Description
STATEMENT OF WORK The Contractor is required to supply all labor and expert supervision required to maintain and provide cleaning procedures in numerous clinics, waiting areas, rest rooms, entry glass/mats and elevators/tracks located in Building 1 at the VA Medical Center 1030 Jefferson Avenue Memphis Tennessee. The Government will provide all cleaning chemicals including the approved germicidal disinfectant and the equipment. Work is to be accomplished during the hours of 6:00 a.m. and 4:30 p.m. Monday through Sunday to include Federal Holidays. The contractor representatives meet the needs of customers while supporting the medical center and service missions. Consistently communicates and treats customers, patients, visitors, volunteers, and all medical center staff in a courteous tactful and respectful manner. The customer is provided with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively appropriately. No more than two (2) valid complaints per year. Ambulatory Care - Building 1 1st and 2nd Floor Service to be performed Daily (Monday through Sunday): Empty all wastebaskets and replace with clean liners, spot-clean wastebaskets daily, wash weekly. Clean and sanitize all restrooms two (2) times daily. Clean and sanitize counter top, empty wastebasket and replace with clean liners, spot clean wastebasket daily, wash weekly. Sweep and/or dust mop floor area. Clean all glass including mirrors, glass doors, windowsills and ledges daily. Dust damp-mop all floors and vacuum all carpeted floors daily. Spot clean carpets daily. Extract or steam clean all carpets monthly. Spot clean furniture, walls, doors, and glass daily. Sweep and mop stairwells, high dusting and sanitize floors. Ambulatory Care stairwell 1. Building 1 stairwell 1-2-4. Bathroom Cleaning Daily (Monday through Sunday): Clean, sanitize, and polish all fixtures including toilet bowls, sinks, urinals, stainless steel two (2) times daily. Clean all glass and mirrors daily. Empty all waste containers and insert liners, spot-clean and sanitize containers, wash weekly. Spot-clean all walls, doors, and partitions, daily. Wash walls and partitions weekly. Refill all dispensers as needed such as soap, paper towels and toilet paper. VA will furnish toilet paper, paper towels, anti-microbial and lotion hand soap. Sweep/mop and sanitize floors, remove buildup and debris from baseboards and corners daily. NOTE: Contractor to take all trash to the trash compactor located outside buildings. Cleaning to be performed weekly: Remove dust and cobwebs from ceiling, walls and vents daily. Clean floors including under and around furniture throughout areas of assignment daily. Empty all waste containers and insert liners, spot-clean and sanitize containers daily and wash weekly. Clean all walls and partitions. This should be accomplished on a weekly/daily or as needed basis and thoroughly accomplished on a semi-annually basis. Building 1, Canteen, Retail Store, Kitchen and Offices Cleaning: Cleaning service will include the following: Contractor to furnish all labor and expert supervision to provide cleaning procedures in the 2nd floor canteen and rest rooms CW256-CW258, BW231-BW232 and hallway. The Government will provide all cleaning chemicals including the approved germicidal disinfectant and equipment. Work is to be accomplished during the hours of 8:00 a.m. and 2:30 p.m. Monday through Saturday excluding Federal Holidays. Clean all walls, vents/hoods, windows and window ledges in the Main Kitchen quarterly. Clean all walls, vents/hoods in the Canteen to include stripping VCT tile and scrub kitchen floors quarterly. Service to be performed Daily (Monday through Friday): Building 1 Canteen: Wash all walls, dust ceiling vents, scrub tile and grout floor (after hours) in kitchen, strip and wax VCT tile in the serving area as needed. Scrub and polish floors in dining area. This should be accomplished quarterly. Empty all wastebaskets and replace with clean liners, spot-clean wastebaskets daily and wash weekly. Clean up all spills and maintain area in a safe and sanitary manner daily. Sweep and/or dust mop floors to keep floors areas clean of debris daily. Wipe tables and keep clean of trash/debris daily. Be flexible with any and all general housekeeping duties of the canteen area daily. Building 1 - 2nd Floor Hallway: Dust mop all hallways removing all litter and debris, clean corners and baseboards one (1) times daily. Wet mop all hallways one (1) times daily. Look for spills and remove promptly in an effort to avoid to accidents and injuries. Mop half of the hallway at a time. Note: Post wet floor warning signs. Building 1 1st and 2nd Floor Hallway Restrooms: The following restrooms are to be cleaned two (2) times daily. Room CW170 CW256 CW219 CE270 CE254 Room CW172 CW258 CW220 CE232A CW256 Room CW194B BW231 CE244 CE257 CW258 Room CW194C BW232 CE245 CE253 Empty all waste containers and insert liners, spot-clean and sanitize containers daily and wash weekly. The restroom is to be maintained by daily scheduled cleaning. (The deep cleaning of this restroom is completed in the evening.) These restrooms are to be monitored throughout the day. The restrooms need to be cleaned 1st thing in the morning and again later in the day. Cleaning of all areas is to be on as needed basis. The office is to communicate additional unscheduled cleaning with the contractor supervisor. NOTE: Wall mounted posted Cleaning Schedule will be filled out daily and after each cleaning. Building 1 1st and 2nd Floor Elevators: P6 - P7 - P8 - P9 - P18 - P19 Stop elevator and lock in place. (Key Required) Clean out door tracks with putty knife and metal brush to remove buildup and vacuum daily. Wash walls, ceiling facings and doors with dampened wiping cloth daily. Wipe dry to prevent spotting daily. Use stainless steel polish/cleaner to brighten metal surfaces and (both sides) doors daily. Dust mop/damp mop floors daily. SECURITY INCIDENT INVESTIGATION The contractor/subcontractor shall immediately notify the COR and simultaneously, the designated ISO and Privacy Officer for the contract of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in systems(s) to which the contractor/subcontractor has access. To the extent known by the contractor/subcontractor, the contractor/subcontractor s notice to VA shall identify the information involved, the circumstances surrounding the incident (including to whom, how, when, and where the VA information or assets were placed at risk or compromised), and any other information that the contractor/subcontractor considers relevant. With respect to unsecured protected health information, the business associated is deemed to have discovered a data breach when the business associate knew or should have known of a breach of such information. Upon discovery, the business associate must notify the covered entity of the breach. Notification need to be made in accordance with the executed business associate agreement. In instances of theft or break-in or other criminal activity, the contractor/subcontractor must concurrently report the incident to the appropriate law enforcement entity (or entities) of jurisdiction, including the VA OIG and Security and Law Enforcement. The contractor, its employee, and its subcontractors and their employees shall cooperate with the VA and any law enforcement authority responsible for the investigation and prosecution of any possible criminal law violation(s) associated with any incident. The contractor/subcontractor shall cooperate with VA in any civil litigation to recover VA information, obtain monetary or other compensation from a third party for damages arising for any incident, or obtain injunctive relief against any third party arising from, or related to the incident. The C&A requirement do not apply, and that a Security Accreditation Package is not required. Prior to the contractor performing work the staff in the area will be notified to secure all sensitive information in the area.