DANTES Consolidated Web Support

***Note: A Sources Sought for the below listed requirement is also on GSA e-Buy (RFQ ID # 1538326). Interested vendors are encouraged to review and submit a Capability Statement on GSA e-Buy.*** NOTICE TYPE: Sources Sought COMPONENT OFFICE: DANTES REQUIREMENT: Consolidated Web Support 1. The Defense Human Resources Activity is issuing this Sources Sought Notice as a means of conducting market research to identify parties having an interest in, and the resources for, providing services in accordance with the draft Performance Work Statement (PWS). The Government requires Contractor services for technical support of the accreditation and certification, maintenance, sustainment, and cloud hosting for the three DANTES websites: Troops to Teachers Program, DoD Voluntary Education Partnership Memorandum of Understanding between DoD and Educational Institutions, and Educational Institutions website. This notice shall not be construed as a formal solicitation or an obligation on the part of the Government to acquire any products or services. In addition, it does not guarantee that a subsequent solicitation will be issued. Submission of any information in response to this Sources Sought notice is voluntary and will assist in selecting the appropriate solicitation type/method. Costs associated with any submission shall not be reimbursed by the Government. THE GOVERNMENT IS NOT SEEKING PROPOSALS AND WILL NOT ACCEPT UNSOLICITED PROPOSALS. 2. The proposed NAICS for this effort is 541611, Administrative Management and General Management Consulting Services, (size standard $16.5M). Comments on this NAICS and suggestions for alternative codes must include supporting rationale. 3. The Government is specifically performing Market Research to see if there are potential vendors who can provide the following: DANTES currently operates three live websites, each independently developed and maintained by the incumbent Contractor. The three sites include the organization’s public facing website (hereafter referred to as the DANTES Website), the organization’s analytics dashboard (hereafter referred to as the DANTES Dashboard), and the DoD VolEd Partnership Memorandum of Understanding (MOU) between DoD OUSD, Personnel & Readiness) and Educational Institutions website (hereafter referred to as the DoD MOU Website Bundle). A fourth site is archived for optional future use, the Troops to Teachers (TTT) program website (hereafter referred to as the TTT Website). 4. The services described above are currently provided under the following contracts which expire 28 September, 2022: Contract Number Institution / Contractor Services N00189-17-F-Z624 Safety Research Corps of America, LLC Website technical support, enhancements, maintenance, sustainment, cloud hosting, accreditation, and certification SUBMISSION INFORMATION: A. COVER SHEET - 1 page 1. Vendor name, address, website, Data Universal Numbering Systems (DUNS) Number, and Commercial and Government Entity (CAGE) Code. 2. Point of contact to include e-mail address and telephone number. 3. Type of business, including socio-economic category (Large, Small, 8(a) Participant, Small Disadvantaged Business, HUBZone, Woman-Owned Small Business, Service-Disabled Veteran- Owned Small Business, or Non Profit) 4. If applicable, GSA contract number, schedule. B. CAPABILITIES STATEMENT & MARKET INFORMATION - no more than 10 pages 1. Please describe your organization's breadth of expertise/competency to respond to the draft PWS. Critical functions to be provided include: A. DANTES Website 1. Customer Service Helpdesk Support 2. Customer Experience Analysis 3. Newsletter Display, Subscription, and Delivery 4. TTT Program Interest Form 5. Event Registration 6. Integrated Reporting 7. Enhancements i. Content Management System B. DANTES Dashboard C. DoD MOU Website Bundle 1. Enhancements 2. DoD MOU Application 3. TA DECIDE 4. DoD MOU Compliance Tutorial 5. MOU Analytics Dashboard 6. Customer Service Helpdesk Support D. TTT Website (Optional) 1. Maintenance of Archived Website 2. Enhancements i. Website Redesign ii. Customer Service Helpdesk Support iii. Customer Experience Analysis E. Maintenance and Sustainment 1. Annual Subscriptions 2. Annual Visual Updates F. Service Request Ticket System G. Cloud Hosting and Reporting H. Security Management 2. Industry feedback is requested on the PWS for this requirement. Please list any challenges or potential performance roadblocks related to fulfilling the PWS requirements and any suggestions for improving the PWS language. Additionally, the Government seeks answers to the following questions concerning this requirement. Please consider providing responses: A. What is your company’s capability to complete the PWS requirements? If unable to provide support for the entire requirement, indicate which sections of the PWS your company can successfully support. B. What experience does your company have in the following areas: o Maintaining DoD public facing websites o Redesigning websites with an updated user interface o Rebuilding websites within a content management system o Supporting Risk Management Framework (RMF) efforts to gain an Authority to Operate (ATO) o Transitioning websites from a previous service provider to a new platform o Rebuilding and or managing websites within the DoD Public Web Program C. What experience does your company have working with Defense Manpower Data Center (DMDC) IT Governance Process? D. What experience does your company have transitioning a custom code system to a low code or no code system? BACKGROUND/PAST EXPERIENCE: Provide the following information on two (2) similar projects in an environment of similar scale completed within the last five (5) years for which the responder was a prime or Sub-Contractor. 1. The name and value of each project; 2. The name, address, telephone and email address for point of contact; 3. A description of each project, including challenges and successes; and 4. Your company's role and services provided for each project. All interested and capable contractors are encouraged to respond. Respondents will not be notified of the results of the sources sought evaluation. The results of this sources sought notice will assist the Contracting Officer in determining whether an 8(a), Service-Disabled VeteranOwned Small Businesses (SDVOSB), Certified HUBZone Small Business, Woman-Owned Small Businesses (WOSB), Small Business set-aside, or full and open competition is an acceptable strategy for this procurement. Responses to this synopsis may be used to aid in establishing realistic, achievable small business participation goals. Interested contractors must be registered in the System for Award Management (SAM) in order to conduct business with the Government. Responders are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this Sources Sought; all costs associated with responding will be solely at the interested party’s expense. All information received in response to this submission that is clearly marked Proprietary will be handled accordingly. Acknowledgement of receipt of responses will not be made and submissions to this Sources Sought will not be returned. The information provided in this Sources Sought is subject to change and is not binding on the Government. RESPONSE DUE DATE: The Government requests that all responses be returned by 12:00 PM ET on 18 Feb 2022. All responses shall be submitted electronically to the DHRA Contracting Office point of contacts: Austin Francis, [email protected], Nathan Shumway, [email protected] Interested vendors may additionally contact the Small Business Point of Contact to discuss this requirement: Ms. Tammy Proffitt, [email protected], phone number: 571-372-2591.