The Department of Veterans Affairs, NCO 16, G.V. (Sonny) Montgomery VA Medical Center, intends to negotiate on a sole source basis, pursuant to FAR 6.302-1, with Biopoint Optronics Software for a maintenance agreement and software upgrade of the facility located in Biloxi, MS. A detailed SOW is presented below: DESCRIPTION / SPECIFICATIONS / WORK STATEMENT Scope of Work: The purpose of this requirement is to provide maintenance and upgrade services on Biopoint BPOC (Contingency Solution for BCMA) for the Department of Veteran Affairs (VA) Gulf Coast Veterans Health Care System (GCVHCS) located in Biloxi, MS. The service provided shall be performed in such a manner as to assure the safety and welfare of patients, visitors and staff. The GCVHCS is located at 400 Veterans Avenue Biloxi, MS 39541. Work Requirement: Contractor shall provide BioPoint BPOC application version upgrades including new features and enhanced functionality, upgrade installation assistance, upgrade installation documentation, and telephone customer support from 0700-1900 CST. Upgrades including new features and enhanced functionality to include any enhancements to the lists and views, custom warnings, and reports. Software application will interface with VISTA. SCHEDULED MAINTENANCE (Routine Scheduled Maintenance): The Contractor is responsible for managing the following in accordance with manufacturer's specifications: APPLICATION ENVIRONMENT: To include but not limited to Application version upgrades including new features and enhanced functionality SYSTEM MANAGEMENT UTILITIES UPLOADING SOFTWARE UPDATES TELEPHONE SUPPORT UPGRADE OF INSTALLATION DOCUMENTATION OPERATIONAL UPTIME REQUIREMENTS: With the exclusion of internal network, server, or computer outages the BioPoint Software system shall be operable and available for use 95% of the normal operating hours of the equipment as detailed in paragraph c., HOURS OF COVERAGE. Downtime will be computed from notification of problem during normal work hours. Scheduled maintenance will be excluded from downtime. (Normal work hours for this contract are defined as follows: 0700 - 1900 CST, Monday through Friday, excluding Federal Recognized Holidays). Operational Uptime will be computed during a month-long period. Repeated failure to meet this requirement can subject the contractor to DEFAULT action. Downtime due to failure of VA to meet its responsibilities in system maintenance will not be counted. Hours of Coverage: Normal hours of coverage for this contract will be 0700 to 1900 CST, Monday through Friday excluding Federal Recognized Holidays. Federal Recognized Holidays are: New Years' Day, Martin Luther King Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, Christmas Day, and Holidays designated by Presidential Executive Order. UNSCHEDULED MAINTENANCE (Emergency Repair Service): Response Time: Contractor's FSE must respond with a phone call to the designee within four (4) hours after receipt of telephoned notification. This unscheduled maintenance may include both telephone support and software support. This includes applications support, making modifications of the system configuration, downloading patient image files, running remote diagnostics of the system hardware and network, and providing applications support with simultaneous telephone conversations. Parts: Not Applicable REPORTING REQUIRED SERVICES BEYOND THE CONTRACT SCOPE: The Contractor shall immediately, but no later than 48 (forty-eight) consecutive hours after discovery, notify the CO and designee (ln writing) of the existence or the development of any defects in, or repairs required, to the scheduled equipment which the Contractor considers he/she is not responsible for under the terms of the contract. The Contractor shall furnish the CO and designee with a written estimate of the cost to make necessary repairs. Software Support: The Contractor shall provide the VA with software upgrades and updates as released by the manufacturer. Updates shall include all modifications, corrections, and enhancements to software applications that the manufacturer makes available to its customers. Updates shall include mandatory updates (mandated by the manufacturer or to comply with changes in federal or state laws and regulations. Personnel. Contractor shall provide all personnel, equipment, and supplies to conduct maintenance and service of all BioPoint BPOC Software and equipment. Other Contractual Requirements not identified in the work requirement. Contractor shall provide reporting of all Biopoint BPOC services and updates quarterly to the COR. Government-Furnished Property and Services FAR Clause 52.245-4 Government-Furnished Property (Short Form) contains the basic requirements for the operation, maintenance and protection of government property. Below are some key government properties relevant to this contract. VA will maintain the environmental conditions in accordance with manufacturer's specifications. The BioPoint System shall be maintained within parameters specified by the manufacturer. The BioPoint system shall be accessible via the hospital computer system, and the vendor is required to have a VPN account to access the equipment. VA Hospital will ensure that all data files are adequately duplicated and documented. (The Contractor is not responsible for duplicating and documenting data files. If any files are lost during Contractor maintenance, the cost of reconstructing this data will not be covered by this contract.) VA will have a system administrator or someone with equivalent skill. Contractor-Furnished Property and Supplies The Contractor shall furnish and maintain in acceptable condition, at no cost to contract, all items of uniform and equipment necessary to perform work required by this contract, as discussed in this paragraph, and additional items as needed, within reason. Contractor shall provide all equipment and supplies required to complete contract requirements. This is a notice of intent is not a request for competitive proposals; however, any responsible source who believes it is capable of meeting the requirement may submit a capability statement to the contracting office no later than Thursday, January 30th, 12:00, EST. Interest/capability statements may be sent to Jennifer Adams,
[email protected] No telephone responses will be accepted. A determination not to compete the proposed requirement based upon the responses to this notice is solely within the discretion of the Government.