Notice of Intent: IVR Maintenance

The Pension Benefit Guaranty Corporation (PBGC) intends to make a sole source award to M&C Associates for maintenance renewal of current Interactive Voicemail Response (IVR) System. The period of performance will be one base year consisting of twelve months. This renewal is a sole source procurement. The purchase is for a one year maintenance and technical support to maintain (2) 48 Port Port MPS500 Systems, with Dual Hard Drives and 1 PeriPro License. The current PBGC IVR system is based on two Nortel MPS 500 Sun/Solaris Unix servers with a legacy speech platform. These servers utilize two 48 port systems with digits-only speech and two languages (English and Spanish). The product is with no database connectivity and limited speech usage. The IVR has been used as an automated attendant versus a tool to improve service and efficiency. This is not a Request for Quote (RFQ), but a Notice of Intent. No RFQ will be issued. Interested parties may, however, request further information (no later than 9:00 AM May 23, 2011) by email to Contract Specialist, Patricia Page at [email protected].