Long-Term Telephone Maintenance

UPDATE 8/31/2017: The solicitation has been extended by 24 hours to address industry questions and encourage competition. The solicitation will close on 9/1/2017 at 10am CST. --------------------------------------------------- Industry Question #30: Can the government confirm that there is accurate system administrator account documentation (user name and password) at each of the 141 MARFORRES locations that will allow on-site technicians to access the telephone and ancillary systems for maintenance, configuration, and software engineering? Government Answer #30: No, the Government does not have username/passwords for all of the 141 locations. --------------------------------------------------- Industry Question #31: With the understanding that the contractor must repair or replace all telephone system components from the DEMARC to the desk top, can the government provide a reference architecture or minimum equipment performance standard for major components? For example, in recent MARFORRES solicitations for telephone system replacements, the government specified that the UPS must provide at least 4-hours up-time. That information will allow us to anticipate and properly price replacement components for which we will be responsible. Government Answer #31: Any replacement parts either have to be equivalent to what is existing within the system or exceed the existing capabilities. ---------------------------------------------------