USAC Request for Proposals for Customer Service Call Center Services

AMENDED TO MAKE ACQUISITION UNRESTRICTED. The Universal Service Administrative Company ("USAC") intends to issue a request for proposals from customer call center contractors to provide live agent and interactive voice response ("IVR") services, and to place outgoing, automated telephone calls ("robocalls") to pre-defined telephone numbers to support the Duplicate Resolution Process. The anticipated RFP release date is January 16, 2012. The RFP will be made available through FedBizOpps. This procurement will be conducted generally in accordance with the simplified acquisition procedures in Federal Acquisition Regulations ("FAR") Subpart 13.5. All responsible sources may submit proposals, which shall be considered by USAC. However, offerors must have an active Central Contractor Registration profile in order to be awarded a contract. The term of the Contract is a one-year base period, with one one-year renewal option that may be exercised at USAC's sole discretion. The anticipated contract award date is in or around February 27, 2012. USAC intends to award a fixed-unit price requirements contract. Contractor will supply all of USAC's call center requirements for the Duplicate Resolution Process during the term of the Contract. Task orders will be issued as USAC's requirements arise. USAC is a not-for-profit Delaware corporation. The FCC appointed USAC as the permanent administrator of the Universal Service Fund ("USF") and the Universal Service Support Mechanisms - HC program, LI program, RHC program and SL program (collectively referred to as "programs" or "support mechanisms") - as set forth in Title 47, Part 54, Section 701 of the Code of Federal Regulations ("CFR"). USAC administers the mechanisms pursuant to FCC regulations in 47 CFR Part 54. Subject to Commission oversight, USAC performs the billing, collection, and disbursement functions associated with the programs. Certain aspects supporting program administration are outsourced to USAC contractors. USAC is a wholly-owned subsidiary of the National Exchange Carrier Association ("NECA"). However, NECA has no management or operational control over USAC. The Chairman of the FCC is responsible for selecting all members of the USAC Board of Directors and approving the selection of USAC's Chief Executive Officer. USAC is not a Federal agency, government corporation, government controlled corporation or other establishment in the Executive Branch of the United States Government. USAC is not a contractor to the Federal Government. The contract awarded as a result of this RFP will not be a subcontract under a Federal prime contract. However, USAC conducts its procurements in accordance with the terms of a Memorandum of Understanding with the FCC, which requires USAC, as a general matter, to apply designated provisions of the FAR, including requirements for full and open competition.