IRM SERVICE MANAGER

THIS IS A TOTAL SMALL BUSINESS SET-ASIDE. THIS REQUIREMENT IS BEING ADVERTISED ON GSA E-BUY TO ALL SMALL BUSINESS GSA CONTRACT HOLDERS. THE PRODUCT SERVICE CODE FOR THIS SOLICITATION IS: D302 - AUTOMATIC DATA PROCESSING SYSTEMS DEVELOPMENT. THE NAICS CODE IS 541519 - OTHER COMPUTER RELATED SERVICES. THE SMALL BUSINESS SIZE STANDARD FOR THIS NAICS CODE IS: $25M. THE BUREAU OF RECLAMATION, PACIFIC NORTHWEST REGIONAL OFFICE, BOISE, ID, HAS A REQUIREMENT FOR A SERVICE MANAGER IN THE IT OFFICE THAT WILL BE RESPONSIBLE FOR THE COLLABORATIVE SERVICES INCORPORATING THE FOLLOWING FUNCTIONAL RESPONSIBILITIES: - BUSINESS ANALYSIS CONSULTANT - APPLICATION ENGINEERING - TRAINING CONTENT DEVELOPMENT - SYSTEM ADMINISTRATION (SHAREPOINT-INFOPATH) - ITIL SERVICE MANAGEMENT FRAMEWORK THIS EMPLOYEE WILL ASSIST IN SOLUTIONS IDENTIFICATION, SELECTION, IMPLEMENTATION, AND TESTING; AND WILL WORK CLOSELY WITH THE BUSINESS USERS IN IDENTIFYING BUSINESS NEED TO AID IN DEVELOPING BUSINESS NEEDS DRIVEN SOLUTIONS THAT FULFILL ALL CUSTOMER EXPECTATIONS. THE EMPLOYEE WILL IDENTIFY PROCESSES, AND TECHNOLOGY CHANGES NECESSARY TO SUPPORT BUSINESS GOALS AND OBJECTIVES; AND MANAGE THE TESTING, QUALITY ASSURANCE, AND UPDATING OF BUSINESS DRIVEN COLLABORATIVE SOLUTIONS TO INCLUDE NEW RELEASES, ENHANCEMENTS, FIXES, AND ON-GOING MAINTENANCE. FINALLY, HE/SHE WILL SERVE AS A "SUPER USER", TRAINER, AND COLLABORATIVE SOLUTIONS SUPPORT EXPERT FOR ALL IMPLEMENTATIONS. THIS EMPLOYEE WILL BE BASED IN THE BOISE AREA FOR THE TERM OF THIS CONTRACT, WHICH IS ANTICIPATED TO BE SET UP AS A BASE PLUS 4 OPTION YEARS. TRAVEL COSTS WILL NOT BE REIMBURSED AND MUST BE INCLUDED IN THE PRICE OF THE QUOTE. TO VIEW THE SOLICITATION ON GSA E-BUY, REFERENCE RFQ754563. FOR ANY QUESTIONS REGARDING THIS REQUIREMENT, PLEASE CONTACT PAULA COLLINS, 208-378-5110 OR [email protected].