Preventive Maintenance Service Contract for UPLCMS

Update 6/16/2020: uploaded questions and answers to solicitation Please see the attached solicitation for full details. Background The Kansas City Laboratory requires a service contract for an UHPLCMS 6490A QQQ Mass Spectrometer which is a complicated analytical instrument that is used for sample analysis. Whenever the instrument has been out of service it has been detrimental to normal operations as sample analysis was delayed until the instrument was repaired. Keeping this instrument under a service contract ensures its performance, and is cost effective if compared to the cost of repair outside of contract. Purpose Purchase of a full Preventive Maintenance service contract for UPLCMS 6490A QQQ. The UHPLC/MS has a serial # of SG1446A201 . The separation module is an Agilent 1290 Infinity series including a Flexcube pump and the Mass Spectrometer is an Agilent Triple Quad 6490A. It was purchased by our agency in June 2014. This instrument is used daily. The instrument has been covered by an Agilent Service Contract for the period Jun 2019-June 2020. The system has been experiencing with analytes carryover, loss of sensitivity and the system HIGH VACUUM is out of specification. Requirements The service contract must provide unlimited on-site service visits with a maximum 72 hour on-site response time (for issues that cannot be resolved remotely via telephone or Internet). Calibration and system performance evaluations are to be performed after repair or replacement of parts. All travel and labor costs are to be covered under the service contract. All consumables necessary for the operation of the instruments shall be covered under the contract. There shall be no exclusions to replacement consumables. Firmware/software updates related to the maintenance of the instrument’s performance shall be included. At least one annual onsite preventative maintenance visit shall be included annually with the service contract. The preventative maintenance parts and applicable kits related thereto shall be included in the service contract at no extra cost. The service contract must give top priority response time for all visits. The field engineer must be OEM factory trained and knowledgeable about the instrument The Contractor shall provide instrumental technical support to isolate and resolve hardware problems via telephone and e-mail access, Mondays – Fridays (excluding Federal Holidays) between the hours of 7:00 AM – 5:00 PM (local time at Contractor’s place of business), and shall begin working on a solution to the problem within 8 business hours of contact for assistance. (e.g., telephone-based, email-based). All maintenance and repair activities (including warranty work) shall be accomplished in accordance with Original Equipment Manufacturer (OEM) specifications using OEM parts. The Contractor shall, commensurate with the completion of each service call (inclusive of warranty service), provide the end-user of the equipment with a copy of a field service report/ticket identifying the equipment name, manufacturer, model number, and serial number of the equipment being serviced/repaired and detailing the reason for the service call, a detailed description of the work performed, the test instruments or other equipment used to affect the repair or otherwise perform the service, the name(s) and contact information of the technician who performed the repair/service, and for information purposes, the on-site hours expended and parts/components replaced. In addition, the Contractor shall provide monthly reports to the FDA PROJECT OFFICER and Contract Specialist, not later that the 5th work day following the end of each month, summarizing all maintenance and repair activities (including warranty work) for the previous month (during months that work is performed). Model Description : UPLCMS 6490 QQQ - System Enh Features (serial #SG1446A201) 1290 Infinity Binary Pump 1290 Infinity Flexible Cube LCMS Triple Quad System Multimode ESI/APCI Source 1290 Infinity Binary Pump 1290 Thermostatted Column Compartment 1290 Infinity Autosampler 1290 Thermostat 1290 Infinity Binary Pump 1290 Infinity Flexible Cube LCMS Triple Quad System Multimode ESI/APCI Source 1290 Infinity Binary Pump 1290 Thermostatted Column Compartment 1290 Infinity Autosampler 1290 Thermostat