THIS IS NOT A REQUEST FOR QUOTE – THIS IS A NOTICE OF THE GOVERNMENT’S INTENT TO ISSUE A SOLE SOURCE AWARD CONTRACT TO CARAHSOFT TECHNOLOGY CORP. FOR SERVICENOW® SOFTWARE DEVELOPMENT SUPPORT SERVICES UNDER FAR SUBPART 6.302-1 The Department of Defense (DoD), Washington Headquarters Services, Acquisition Directorate, (WHS/AD) intends to award a sole source contract under the statutory authority permitting Other than Full and Open Competition, implemented in accordance with (IAW) Federal Acquisition Regulation (FAR) 6.302-1, “ Only one responsible source and no other supplies or services will satisfy agency requirements” and FAR Subpart 6.302-1(a)(2)(ii). WHS/AD intends to issue a contract to Carahsoft Technology, Corp. (Reseller/Distributor) of ServiceNow® Software, 11493 Sunset Hills Road, Reston, VA 20190-5230, DUNS: 088365767; CAGE Code: 4VRA5 and 1P3C5. We anticipate awarding a contract to Carahsoft Technology, Corp., for ServiceNow® Software Development Support Services for the Defense Security Cooperation Agency (DSCA), Information Management and Technology (IM&T), Business Services Division (BSD). The contract will be for follow-on work to provide the Defense Security Cooperation Agency (DSCA) with personnel, equipment, tools, materials, supervision, and other items and non-personal services necessary to perform project management support services Background: The Defense Security Cooperation Agency (DSCA) has a responsibility to execute the Department of Defense (DoD) Security Cooperation (SC) programs. To do so, the DSCA directs, administers, provides guidance, and IT Support services to the DoD components and DoD representatives to US missions in conjunction with the SC programs. SC comprises all activities undertaken by the Department of Defense to encourage and enable international partners to work with the United States to achieve strategic objectives. SC is an important tool of national security and foreign policy, and is an integral element of the DoD mission. The agency also manages multiple complex funding streams, both US and non-US; maintains an IT infrastructure to link the entire community; and educates and trains the USG, industry, and partners in SC. On a worldwide scope, DSCA supports Security Cooperation Offices in 145 countries, 64,100 students in training from 160 countries, and there are 13,000 active cases. The most well-known, and largest, program that the DSCA manages is Foreign Military Sales (FMS), which is the resource that used to sell defense articles, services, and training to partners. The Agency wants to transform the way its SC partners are serviced by our Information Management and Technology (IM&T), Business Services Division (BSD) by replacing the internal Manage Engine ticketing tool currently being utilized in the DSCA Mechanicsburg office and allowing multi-location use of a new customer service ticketing tool: ServiceNow. All applications that reside within the Information Technology Services Management (ITSM) and Information Technology Business Management (ITBM) suites of ServiceNow will be deployed to support SC mission requirements. During initial research of the ServiceNow ITSM suite, the scope of use cases expanded from only incident management to a three-epic approach designed to implement the entirety of the ITSM and ITBM suite of applications and all platform capabilities. The following will explore the breadth of implementation requirements and the scope of the current epic approach. DSCA requires three items: licensing, hosting, and development to ensure proper management of ServiceNow, DSCA has created a team of employees referred to as the ServiceNow Integrated Product Team (IPT). This team has full oversight of the new ServiceNow product, its epic implementations, and its technological requirements throughout the lifecycle of each development, deployment, training, sustainment and operations phase. The anticipated period of performance will be for one twelve (12) month Base Period and four twelve (12) month Option Periods. This notice of intent is NOT a request for proposals or quotations. Requests for copies of a solicitation in response to this notice will not be honored or acknowledged. A determination by the Government not to compete this proposed action based upon responses to this notice is solely within the discretion of the Government. Information received will be considered solely for the purpose of determining whether conducting a competitive procurement is in the best interest of the Government. If you have any questions please contact Ms. Meredith L. Monroe, Contract Specialist,
[email protected], and Ms. Candace E. Noel, Contracting Officer,
[email protected] by 11 a.m. Monday, July 6, 2020. Please contact Ms. Monroe for instructions regarding file sizes over 5 MB. The primary North American Industry Classification System (NAICS) code is 511210 – “Software Publishers”, Small Business Size Standard of $41,500,000.00 annual sales.