Information Technology Capabilities Contract (ITCC) II

Current Update (2 Oct 14) The Final RFP for Information Technology Capabilities Contract (ITCC) II, FA4600-14-R-0017, has been released at the following link: https://www.fbo.gov/notices/d2e86c331f20e59e0e5e8ee9e00be08a All future corrrespondance will take place under the Final RFP (FA4600-14-R-0017), not this draft notice (FA4600-12-R-0026). Previous Updates-- 23 Sep 14: The Final RFP is estimated to be released on or near 14 October 2014. Q&A#7 and an updated draft RFP are posted for industry review. 11 Sep 14: The Final RFP has been delayed indefinately. It is no longer anticipated to be released before the end of the FY14 Fiscal Year, and no anticipated release date is available at this time. Updates will be provided when a release date can be more accurately forecast. 20 Aug 14: The Final ITCC II RFP is not yet ready for release. The release is expected to occur by the end of the current month (August 2014) or early in September. 16 Jul 14: The ITCC II synopsis and sixth Q&A are posted. Particularly of note, the Final RFP release date is currently estimated to be on or around 15 August 2014. NOTE: File titled "ITCC II Questions Posted July2014.doc" was an incomplete draft version of the Q&A, and was inadvertantly posted; you may disregard. The full Q&A is uploaded as "Q&A #6.doc". 10 Jun 14: A revised BASS is provided based on the current PWS, which was posted on 23 May 14. The fifth Q&A is also posted for industry review. 3 Jun 14: We have implimented DSS' suggestions for our Technical Library Instructions and NDA form, and the revised documents are provided. To clarify what modifications have been made since the prior version, tracked changes was utilized. For those companies that have already submitted the requisite documents, you will be contacted shortly for any additional information required as a result of DSS' guidance. 30 May 14: We are working with DSS to resolve some additional concerns related to the NDA and Technical Library Instructions. We are anticipating releasing one last version of these documents by Tuesday, 3 June 2014. 23 May 14: A revised Technical Library Instructions package is posted, which also includes a Q&A specific to the technical library and the revised NDA. This package supercedes the previous package, posted on 8 May 2014. Additionally, a current PWS is provided. 16 May 14: We received a variety of comments on the instructions for accessing the technical library, as well as on the Non Disclosure Agreement. We are working through the various suggestions form Industry, and anticipate posting a revised set of instructions and NDA form by 23 May 14. 29 Apr 14: The fourth Q&A is posted for industry review. 4 Apr 14: An updated version of Section J, Attachments, is posted. However, the Read Library is still being populated and is now anticipated to be available by approximately 25 Apr 14, or shortly thereafter. Also, to address any misconceptions about the purpose of this notice, we are no longer requesting sources sought responses for FA4600-12-R-0026; this page currently exists as a mechanism for providing Industry with updates to the ITCC II acquisition, which is in the Draft RFP stage. When a Final RFP is released (estimated to be in July 2014), a final amendment will be posted to this notice directing interested parties to the correct RFP. Until that time, updates will continue to be made under FA4600-12-R-0026. 3 Mar 14: Draft RFP and all available attachments are posted. Anticipated date of availability for Read Library and remaining attachments is 31 Mar 14. 11 Feb 14: The second Q&A and a draft Authorized Baseline are posted. As a reminder, any ITCC II-related contact with the Government shall be issued in writing to [email protected] and [email protected] . A draft RFP is anticipated to be posted by the end of the month, 28 Feb 14. 16 Jan 14: Post-Industry Q&A #1 and a draft of the Cost/Pricing Model are posted for Industry review and feedback. The remaining Q&A and an updated Sections L&M are anticipated to be posted by on or around 30 Jan 14. 12 November 2013: Industry Day and One-on-One Meeting information, including RSVP information, is included in the attached "Industry Day and One-on-Ones" document and accompanying Offutt Map. Additionally, a second volume of Questions and Answers is provided. 1 November 2013: A draft of Sections L&M is attached for Industry review and comment. Also, Industry Day has been scheduled for 10 December 2013 in the Bellevue, NE area. As further details are finalized, more information will provided. Please continue to monitor this posting, as additional information regarding the Industry Day venue and one-on-one meeting reservations are anticipated to be posted within the next 10 days. 26 August 2013: The current milestone estimates have been delayed. The new estimate is as follows: Draft RFP: late October 2013 Industry Day: early December 2013 Final RFP: late April 2014 20 June 2013: RFI Questions & Answers #1 is posted as an attachment. 5 June 2013: In an effort to enable early and meaningful correspondence with Industry, the Contracting Officer seeks input, not to exceed 5 total pages in length, to the following Request for Information (RFI) by 5 July 2013-- 1. Provide sample projects the government can use to evaluate this proposal. The project must be realistic in that they can be executed by the government and must show cost savings and increased efficiencies. 2. Provide ideas to incentivize contract performance, reduce cost, and introduce efficiencies. 3. Provide examples of using various service levels for IT Support. What are the break-points in the performance threshold service levels that the government will see cost savings? 4. Provide examples of ISO or ITIL processes that can be introduced to increase efficiencies. No proprietary information or data shall be submitted; by providing a response to the above RFI, the responder gives the Government the right to utilize the information in the formation of any forthcoming Request for Proposal (RFP). This utilization may include, but is not limited to, the inclusion of potential expansion tasks, performance and cost incentives, and flexibility in the services summary. Any questions shall be submitted in writing to the contract administrator at [email protected]. Answers will be provided in a Q&A format to this notice. Interested parties are encouraged to review the attached DRAFT PWS and DRAFT Services Summary, as well as the newly revised milestone estimates below: Draft RFP: August 2013 Industry Day: October 2013 Final RFP: February 2013 22 Mar 13: To clarify the previous update, the Government is not currently requesting additional capability packages. The update was solely to notify interested vendors of the change in Contract Specialists. Also, the following milestones are available for planning purposes (milestones are approximations only and are subject to change without notice): Draft RFP: July 2013 Industry Day: September 2013 Final RFP: January 2014 18 Mar 13: The Contract Specialist is changed to Mr. Andrew Philson at [email protected] . 12 Sep 12: Questions in regards to the the ITCC II requirement: 1. QUESTION: Has the government determined the acquisition strategy (i.e. full and open, SB, 8(a), etc.? RESPONSE: The ITCC II requirement is in the early stages of planning. The acqusition strategy will be announced in the synopsis to be posted prior to the draft RFP. The release of the synopsis is to be determined. 2. QUESTION: Is there an estimates acquisition time frame for the solicitation release? The release date is to be determined. RESPONSE: A draft RFP will be released prior to release of the formal RFP to allow for industry input. 3. QUESTION: What is the estimated contract value for this effort? RESPONSE: The estimated contract value for this effort is considered For Official Use Only (FOUO). A budget will be posted in Section L of the RFP. The budget is to be determined. 4. QUESTION: Is there an incumbent currently performing these requirements? If so, who? RESPONSE: The current ITCC requirements are performed by CSC on FA4600-04-C-0010 awarded for $700M. An industry day is planned to take place after release of the draft RFP. Meetings with potential offerors will be scheduled to take place following the Industry Day. Date for Industry Day is to be determined. All information, not considered classified, will be posted on FedBizOps to give all interested parties the same advantage as all other parties. If there is classified information to be distributed, instructions will be posted on FedBizOps on how to obtain the information. 30 May 12: Sources Sought Questions and Answers spreadsheet is posted. Sources Sought is modified to change D1 from: "Possess expertise and experience to design, develop, test and deliver new weather data processing and display capabilities within existing enterprise architecture." to "Possess expertise and experience to design, develop, test and deliver new capabilities within the existing enterprise architecture." The response due date for the capability packages is no later than 1600 hours (Central) on 15 Jun 2012. SOURCES SOUGHT ANNOUNCEMENT FOR INFORMATION TECHNOLOGY CAPABILITIES CONTRACT (ITCC) II A. INTRODUCTION 1. This is a Sources Sought synopsis being conducted pursuant to FAR Part 10, Market Research. This is for planning purposes only and there is no solicitation available at this time. 2. This is an initial step in the planning process for the Information Technology Capabilities Contract (ITCC) II follow-on acquisition currently titled Information Technology Capabilities Contract (ITCC). The Government is contemplating award of a Requirements Contract with Task Orders (Cost Plus Incentive Fee (CPIF) with Firm Fixed Price (FFP and Cost Reimbursable (CR) CLINs). 3. The 55th Contracting Squadron at Offutt Air Force Base, Nebraska, seeks potential sources to perform systems engineering, management and sustainment services for integration, modification, and system support to the United States Strategic Command (USSTRATCOM). 4. USSTRATCOM requires a provider who possesses industry standard skill levels and appropriate security clearances, to perform system engineering, integration, operational, logistical, maintenance, configuration management and system administration services for their IT infrastructure. This infrastructure includes several separate Local Area Networks (Commercial, Unclassified, Secret, Top Secret, and Top Secret Extremely Sensitive Information (ESI)) currently comprised of ~13000 PCs / workstations / servers on fixed and mobile platforms utilizing commercial off the shelf (COTS) hardware and COTS & GOTS software. System administration will need to be provided for all systems and applications connected to the LANs, plus standalones and/or laptops. Systems engineering processes consistent with industry standards are to be implemented and the provider will be expected to continually evolve the IT infrastructure to a common architecture through the technical solution process. Earned Value (EV) analysis and management for each discrete Work Breakdown Structure (WBS) element must be provided. 5. USSTRATCOM is seeking a partnership that will permit the service provider maximum flexibility in implementing IT infrastructure services through performance-based Service Level Agreements (SLA) satisfying cost, schedule and performance parameters while achieving a balance between service provider accountability and government insight. 6. The North American Industrial Classification Systems (NAICS) code is 541512, Computer Systems Design Services, which has a small business size standard of $25.5M. A small business firm competing as a prime contractor must be able to perform at least 50% of the total personnel requirement within its own company (reference FAR 52.219-14, Limitations on Subcontracting). B. REQUIREMENTS 1. Objective: For USSTRATCOM systems to deliver increasingly higher levels of reliability and performance to satisfy existing and emerging missions while reducing total cost of ownership. 2. Tasks: a) Program Management a. Develop, maintain & use an Integrated Master Plan (IMP) and an Integrated Master Schedule (IMS)). b. Communicate statuses and issues to the government in a clear, consistent and timely manner. c. Business Management. Develop, maintain & use a Performance Work Statement (PWS) in partnership with the government. d. Establish and maintain effective business and technical relationships with government. Establish and maintain effective business and technical relationships with all associate contractors. e. Meet Small Business participation requirements / goals IAW Small Business Plan. f. Quality Management. Must be ISO 20000 certified; must maintain a high customer satisfaction program; and shall develop, maintain & use a Program Quality Manual (PQM)). g. Provide cost reporting (to include cost variance analysis, cost management, and Business Case Analyses for reducing costs). h. Monitor and report cost, schedule, and performance consistent with an approved overall integration plan/master schedule. Human Resources. Provide personnel with appropriate professional certifications, equipment, tools, materials, supplies, parts, test equipment, supervision, and other items and services necessary for complete life-cycle support of USSTRATCOM systems to include planning, installation, sustainment, and optimization. Provide personnel that can be certified per DoD Directive 8500.1). i. Conduct Cost As an Independent Variable (CAIV) Analysis & Life Cycle Cost (LCC) management to achieve an affordable balance between cost and performance. Provide EVMS data on all task orders and/or as required by the government. j. Risk Management. Manage technical and management risks; reduce cycle time for all sustainment and modernization activities consistent with sound risk management which will include government representation. k. Configuration Management. Provide configuration management and testing to ensure interoperability, security, and compatibility among all systems/subsystems. Validate the baseline for all systems. Maintain and audit USSTRATCOM system and communication configuration baselines, and make them available to the government. l. Life-Cycle Planning. Utilize life-cycle management processes. m. Procurement. Purchases must meet specifications defined in the Technical Solution; assets are purchased and delivered on schedule, are within budget, fully satisfy all requirements; and defects are returned as required. n. Training. Provide initial and recurring training on hardware and software items/components to support implementation and sustainment. o. Metrics. Identify metrics for system performance evaluation and report measurements and other metrics as required by the government. b) Operations & Maintenance. Provide integrated IT infrastructure capabilities and services for all operations, maintenance, logistics, and procurement functions required to sustain, enhance and optimize the command's existing and future infrastructure; increase system reliability while decreasing maintenance requirements). a. Hardware Maintenance. Manage & maintain the identified system components (including COTS license renewals) to meet critical and non-critical mission requirements; manage these components IAW the Life Cycle Management Plan and the Technical Refreshment Plan; maintain a level of bench stock items required for critical and routine maintenance actions. b. Deployment Services. Successfully complete installations (includes assemble, setup, configure, and test) of system components. c. Cabling. Support all IT cabling requirements, end-to-end. d. Warehouse. Operate the IT warehouse; provide receiving & shipping services, storage and pre-staging of all incoming, outgoing and spare IT hardware and software components, inventory control/management, and packing, unpacking and disposal of shipping materials. e. Dispose of all IT hardware and software components IAW government policies and procedures f. Decommission and dispose of USSTRATCOM systems and subsystems IAW government policies and procedures when useful life is exceeded. g. Service Center Operations. Operate a 24/7 single Service Center capable of coordinating all customer maintenance and service issues and requests; document fix actions and lessons learned; and achieve high and increasing accuracy in first call resolution. h. Provide Technical Refreshment Plan with associated costs and support Life-Cycle Management processes (cradle-to-grave). i. Logistics. Develop and implement processes and capabilities for managing logistics required to sustain and enhance the command's existing & future infrastructure. Maximize cost effective contractor logistics support (CLS) consistent with the warfighter's concepts of operations, to include changing the functions already performed under CLS and/or bringing additional systems under CLS. j. Windows Services (Server Administration & Desktop Services). Implement policies & procedures to manage, maintain and administer the servers, clients, storage and services to meet operational, availability and critical and non-critical mission requirements - includes adding/configuring PCs & servers; setting up & maintaining LAN and WAN users; installing system-wide software, complying with security policies / procedures; file management; allocating and managing storage space; performing backups and restores; load and performance monitoring; performing preventative maintenance; diagnosing, repairing, upgrading, replacing or adjusting defective, broken and damaged system components; supporting all end user change requirements. k. UNIX Services (System and Workstation Management & Administration). Implement policies & procedures to manage, maintain and administer the servers, clients, storage and services to meet operational, availability and critical and non-critical mission requirements - includes adding/configuring workstations & servers; setting up & maintaining LAN and WAN users; installing system-wide software, complying with security policies / procedures; file management; allocating and managing storage space; performing backups and restores; load and performance monitoring (to include monitoring all system components to identify potential problem areas and assisting in devising targeted metrics to assess system performance on an ongoing basis); performing preventative maintenance; diagnosing, repairing, upgrading, replacing or adjusting defective, broken and damaged system components; supporting all end user change requirements. l. Security (Information Assurance) Management. Provide USSTRATCOM with robust information assurance capability; maintain current knowledge of IA industry best practices and recommend system changes as necessary to remain current; monitor computer emergency response teams (CERTs); prepare configuration updates or mitigation strategies and execute configuration updates as IA threats are identified; support the government in maintaining the Security Accreditation of the LANs. m. Enterprise Database Services. Development, Test and Production database schemas shall be developed, built and deployed and accurately populated on schedule; database backups shall be completed and retained; maintain operational database availability; perform permissions & account management and authentication to meet mission requirements; provide on-site response to database problems. n. Meet 24/7 system operational availability and performance requirements for systems and subsystems, on-call engineering, vendor support, and system maintenance as required. o. Maintain and perform incremental improvements to system and communications hardware and software including local area networks to ensure they meet capabilities and performance requirements, including correcting any deficiencies in meeting those requirements. Provide system administration, property management, and data administration. c) Systems Engineering. Ensure an appropriate level of standardization consistent with USSTRATCOM architectures and security requirements; evolve IT infrastructure to a more common, flexible architecture with enhanced capabilities through lifecycle management, technical solutions, software licensing and technical refresh processes. a. Design effective solutions to satisfy technical, operational and personnel requirements. Translate functional requirements into system allocated and product configuration baselines. Recommend changes to system functional baselines. b. Perform requirements analysis, life cycle cost analysis, and test and evaluation to reduce cost of ownership and optimize system and communications performance (e.g. value-added engineering). Increase system reliability while decreasing maintenance requirements. c. Recommend changes to integration plans and interface specifications that accelerate capability delivery while reducing project costs. d. Technical Solution Development, Testing and Integration. Develop all IT infrastructure technical solutions, brief government for approval, and implement solutions; implement configuration control processes; document and manage IT infrastructure baselines; support or provide testing for components being implemented to ensure interoperability of IT components prior to deployment and installation to assure minimal impact in the operational environment; ensure that all relevant unique and separate systems and components are able to coexist and interface without negatively affecting each other) e. Provide test engineering to ensure validation and verification of user capabilities for delivered systems and components. Conduct a test process that demonstrates that product deliveries meet requirements and minimizes the probability of undetected errors. Support Government development test and evaluation, acceptance testing, operational acceptance testing and deployment of systems and applications. As practical, combine development and operational testing activities. f. Security Architecture. Maintain current knowledge of information assurance industry best practices and recommend system changes as necessary to remain current; identify IA compliance issues; provide security & risk analysis of engineering solutions; participate in and support IA reviews groups. d) The Contractor shall provide concurrent services for transition to the new USSTRATCOM Headquarters building for a period of 6 months to a year. 3. Period of Performance: It is anticipated that the contract period will be a base period of one year (from date of award, with a 2-3 month transition period) and four one-year option periods. 4. Security: The contractor must provide a portion of personnel that have TOP SECRET/Sensitive Compartmented Information clearances or that are eligible for said clearances. The remaining personnel must possess Secret clearances or at a minimum, favorable National Agency Check with inquiries. All personnel must be United States citizens. Final security requirements will be documented in the DD Form 254. C. INFORMATION AND INSTRUCTIONS: 1. All businesses capable of providing these services are invited to respond. Any information provided to the government as a result of this sources sought synopsis is voluntary and the Government will not pay for any information submitted. Respondents are requested to submit capability packages electronically, as described below. a. Capability packages shall be one electronic copy. Capability package files should be in MS Office format (Word, Excel or PowerPoint) or Adobe pdf format, and should not exceed 5 MB on one e-mail. All packages shall contain UNCLASSIFIED material only. b. Capability packages should not exceed 20 pages, each single side counting one page, 8.5 x 11 inch, with one-inch margins, and font no smaller than 10 point Times New Roman. All capability packages must be received no later than 1600 hours (Central) on 31 May 2012. c. Capability package responses shall be sent via email to [email protected] AND [email protected]. 2. Respondents must include the following information within their statement of capability packages: a. Company Information: Provide company name, address, a point of contact with e-mail address and telephone number, Federal Cage Code, Data Universal Numbering System (DUNS), business size, and security clearance level. Your company must be registered in CCR and ORCA. To register, go to https://www.bpn.gov/ccr and http://orca.bpn.gov. Also include intent to be a prime or sub-contractor on this effort. b. Small Business: Small business respondents to this announcement should indicate whether the respondent is a small business, 8(a) concern, veteran-owned small business, service-disabled veteran-owned small business, HUB Zone small business, small disadvantaged business, women-owned small business, or historically black college or university (HBCU) or minority institution (MI) (as defined by the clause at DFARS 252.226-7000). 3. In addition to the 20-page capability statement, contractors are encouraged to submit thoughts on overall contract structure, including incentives and fee construct, period of performance, ability of the prime contractor to self perform (and the types of activities considered appropriate for the prime contractor to self perform), small business subcontracting goals, etc. 4. Small businesses are encouraged to submit responses even if your experience is primarily that of a specialized subcontractor. 5. List Teaming Partners: Provide company name, address, a point of contact with e-mail address and telephone number, Federal Cage Code, Data Universal Numbering System (DUNS), business size, and security clearance level. 6. Identify whether the company and team partners have a DCAA approved accounting system. Provide the DCAA address, a point of contact with e-mail address and telephone number for the Prime Contractor and Team Partners. D. CAPABILITY PACKAGE AND EVALUATION: Interested businesses should provide a capability package describing corporate experience in managing recent (within the past 3 years) requirements similar in size and scope to the activities described in this sources sought. Performance information should include dollar value, performance period, point of contact information for verification purposes, and description of the requirement. The Government will identify competitive firms by evaluating the capability packages using the following evaluation criteria. Potential offers should identify the following mandatory capabilities to accomplish the tasks in Section B and program management functions: 1. Possesses expertise and experience to design, develop, test and deliver new capabilities within existing enterprise architecture. Must demonstrate experience in successful system engineering (using DoD or ISO standards and processes) to reduce cost of ownership and optimize system and communications performance. Must possess design methodologies that increase system reliability, decrease maintenance requirements and meet functional requirements. 2. Possesses expertise and experience to manage efforts to meet contract requirements within budget, and provide government insight into performance. Must be able to demonstrate personnel have appropriate professional certifications, security clearances, equipment, tools, materials, supplies, parts, test equipment, supervision, and other items and services necessary for complete system support. Program management processes must provide continuity of staffing to prevent loss of system support. Must show ability for timely monitoring and reporting of cost, schedule, and performance in comparison with pre-established baseline. Possess processes that communicate status and issues to the government in a clear, consistent and timely manner for joint resolution. Display business practices that reduce cycle time for sustainment and modernization activities. 3. Experience as a Prime or subcontractor of secure Government IT infrastructures providing services consistent with Government or commercial standards using full corporate resources and industry best practices. 4. Experience providing successful Operations, Maintenance and Logistics for networks of 13,000 or more workstations or desktops, associated servers, and network infrastructure in a single contracted secure IT service level environment. This includes help desk, and implementation of baseline changes (i.e. capitalization or leasing of the IT assets and infrastructure). 5. Possesses experience with secure Government IT systems containing multiple LANs and multiple security classification levels. 6. Possesses expertise and experience to provide system performance metrics and report measurements that are sensitive to predicting the future performance of the systems. Management processes identify risks, plan and implement mitigation actions, and monitor progress to identify deviations from planned events. Capable to understand existing assets and requirements. 7. Capable of performing necessary enhancements to and correction of deficiencies in systems and communications hardware and software including local area networks. Processes ensure 24/7 system operational availability and performance requirements will be met. 8. Demonstrate possession of processes, expertise, and experience to incorporate new and emerging information technologies into the USSTRATCOM enterprise architecture. 9. Possess Capability Maturity Model Integration® processes rated level 3 (or higher). 10. Possess ISO 20000 certification. 11. Contract transition approach provides system continuity through the transition, innovative strategies to reduce transition costs, and time-phased staffing through the transition period. 12. Management capability to control costs and use Earned Value Management (EVM) techniques. 13. Financial capability to perform a cost reimbursement contract (including whether the company has a DCAA/DCMA approved accounting system, approved purchasing system, approved estimating system, etc. and whether the company has current Forward Pricing Rate Agreements with a DCAA/DCMA point(s) of contact). 14. Demonstrate ability to conduct and oversee all aspects of technical and administrative work described above, on contracts that are an Acquisition of Services Category I (reference DoDI 5000.02, Enclosure 9, Table 9). 15. Capable of performing at least 50% of the total personnel requirement within your own company (if you are a small business firm planning to compete as a prime contractor). E. GOVERNMENT RESPONSIBILITY: This Sources Sought Notice is not a commercial solicitation per FAR Part 12, and should not be construed as a commitment by the Government for any purpose, nor does it restrict the Government to an ultimate acquisition approach. Any information submitted by respondents to this sources sought is strictly voluntary and any offer submitted by such a firm will be evaluated without prejudice. All questions and comments on this synopsis shall be submitted via e-mail to only the contacts listed below. PRIMARY CONTACT: Ms. Cynthia Waller, Contract Specialist, [email protected]. ALTERNATE CONTACT: Ms. Deb Simons, Contracting Officer, [email protected]. Mark all e-mail responses beginning with: ITCC II.