Customer and Data Services

The Federal Emergency Management Agency (FEMA) intends to conduct a full and open competition and release a Request for Proposal (RFP) in February 2011 for Customer and Data Services for the Risk Mapping, Assessment, and Planning (Risk MAP) program. The Period of Performance is expected to be one (1) twelve-month base period with four (4) twelve-month option periods. The Risk MAP Program is managed by the Risk Analysis Division of the Flood Insurance and Mitigation Administration within FEMA. This requirement is expected to be solicited through full and open competition. Customer and Data Services includes the distribution of digital products; e-commerce services; fulfilling data requests from customers; operating a contact center for the public to obtain information about National Flood Insurance Program (NFIP) mapping; informing the general public regarding NFIP; integration of data from other partners into the National Flood Hazard Layer; maintenance services of HAZUS-MH technology; and aspects of information technology that support all of Risk MAP. This also includes data storage, archival repository, and inventory control. An Industry Day event will be held on Friday, February 11, 2011 at the GSA Regional Office Building Auditorium, 7 th and D Streets SW, Washington, DC 20407. The event will be from 9:30 am to 12:30 pm. The Government will provide a presentation discussing this procurement at the Industry Day. Following the presentation there will be an opportunity to ask questions about the requirements. pre-Registration IS preferred. "FEMA does not discriminate against anyone based on color, sex, race, religion, creed or ethnic background. Special arrangements for disabled individuals will be made with reasonable prior notification. FEMA participation does not constitute an expressed or implied endorsement of the participants' opinions or services." Submit email with company name, company address, attendee name, phone number, and e-mail address for each attendee to [email protected] (please include Risk MAP CDS Industry Conference Registration in subject line). There is a limit of 3 attendees per company. Follow up Q&A and other information will be posted on FBO.gov at a later date Disclaimer: This pre-solicitation notice is for information only, and shall not be construed as a commitment by the Government to solicit contractual offers or award contracts. The Government is not soliciting, nor will it accept, proposals as a result of this synopsis. If a solicitation is issued in the future, it will be announced via FedBizOpps and interested parties must comply with that announcement. The Government will not reimburse respondents for any questions submitted or information provided as a result of this notice. Please review the description and provide all comments and questions in writing electronically to the contact shown below via email in lieu of telephone calls. [email protected] and [email protected]