J--561-18-2-668-0302|SERVICE CONTRACT - FULL SERVICE CONTRACT FOR STERRAD NX GOVENMENT EQUIPMENT

In page 5 of 63 (General Requirement, item 3), Repairs shall be completed and unit returns fully to manufacturer specification within sixteen (16) hours of initiation service call. Â No vendor can guarantee these repairs are meet due to the complexity of the units. The telephone and onsite response time are no problem, as this is industry standard. This is also because of the hours of operation and days the equipment can be available to the technician is limited. Â We are changing this requirement from 16 hours to 72 hours. When are the PM s due? Pm s are due semi-annually