The Defense Distribution Center located in New Cumberland, PA has a requirement for the purchase of annual support services for CISCO routers located at various DDC sites including San Diego, CA, Cherry Point, NC, Germersheim, Germany, San Joaquin, CA, Jacksonville, FL, Pearl Harbor, HA, Bremerton, WA, New Cumberland, PA, and Yokosuka, Japan. Technical expertise to support the equipment in these locations must be sufficient to keep routers up at all times to ensure mission data is received via the Wide Area Network (WAN) and the Local Area Network (LAN). Specifically, this is a requirement for SMARTNet Premium Off-Site support for the CONUS sites and SMARTNet Standard NBD support for the OCONUS sites. The SMARTNet Premium support shallinclude hardware replacement with four-hour parts delivery 24 hours a day, 7 days a week including all holidays (does not include on-site engineer services). Replacement parts shall arrive within 4 hours from receipt of request. Quick resolution of problems any time day or night through constant and timely access to CISCO?s expertise, including problem/work-around reports. Also required is problem escalation control through prioritization and escalation procedures that are put in the hands of each site location. SMARTNet Standard NBD support shall include parts delivery NBD. Requests for same may be made anytime, 8 hours a day, 5 days a week (does not include on-site engineer services). Current locations for service include 9 different sites worldwide. Additional sites may be added or deleted via modification during the life of the contract. Requirement covers a three year span from Feb 1, 2003 ? January 31, 2006. A written commercial solicitation will be issued sometime in January 2003. The solicitation will include a list of the CISCO equipment for each site. A unit price per month and extended total will be required for each equipment item at each site. Prices shall include all transportation related costs (FOB Destination). An award will be made on an all or none basis, lowest aggregate price. This acquisition is 100% set-aside for small business firms. The associated North American Industry Classification System (NAICS) code is 514210 and the associated size standard is $21M. In order to receive an award in response to this synopsis, all sources must be registered in the central contract registration database - http://www.ccr2000.com/. In addition, all sources must provide proof of CISCO certification along with responses to the solicitation. The Government intends to award a firm fixed-price contract resulting from this notice to the responsible offeror whose offer conforming to this notice will be most advantageous to the Government considering prices and CISCO certifications. Contractor must be capable of accepting electronic fund payment for this procurement. All interested parties shall submit a request for the solicitation via email to
[email protected]. Electronic requests shall include a reference to the solicitation number (SP310003R0005- CiscoRouters) complete company name, address, phone, fax, and point of contact (for receipt of the solicitation) by name and by email address. Failure to provide an email address or other information requested may result in exclusion from the solicitation process.