FEMA Region 9 HPE Hardware Warranty and Onsite Support

The solicitation number 70FBR921Q00000042 is being extended for a request for quotes (RFQ). The solicitation document and incorporated provision and clauses are those in effect through Federal Acquisition Circular (FAC) 2020-04. This solicitation is being issued as a request for quotation (RFQ) in accordance with Federal Acquisition Regulation Part 12, Acquisition of Commercial Items, in conjunction with Part 13, Simplified Acquisition Procedures. The associated North American Industrial Classification System (NAICS) code and size standard for this procurement is 811212, Computer and Office Machine Repair and Maintenance and $30.0M respectively. The Service Contract Act of 1965, as amended (41 U.S.C. 351) is applicable to this procurement for HPE Hardware Warranty and Onsite Support services and the following wage determination shall be applicable to the resulting purchase order: Wage Determination No.: 2015-5693 (Rev.-12) Type of Contract: Firm-Fixed-Price This action is a small business set-aside. A. GENERAL INFORMATION 1. Title of Project: HPE Hardware Warranty and Onsite Support 2. Scope of Work : The contractor shall provide 24 hours 7 days Onsite Support Parts and Material included for (4) HP DL380 servers in the 12th Floor’s IT server room at the Region IX Office located at 1111 Broadway, Suite 1200, Oakland, California, 94607. 3. Background: Region IX requires a 1-year (Optional Years) Warranty on (4) HP DL380P servers, in which it will require 24hrs 7 Days onsite Support which include Parts and Material Provided. 4. Performance Period: The contractor shall begin and complete the work required under this SOW within the 24hr 7 Days; 6hr Call-to Repair Time; Holidays covered. Basic Software Phone Support; Collaborative Call Management 24 Hour, Day 1-7 Phone Support, Standard Response Time. All scheduling of services shall be mutually agreed upon between the Government and the Contactor prior to the start of services. Work performed is expected to be performed as what is spelled on in initial quote from contractor/Vendor which will entail Onsite Support 24 hour 7 Days; 6-hour Call-To-Repair Time; Holidays covered. 5. B. SITE AVAILABILITY Work shall proceed expeditiously in accordance with listed quote parameters which state 24hr - 7 days support which include onsite support for parts and material. C. SCOPE 1. General Information • Provided 24hrs / 7 Days; (to include holidays) 6 Hour Call-To-Repair Response Time • Hardware Program Diagnosis Onsite Support provided by the vendor • Parts and Material provided by the vendor • Defective Media Retention provided by the vendor • Enhanced Parts Logistics provided by the vendor • HPE Collaborative Remote Support: Basic Software Phone Support; Collaborative Call Management; 24hrs, Day 1-7 Phone Support, Standard Time. 2. Equipment Covered: a. HP DL380 G6 X5550 Perf US server b. HP DL380p Gen 8 8-SFF CTO server c. HP DL380R05 X5450 4G Perf US server d. HP DL380p Gen8 E5-2620 Base US server D. PLACE OF PERFORMANCE FEMA REGION IX 1111 BROADWAY STE, SUITE 1100 OAKLAND, CA 94607 E. PERIOD OF PERFORMANCE Contractor to perform the actual work within 48 hours once work has begun. F. SECURITY To gain access to our facilities it requires a Government issued identification for all attempting to gain access. The Contractor shall ensure that all contractor personnel have the proper identification (Valid photo identification) in order to gain access to the facilities. G. SUBMISSION INSTRUCTIONS This solicitation requires an active registration with the System for Award Management (SAM) in order to be considered for award, pursuant to applicable regulations and guidelines. All quote submissions must include the following information (preferably to be provided on the quote submission cover letter) Tax Identification Number (TIN) a. Dun & Bradstreet Number (DUNS) b. Contact Name c. Contact Email address d. Contract telephone and fax number e. Complete business mailing address Electronic Quotes Only for the item(s) described in the RFQ are due by Friday, September 17, 2021 by 3:00 p.m. PST to [email protected] in order to be considered for award. If it is in the best interest of the Government, quotes submitted after the due date may be accepted. Quotes shall remain valid for 60 days unless otherwise expressly stated on the quote. Submitted Questions regarding this solicitation shall be by e-mailed only [email protected]; which are due by 1:00 pm PST, Wednesday, September 15 2021. Questions received after this time may not be considered H. EVALUATION FACTORS The vendor shall provide a response in accordance with all requirements of this statement of work. Factor 1. Experience and Technical Competence in the type of work required - The contractor shall provide their business capability statements, expertise and technical responses in accordance with all requirements of the statement of work. Factor 2. Price -The contractor shall provide pricing for all required equipment, materials, personnel, and services as indicated on the statement of work. The vendor must also provide a service rate in accordance with the wage rate determination form for janitorial services. Factor 3. Past Performance -The contractor shall provide 3 references which demonstrates work similar in size, scope, and complexity to this requirement The offeror must be determined responsible in accordance with FAR 9.104. The Government reserves the right to request additional information from the offeror and to review sources such as CPARS and FAPIIS to make this determination. Offerors must complete and submit the Contractor’s Statement of Assurances. The selected Offeror must comply with the following commercial item terms and conditions, which are incorporated herein by reference: FAR 52.212-1, Instructions to Offerors - Commercial Items, applies to this acquisition; FAR 52.212-3, Offeror Representations and Certifications - Commercial Items - the selected offeror must submit a completed copy of the listed representations and certifications; FAR 52.212-4, Contract Terms and Conditions - Commercial Items; FAR 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders-Commercial Items, paragraph (a) and the following clauses in paragraph (b): 52.209-6, 52.209-9, 52.222-3, 52.222-21, 52.222-26, 52.222-35, 52.222-36, 52.222-37, 52.222-50, 52.223-4, 52.223-5, 52.223-6, 52.223-9, 52.223-10, 52.223-15, 52.223-18, 52.225-13, 52.232-33. The full text of the referenced FAR clauses may be accessed electronically at https://www.acquisition.gov/far/. 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