Title: Census Bureau's Field Directorate Data Broker Support Services This is NOT a solicitation announcement. This is a sources sought notice for information and planning purposes and is not to be construed as a commitment by the Government, nor will the Government pay for information solicited. Since this is a sources sought notice, no evaluation letters and/or results will be issued to the respondents. Background: The Census Bureau's Field Directorate is responsible for collecting data from survey or census respondents via telephone, personal visit, or by mail for current surveys and programs, special censuses, and decennial censuses. To improve the quality of our data, minimize field cost, and improve timeliness of our data collection activities, the Census Bureau's Field Directorate seek contractor support from a data broker that will provide our 6 Regional Offices (New York, Philadelphia, Chicago, Atlanta, Denver, Los Angeles) and 3 Telephone Centers (Hagerstown, MD, Tucson, AZ, Jeffersonville, IN) a single point access to a comprehensive database of information that will allow the Field Directorate to contact/locate specific respondents and/or addresses. Staff located in the regional offices and telephone centers will utilize the database to search missing information (such as last name, address, telephone number) for the field representatives to complete official Census Bureau surveys. Objective: The U.S. Census Bureau's Field Directorate seeks qualified sources that provide a commercial off-the-shelf (COTS) product that provides access to a comprehensive database (24 hours per day, 7 days per week) of updated personal identifiable information. The COTS solution will be used for locating and/or contacting respondents in association with official Census Bureau surveys and censuses. This database must contain information that is updated monthly. The service provider will ensure that federal users are fully trained on applying matching logic to improve match rates and will provide technical assistance at all times via telephone. Critical Functionality: The COTS database must allow searches to be performed, via the internet, in the following manner: 1. Searches on minimal information such as last, name, telephone numbers, address, zip code at broad (state level) or specific (county/city) geographic level. 2. The use of "wildcard" to substitute one or more alphabet or numeric search characters. 3. Information on neighbors to a specific address that includes their name, telephone number, and tenure at their address. 4. Demographic information at an address that includes household membership with ages of occupants, tenure at address, and owner/rental status. 5. Phone + Premium (cell phone search). 6. Business information that includes name of building owner. Training and Technical Support: The COTS provider shall provide bi-annual training to new and existing users in person, by telephone, and/or by video conference on the product's features and functionality. The COTS provider shall provide ongoing technical support to all Census offices and telephone centers by telephone or site visit during normal business hours, Monday through Friday from 8:00am through 5:00pm. The technical support will allow users to contact and communicate product issues. Capability Statements: Interested firms responding to this sources sought notice must provide a capability statement demonstrating their capability to fulfill the Government's requirement for a COTS product/license. All respondents are requested to identify their firm's size and type of business. Brochures alone are not sufficient documentation for demonstration of capabilities. The capability statement shall be in sufficient detail, but not exceed 8 pages, so that the Government can determine the experience and capability of your firm to provide the requirement above. Your capability statement should include references. Responses must be received by 4:30 EST on February 12, 2013 via email to Donna Cornish, Contract Specialist at
[email protected].