Enterprise IT Service Desk Support

(1) Action Code: IT-23-0394B (2) Date: September 19 (3) Year: 2023 (4) Contracting Office ZIP Code: 20746 (5) Product or Service Code: R799: Support – Management: Other (6) Contracting Office Address U.S. Census Bureau 4600 Silver Hill Road Suitland, MD 20746 (7) Subject: Enterprise IT Service Desk Award (8) Solicitation Number: 1333LB23MGJW0001 (9) Closing Response Date: 09/07/2023 (10) Contact Point: Contract Specialist Jason Winings [email protected] (11) Contract Award and Solicitation Number: 1333LB23F00000197 (12) Contract Award Dollar Amount: $1,238,419.89 (13) Line Item Number: 0001, 0002 (14) Contract Award Date: 09/18/2023 (15) Contractor: Prime Source Technologies, LLC (16) Description: The USCB issued a limited sources logical follow-on pursuant to FAR 8.405-6(a)(1)(i)(C) under General Services Administration (GSA) contract GS-35F-0480T with Prime Source Technologies, LLC for Client Support Division (CSD) IT Service Desk Support. The contractor will support the CSD Systems, Projects, and Client Engineering (SPaCE) Branch, which identifies, develops, and maintains remote desktop management systems and technologies. The branch creates and maintains standard images for desktop personal computers (PCs) and laptops/tablets. They are responsible for automating the delivery of applications to desktops and laptops. The team develops, maintains, and supports application test labs for customer use and application compliance testing. The team develops, maintains, and supports hardware and software inventory systems used for various reports concerning Census workstations. This team also provides desktop management policies and procedures to control workstation functionality. They utilize patch management and workstation configuration technologies to ensure that the desktop environment meets required security controls. The SPaCE Branch develops and supports a number of non-standard workstations for special purposes, such as. The team supports virtual desktops and virtual applications. The SPaCE Branch also provides Tier III technical support to the helpdesk as needed. Period of performance: Base Period: Sep 21, 2023 – Mar 20, 2024 Option Period 1: Mar 21, 2024 – May 20, 2024 Option Period 2: May 21, 2024 – Jul 20, 2024 Option Period 3: Jul 21, 2024 – Sep 20, 2024 (17) Place of Contract Performance: U.S. Census Bureau 4600 Silver Hill Road Suitland, MD 20746 (18) Set-aside Status: No set aside used. A copy of the Limited Sources Justification is attached per FAR 8.405-6 (b)