Maintenance of Nortel Meridian 1 PBXs and Telecommunications Support Services at various locations in the State of California

Small business sources are sought for one or more IDIQ Firm fixed price contracts to maintain Government-owned, Nortel Meridian 1 PBXs at various locations in the State of California. The PBX types include Option 11’s 61’s, and 81’s with Release 25 or older software and Meridian or Cisco Unity voice mail systems. Interested firms must be authorized Nortel resellers with certified and experienced technicians. Services include preventative, remedial and emergency maintenance; customer service; order tracking and processing for moves, adds, changes, and disconnects; agent for Government to resolve problems with telecommunications carriers and other vendors; interface with end users to resolve problems and coordinate orders for support services; and timely invoicing for services. GSA is also planning to transition users to alternate telecommunications sources, such as Centrex or VOIP, in the future. Interested firms should provide the following information in electronic format to Jo Ann Lew at [email protected] on or before 2/26/2009: (1) corporate capabilities and experience performing the required services, including transitioning service and decommissioning PBXs for Federal agencies, (2) key personnel’s certificates and training, (3) subcontractors and area(s) of expertise, and (4) references for similar services.