This solicitation has been modified to extend the deadline for submitting quotes and post questions that have been answered. Quotes must be submitted by email NTL 27 March 2013 5:00 PM Central time. All questions must be received NLT 26 March 12:00 PM Central time. All questions must be submitted via email. NO TELEPHONE CALLS PLEASE. 1. What is the Software Release of the PBXs? Release 5.0 2. Who is the current provider? CRI Of Alabama 3. How much was their contract award to the current provider? N/A 4. Are there three locations to be served? Yes 5. Can you provide a TNB Report from the PBXs? We can, but that would include names of government/contractor employees. An active port count from each pbx would suffice. 6. How will the transition/conversion from one vendor to another be handled in terms of password requirements, current open tickets, etc? Do we include this with our pricing? Current vendor alarm management hardware and user accounts will be removed. New passwords and alarm management hardware will be coordinated with PEO Enterprise Phone Team. Remote management hardware should be included in pricing for each site. 7. Are moves, adds, and changes expected to be covered in this maintenance? NO, MACS are performed by onsite PEO Enterprise Phone Team. 8. What is the average number of help desk tickets per week from these locations? Ticket numbers vary week by week. 9. Do you know the type of help that is most needed from the help desk? Hardware replacement 10. What is the response format required? Current vendor issues help ticket for any maintenance we may have. 11. Is there a particular order sequence needed for our information? N/A 12. How will we receive the answers to the questions that we submit? Email 13. Do we submit our response to your email address?
[email protected] 14. Would you supply and active port count for each system? CS1000M Digital: Available 86 Used 252 Total 338 Analog: Available 29 Used 45 Total 74 BRI: Available 9980 Used 20 Total 10000 CS1000E Digital: Available 241 Used 511 Total 752 Analog: Available 134 Used 98 Total 232 BRI: Available 9965 Used 35 Total 10000 CS1000E Digital: Available 128 Used 400 Total 528 Analog: Available 134 Used 98 Total 160 BRI: Available 9965 Used 21 Total 10000 15. Can you also list the version of PBX & Voicemail at each site? 5.0 DSN / Voicemail is N/A 16. Can the Government provide serial numbers for each of the 3 PBXs? No 17. Does the Government require OEM Tier III support services? yes 18. Can the Government provide detail specifications of each of the 4 systems power plants? Only three, CS1000M, CS1000E, CS1000E 19. Are station sets covered under this warranty? Yes 20. If question 4 is yes, please provide a quantity of each set type. 3904, qty 1500 21. Please clarify the statement concerning the 25 digital phone replacement. Refer to question 5, all sets are to be covered a. What are the 25 digital phones being replaced with? Refer to question 5 b. Are the two signaling servers Government owned or does the vendor need to provide these? Not applicable 22. Can the Government please clarify what the on-site response time is for on-call maintenance services? * Priority Queuing for Service Requests * Emergency Response - 2 Hour * Non-Emergency Response - Next Business Day * 7 Days a week, 24 Hours a Day, 365 Days a Year