J--671-17-3-196-0148 - Services GE MUSE SOFTWARE (VA-17-114935) Notice of Intent: Sole Source

Contractor shall provide 24 hour, seven day a week customer service and a (1) hour technician response time once a service call is reported. Technical and clinical support is to be available within 30 minutes of a telephone request for troubleshooting assistance. Services are to include troubleshooting, repair, performance of preventive maintenance inspections (PMI), and software upgrades with General Electric Muse Software with HL7 and V8 System Licensing, which is own by this Medical Facility and is not under warranty. Contractor is to provide 100 percent of all services, proprietary software, and upgrades. Adherence to Joint Commission Accreditation Healthcare Organization (JCAHO), Original Equipment Manufacturer s standards and knowledge and accessibility of the proprietary software is mandatory. The service maintenance agreement shall cover one (1) base year and 4 option years. Contractor shall provide other support services described herein for the software listed below which is owned by the VA and located at South Texas Health Care Systems; Audie L. Murphy Memorial Veterans Hospital; 7400 Merton Minter Boulevard, San Antonio, Texas 78229-4404. How to submit: Vendors capable of performing this effort are requested to furnish a response electronically to Robert Kelley at [email protected] no later than 0900 CST on 09/08/2017.