See www.fedconnect.net for all attachments. | Type: Combined Synopsis/Solicitation | Sol#: A16PS00817
The purpose of this amendment is to provide a supplemental Contractor question and Government response as well as provide a revised RFP which addresses: a. Revised Call Tier Definition in Section 2.2.1.1 of the PWS b. Call Tier Descriptor i | Type: Combined Synopsis/Solicitation | Sol#: W81XWH-16-R-
VETERANS AFFAIRS, DEPARTMENT OF / VETERANS AFFAIRS, DEPARTMENT OF / SAC FREDERICK (36C10X)
Type: Combined Synopsis/Solicitation | Sol#: VA119A16R0196
Provide Call Center Support Services for Single Family Insurance Operations Division (SFIOD) Support Service Center (SSC) for Homeowner Refunds. (See Attached PWS for specific details). | Type: Presolicitation | Sol#: DU100R-17-R-0001
At the request of the Federal Communications Commission (FCC) Office of Managing Director (OMD), and to ensure wide exposure of the Universal Service Administrative Company's (USAC) solicitations, the FCC is alerting the public that USAC has pos | Type: Combined Synopsis/Solicitation | Sol#: LI-17-0
The average call volume the Service Unit is experiencing is as follows: Patient Coordinator - Inbound 733 Patient Coordinator - Outbound 5 RN Inbound 366 RN Outbound 61 These are averages only an This is a combined synop | Type: Combined Synopsis/Solicitation | Sol#: RFQ-10-17-043-RDJ
At the request of the Federal Communications Commission (FCC) Office of Managing Director (OMD), and to ensure wide exposure of the Universal Service Administrative Company's (USAC) solicitations, the FCC is alerting the public that USAC has pos | Type: Combined Synopsis/Solicitation | Sol#: RFP-SL-
At the request of the Federal Communications Commission (FCC) Office of Managing Director (OMD), and to ensure wide exposure of the Universal Service Administrative Company's (USAC) solicitations, the FCC is alerting the public that USAC has pos | Type: Combined Synopsis/Solicitation | Sol#: RFP-SL-
HOMELAND SECURITY, DEPARTMENT OF / FEDERAL EMERGENCY MANAGEMENT AGENCY / COMMUNITY SURVIVOR ASSISTANCE SEC
Type: Combined Synopsis/Solicitation | Sol#: HSFE80-12-R-0034
Type: Combined Synopsis/Solicitation | Sol#: AG-3151-S-11-0002
VETERANS AFFAIRS, DEPARTMENT OF / VETERANS AFFAIRS, DEPARTMENT OF / SAC FREDERICK (36C10X)
Type: Combined Synopsis/Solicitation | Sol#: 36C10X19R0016
INTERIOR, DEPARTMENT OF THE / BUREAU OF INDIAN AFFAIRS / CENTRAL OFFICE
Call Services | Type: Combined Synopsis/Solicitation | Sol#: 140A1619Q0255
HOUSING AND URBAN DEVELOPMENT, DEPARTMENT OF / HOUSING AND URBAN DEVELOPMENT, DEPARTMENT OF / CPO : PROGRAM SUPPORT BRANCH DENVER
The Department of Housing and Urban Development (HUD), Office of Public and Indian Housing (PIH), Real Estate Assessment Center (REAC), Technical Assistance Center (TAC) requires contractor support to operate a multi-channel, cloud-based, contact | Type: Combined Synopsis/Solicitation | Sol#: 866148
SOCIAL SECURITY ADMINISTRATION / SOCIAL SECURITY ADMINISTRATION / SSA OFC OF ACQUISITION GRANTS
To provide the Social Security Administration (SSA), Office of Inspector General (OIG), Hotline Call Center Operator Support Services for a one-year base period and four, one-year option periods, and an option to extend services period not to exceed | Type: Award Notice | Sol#: 28321323Q00000113
VETERANS AFFAIRS, DEPARTMENT OF / VETERANS AFFAIRS, DEPARTMENT OF / COMMODITIES & SERVICES ACQUISITION SERVICE (36C791)
Presolicitation Notice Presolicitation Notice Page 4 of 4 Presolicitation Notice *=Required Field Presolicitation Notice PRESOLICITATION NOTICE Solicitation Number: 36C79123R0002 Posted Date: TBD Response Date: TBD Archive Date: TBD Produ | Type: Presolicitation | Sol#: 36C79124R0002
VETERANS AFFAIRS, DEPARTMENT OF / VETERANS AFFAIRS, DEPARTMENT OF / SAC FREDERICK (36C10X)
The purpose of Amendment 0002 is to provide additional responses to questions and update solicitation language in Section E.1 of the PWS. The purpose of Amendment 0001 to extend the solicitation due date to July 1, 2024 by 10:00 AM E | Type: Combined Synopsis/Solicitation | Sol#: 36C10X24R0048
DEPT OF DEFENSE / DEPT OF THE NAVY / NAVSUP
The purpose of this notice is to post the redacted sole source justification and combined synopsis solicitation for which the Government is soliciting and negotiating with only one source, Mongoose Research Inc. The solicitation close date i | Type: Combined Synopsis/Solicitation | Sol#: N0018924Q0
INTERIOR, DEPARTMENT OF THE / DEPARTMENTAL OFFICES / IBC ACQ SVCS DIRECTORATE (00004)
Pipeline Assessment Group (PAG) Contact Support Services Peace Corps / Office of Volunteer Recruitment and Selection Services | Type: Award Notice | Sol#: 140D0424Q0502
AGRICULTURE, DEPARTMENT OF / FOOD AND NUTRITION SERVICE / USDA FNS
******************************************************AMENDMENT 0002****************** The purpose of Amendment 0002 is to do the following: 1. To provide questions and responses as attachment labeled: "Questions and Res | Type: Combined Synopsis/Solicitation | Sol#: 12-3198-25-Q-0012
VETERANS AFFAIRS, DEPARTMENT OF / VETERANS AFFAIRS, DEPARTMENT OF / STRATEGIC ACQUISITION CENTER FREDERICKSBURG (36C10G)
Page 1 of Page 1 of Page 1 of Page 1 of Page 1 of Page 1 of Purpose In accordance with the FAR 15.201(e) this is a Request for Information (RFI) to determine the availability and technical capabilities of qualified sources to provide Customer | Type: Sources Sought | Sol#: 36C10G25Q0113
DEPT OF DEFENSE / DEFENSE COMMISSARY AGENCY (DECA) / CONSTRUCTION-FACILITIES MAINTENANCE
Request for Information Maintenance Call Center Contract Services For the Defense Commissary Agency Classification: NAICS Code: | Type: Sources Sought | Sol#: RFI8132025
HOMELAND SECURITY, DEPARTMENT OF / FEDERAL EMERGENCY MANAGEMENT AGENCY / INFORMATION TECHNOLOGY COMMODITIES AND TELECOMMUNICATIONS
The Department of Homeland Security, Federal Emergency Management Agency, Recovery Technology Programs Division, requires the Contractor to provide all personnel, transportation, equipment, tools, materials, supplies, installation, management, sup | Type: Sources Sought | Sol#: C3MP
HOMELAND SECURITY, DEPARTMENT OF / U.S. IMMIGRATION AND CUSTOMS ENFORCEMENT / INVESTIGATIONS AND OPERATIONS SUPPORT DALLAS
HSI TIP LINE CALL CENTER SERVICES The Homeland Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by U.S. Immigration and Customs Enforcement (ICE).& | Type: Sources Sought | Sol#: TipLineCallCenter29SEP2025
HOMELAND SECURITY, DEPARTMENT OF / U.S. CITIZENSHIP AND IMMIGRATION SERVICES / USCIS CONTRACTING OFFICE(ERBUR)
****10/22/2025 UPDATE**** We wanted to inform you of a change regarding our upcoming Industry Day for USCIS Contact Center Tier 1 (CCT1). To ensure the scope of the requirement is fully established and clearly defined, we | Type: Sources Sought | Sol#: 70SBUR25I00000003-V2
HOMELAND SECURITY, DEPARTMENT OF / U.S. IMMIGRATION AND CUSTOMS ENFORCEMENT / DETENTION COMPLIANCE AND REMOVALS
THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. The Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE) Enforcement is conducting market research for a 287(g) Program National Call Center. As part of its market rese | Type: Sources Sought | Sol#: 26-SS-DCR-02
GENERAL SERVICES ADMINISTRATION / FEDERAL ACQUISITION SERVICE / TTS FAC
The Government is seeking information from industry on AI-enabled solutions to support government contact centers, including virtual voice agents, chatbots, and other advanced technologies (e.g., generative AI, agentic AI). | Type: Sources Sought | Sol#: RFIAICCS121925
HOMELAND SECURITY, DEPARTMENT OF / FEDERAL EMERGENCY MANAGEMENT AGENCY / REGION 9: EMERGENCY PREPAREDNESS AN
AMENDMENT INTERESTED PARTIES: A COMPLETE RFI RESPONSE IS REQUIRED TO BE CONSIDERED FOR ANY SEBSEQUENT SOLICITATION The Department of Homeland Security (DHS), Federal Emergency Management Age | Type: Sources Sought | Sol#: 70FBTX26I00000001
VETERANS AFFAIRS, DEPARTMENT OF / VETERANS AFFAIRS, DEPARTMENT OF / SAC FREDERICK (36C10X)
This is AMENDMENT 0004 to provide corrections to the Section B.3 Price/Cost Schedule to correct inconsistencies with CLINs 1001, 2001, 3001, and 4001. This is AMENDMENT 0003 to provide Government resp | Type: Combined Synopsis/Solicitation | Sol#: 36C10X25R0032
STATE, DEPARTMENT OF / STATE, DEPARTMENT OF / U.S. EMBASSY PARIS
PLEASE NOTE THAT THIS SOLICITATION HAS BEEN CANCELLED UNTIL FURTHER NOTICE (SEE ATTACHED AMENDMENT A0001 TO SOLICITATION REF. 19FR6326Q0051 DATED DECEMBER 19, 2025). The Embassy of the United States in Paris, France, is re | Type: Solicitation | Sol#: 19FR6326Q0051
COMMERCE, DEPARTMENT OF / US CENSUS BUREAU
Please see the NEW CQA RFI attachment titled " 2030 CQA- RFI Amendment 001" In an effort to reduce duplication, this RFI attachment does not include the CQA purpose, background and scope of services as originally publisized within | Type: Special Notice
GENERAL SERVICES ADMINISTRATION / FEDERAL ACQUISITION SERVICE / GSA/FAS OFFICE OF ACQUISITION OPERA
The Government intends to award a non-competitive Task Order against GSA Multiple Award Schedule (MAS) contract GS-35F-295DA to Systems Integration Inc. (SII) for continued GSA Contact Center support services IAW the attached Limited Sources Justi | Type: Special Notice | Sol#: 47QMCB25Q0009