Page 3 of 3 Send a capability statement, no more than one page in length; to include Company Name, Duns Number, Socioeconomic Category, brief description of your business entities capability to handle this particular project in the Pittsburgh area, website and GSA Contract number & or other VA Medical Center contract information. Email to
[email protected], with 36C24421Q0523 in the email Subject line, no later than 8:00 am Thursday April 8th, 2021 STATEMENT OF WORK for FY21 Journal Subscription Orders SCOPE OF WORK The Contractor shall be responsible for the management, labor and equipment necessary to provide access to (1) serial publication subscriptions (both in print and online), (2) point of care database subscriptions, and (3) related subscription requirements to the Medical Library, Lebanon VA Medical Center. Related subscription requirements include paying publishers, handling claims for non-receipt, processing changes in subscriptions status (renewals, new and cancelled subscriptions), facilitating the activation of online access, and submission of required reports and other service problems. Lebanon VAMC has utilization of the direct pay under the FEDLINK contract in the past 3 years. List of required journal titles found in Appendix A Approximately 90% of subscriptions placed by the Customers will be renewal subscriptions. PERIOD OF PERFORMANCE The period of performance is 4/15/2021 to 4/14/2022. GENERAL REQUIREMENTS Subscription Orders. Contractor shall provide basic subscription orders that would include all of the tasks necessary to execute and manage orders for new and renewal subscriptions to serial publication subscriptions and point of care database subscriptions. These tasks fall into the following four critical areas, described in detail elsewhere in the solicitation: (a) Ordering subscriptions; (b) Serving as the fiscal agent with publishers, including making timely prepayments, processing refunds, claims, supplemental and bill-later charges; (c) Ensuring timely and complete delivery of ordered subscriptions in either electronic or print formats; and, (d) Providing reports and other administrative support for subscriptions management. SPECIFIC REQUIREMENTS Subscription Orders and Renewals Contractor shall provide subscription orders for all subscriptions in all media generally available via agents from foreign and domestic publishers, if the ordering customer can supply sufficient publication information. The Contractor shall supply materials from a wide range of publishers Subscription Periods. (a) Publisher permitting, the Contractor shall be required to place subscriptions at any time during the year, to provide common expiration dates for initial subscription and renewals whenever possible, and to assist in prorating for common expiration dates, as required by individual stations. (b) The Contractor shall provide administrative and other requirements for each subscription placed until three months after its expiration or for the life of the subscription. Payment. (a) The Contractor shall pay all regular subscription orders in advance. (b) The Contractor shall make additional payments as necessary and be required to adjust for unforeseen contingencies, such as currency fluctuations, additional volumes. (c) The Contractor shall maintain complete records of all bibliographic and financial transactions for up to three years. The Contractor shall provide to the VA immediate access to these records on demand. If required by the VA, the Contractor shall provide copies of these documents at no cost. The Contractor shall retain the original records on-site. Administrative Services. The Contractor shall provide the following administrative services to support subscription ordering services: (a) Claims for missing, defective or mutilated issues. The Contractor shall be the contract liaison for all VA Stations in obtaining from the publisher replacement copies of periodicals found to be defective, mutilated, lost in transit, or otherwise missing, provided the loss is reported within sixty calendar days. Contractor shall provide back issue ordering if requested. Contractor shall respond to Stations' claims within ten (10) calendar days of the claim. The Contractor shall offer electronic claims services at no additional charge. The Contractor shall, upon request of the government, demonstrate or make available for review its electronic claims system prior to contract award. (i) The Contractor shall provide each Station with the necessary training and written documentation to enable each Station to effectively use the electronic claiming system. (ii) The Contractor shall supply the VA and all "ship-to" addressees with full service assistance in claiming missing issues. (iii) The Contractor shall handle claims for any subscription for up to three months after the life of the subscription. (b) Notification Of Ceased Or Discontinued Titles Contractors shall notify VA Stations of any ceased or discontinued titles within 30 calendar days. (c) Refunds For Cancellations When a refund has been requested due to timely cancellation (in accordance with the agreed upon cancellation/refund policy of the publisher) of a subscription, Contractors shall provide refunds to the VA Station. Contractors shall provide the Station with the option of receiving a refund or accepting a credit when refunds are due. (d) Personal Representative. The Contractor shall assign a representative by name to provide personalized in-house assistance for VA Station account. (e) Library Management Reports Claims Lists. The Contractor shall provide to the station Lebanon VA Medical Center with a monthly listing of all outstanding claims and any responses received from the publishers. The report shall be cumulative, by title, for all unresolved claims. Appendix A List of Required Journals AMERICAN JOURNAL OF CLINICAL NUTRITION (online) renew Clinical staff & students AMERICAN JOURNAL OF HYPERTENSION (on line) renew Clinical staff & students Emergency Medicine Practice (Print + On line) new Clinical staff & students FEDERAL SOUP (online) renew Admin Staff (1-2) FEDERAL TIMES (print +online) renew Admin staff (1-2) GORDON J CHRISTENSEN CLINICIANS REPORT(print + online) renew Dental staff (12) HEALTH AFFAIRS (online + digital edition) renew Clinical staff & students Journal of Addictive Diseases (on line) new Clinical staff & students JOURNAL OF AMERICAN PODIATRIC MEDICAL ASSOCIATION(online) renew Clinical staff & students JOURNAL OF HEALTH CARE CHAPLAINCY (online) renew Chaplain Residents (10) JOURNAL OF PASTORAL CARE AND COUNSELING (online) renew Chaplain Residents (10) KING GUIDE TO PARENTERAL ADMIXTURES (online) renew Clinical staff & students MEDICAL LETTER ON DRUGS AND THERAPEUTICS( online) renew Clinical staff & students Pain Medicine (online) renew Clinical staff & students PHARMACIST'S LETTER (online) renew Pharmacists (27) PHARMACY TECHNICIAN'S LETTER (online) renew Pharmacist Tech (10) PSYCHIATRY DRUG ALERTS(online+electronic mail) renew Clinical staff & students PSYCHOLOGICAL REPORTS ( online) renew Clinical staff & students RADIOLOGY (online) renew Clinical staff & students Regional Anesthesia & Pain Medicine (online) renew Clinical staff & students