STATEMENT OF WORK ON HOLD MUSIC PRODUCTIONS GENERAL INFORMATION 1. Title of Project: On Hold Music Productions 2. Scope of Work: The contractor shall provide all resources necessary to accomplish the deliverables described in the statement of work (SOW), except as may otherwise be specified. PRODUCTION SERVICE & MAINTENANCE for message on hold production package includes customized "ON HOLD" productions, professional male/female voice talent, professional script writing, extensive music library and music licensing fees. The production package supplies up to 6 production changes during the year for the Fayetteville Main Campus, Sunbridge clinics; Mt. Vernon CBOC, Branson CBOC; Jay CBOC; Ft. Smith CBOC and Ozark CBOC. 3. Background: On Hold Marketing has provided the production package announcements heard when you are placed 'on hold' for several years. The package has expanded to include new locations as they have been added to the Veterans Health Care Systems of the Ozarks (VHSO) facilities. 4. Performance Period: The Base period of performance is 10-1-2011 thru 9-30-2012, with 4 Option year periods. 5. Type of Contract: Firm-Fixed-Price 6. Place of Performance: Veterans Health Care Systems of the Ozarks (VHSO) Fayetteville Arkansas TASKS AND ASSOCIATED DELIVERABLES Deliverable: Provide 6 production changes per year for ON HOLD music and announcements. ARCHITECTURAL GUIDELINES The contractor shall adhere to all VBA policies, standards and tools for managing systems development artifacts. Specifically, these tools will include utilization of the Configuration Management tool, PVCS Dimensions by Serena, as well as the Requirements Traceability Management (RTM) tool by Integrated Chipware. The contractor may not replace these tools. The contractor shall develop all desktop and NT Server software deliverables to be functional on both the current VBA client/server environment and a Windows 2000 client/server environment. Specifically, NT Server based software shall be developed to be operational on both the Windows NT 4 Server and the Windows 2003 Enterprise Server. ELECTRONIC AND INFORMATION TECHNOLOGY STANDARDS INTERNET/INTRANET The contractor shall comply with Department of Veterans Affairs (VA) Directive 6102 and VA Handbook 6102 (Internet/Intranet Services). VA Directive 6102 sets forth policies and responsibilities for the planning, design, maintenance support, and any other functions related to the administration of a VA Internet/Intranet Service Site or related service (hereinafter referred to as Internet). This directive applies to all organizational elements in the Department. This policy applies to all individuals designing and/or maintaining VA Internet Service Sites; including but not limited to full time and part time employees, contractors, interns, and volunteers. This policy applies to all VA Internet/Intranet domains and servers that utilize VA resources. This includes but is not limited to va.gov and other extensions such as, ".com, .edu, .mil, .net, .org," and personal Internet service pages managed from individual workstations. VA Handbook 6102 establishes Department-wide procedures for managing, maintaining, establishing, and presenting VA Internet/Intranet Service Sites or related services (hereafter referred to as "Internet"). The handbook implements the policies contained in VA Directive 6102, Internet/Intranet Services. This includes, but is not limited to, File Transfer Protocol (FTP), Hypertext Markup Language (HTML), Simple Mail Transfer Protocol (SMTP), Web pages, Active Server Pages (ASP), e-mail forums, and list servers. VA Directive 6102 and VA Handbook 6102 are available at: Internet/Intranet Services Directive 6102 http://www.va.gov/pubs/directives/Information-Resources-Management-(IRM)/6102d.doc Internet/Intranet Services Handbook 6102 http://www.va.gov/pubs/handbooks/Information-Resources-Management-(IRM)/6102h.doc Internet/Intranet Services Handbook 6102 Change 1 - updates VA's cookie use policy, Section 508 guidelines, guidance on posting of Hot Topics, approved warning notices, and minor editorial errors. http://www.va.gov/pubs/handbooks/Information-Resources-Management-(IRM)/61021h.doc In addition, any technologies that enable a Network Delivered Application (NDA) to access or modify resources of the local machine that are outside of the browser's "sand box" are strictly prohibited. Specifically, this prohibition includes signed-applets or any ActiveX controls delivered through a browser's session. ActiveX is expressly forbidden within the VA while .NET is allowed only when granted a waiver by the VA CIO *PRIOR* to use. JavaScript is the preferred language standard for developing relatively simple interactions (i.e., forms validation, interactive menus, etc.) and Applets (J2SE APIs and Java Language) for complex network delivered applications. PLEASE SEND QUOTES BY EMAIL TO:
[email protected] NO PHONE CALLS WILL BE ACCEPTED.