inTRANSITION OUTREACH CALL CENTER AND TRANSITIONAL SUPPORT PROGRAMS SUPPORT SERVICES

This is a non-personal services requirement to provide a Transition Support Contact Call Center Program (operationalized by the name “inTransition”) to transitioning service members or veterans who are currently receiving psychological health care (i.e, mental health care or behavioral health care) and wish to receive care at their new destination or with a new provider in their same location, or wish to initiate psychological health care for the first time. The Psychological Health Center of Excellence (PHCoE) seeks Contractor support to establish and maintain a 24 hours a day, 7 days a week (24/7) toll-free contact call support center that operates 365 days per year. Additionally, the inTransiton call center will be staffed by professionals who are trained and licensed to provide mental health care to bridge the transitional knowledge gap between identification and receipt of psychlogical health care services for a broad range of users, including Active Duty Service Members, Reserve Component, National Guard, Coast Guard, andVeterans and their family members. The inTransition Call Center staff are not providing therapy under the terms and conditions of this contract nor are they a part of any direct health care service. Membership or eligibility determination is not a requirement or function of the contract. Within the inTransition Call Center, the Contractor shall maintain a Psychlogical Health Resource Center (PHRC) which will provide care and other transition support resources to anyone who seeks them. The Contractor support also involves maintaining and periodically updating the inTranstion Resource Database for use at the Call Center and PHRC to support the transition of psychological health care services and provide information for a variety of transition-related resources for separating service members The contractor will also be responsible for conducting in-person and virtual outreach to socialize inTransition, the PHRC, as well as any other PHCoE programs or initiatives to include the Real Warriors Campaign. This outreach and socilization shall be targeted to a variety of stakeholders to include Activy Duty, National Guard, Reserve Component, Department of Veterans Affiars (VA) and other civilian and DoD leadership and clinicians under the direction and with the approval of the government. Additionally, the contractor shall periodically provide technical support and subject matter expertise to enhance and advance the PHCoE mission, synchronizing with related efforts across PHCoE and the Defense Health Agency (DHA).