10/30/03 Update: The RFP is still not ready for issuance. Please continue to watch for it during the month of November. We regret the delays. SYNOPSIS OF CDC CONSUMER RESPONSE SERVICES PROGRAM: EVALUATION AND QUALITY CONTROL 1. Action Code: P 2. Date: 09-24 3. Year: 03 4. Government Printing Office Billing Account Code: N/A 5. Contracting Office Zip Code: 30341 6. Classification Code: D 7. Contracting Office Address: Centers for Disease Control and Prevention (CDC) Procurement and Grants Office 2920 Brandywine Road Atlanta, GA 30341 8. Subject: D-Consumer Response Services Program: Evaluation and Quality Control 9. Proposed Solicitation Number: 2003-N-00997 10. Opening/Closing Response Date: Anticipated RFP release date is between October 1 and October 15, 2003. Closing date will be 30 to 45 days thereafter. 11. Contact Point/Contracting Officer: Contact Point: Mr. Jim Masone, 770-488-2736,
[email protected] Contracting Officer: Ms. Cheryl M. Maddux, 770-488-2645,
[email protected] 12. Contract Award and Solicitation Number: N/A 13. Contract Award Dollar Amount: Estimated to be approximately $10 million over seven years 14. Contract Line Item Number: N/A 15. Contract Award Date: Anticipated to be March 31, 2004. 16. Contractor: N/A 17. Description: This proposed procurement is part of a trio of contracts that the CDC intends to award to seamlessly manage and integrate its responses to inquiries about public health issues. Please also closely review the procurement packages for 2003-N-00709 and 2003-N-00996. This contractor will necessarily interface with the Consumer Services Response Contact Center contractor and the Fulfillment contractor to determine how effectively the program is responding to public inquiries and how well they are performing relative to outcome metrics. This will involve interaction with customers and clients in a very direct manner to get feedback on how well the program is achieving its goal. CDC is seeking solutions to ensure that CDC performance objectives are met, the best possible customer service is provided, and there is continuous improvement in the quality of contact center services. 18. Place of Contract Performance: Continental United States recognizing that there will be frequent interaction with CDC staff in Atlanta, Georgia. 19. Set-Asides: 100 percent small business