N -- NAUpgrade of Nortel PABX at Rome, NY

AMENDMENT 0005 - Combined Synopsis/Solicitation HQ0423-06-T-0016 is hereby amended to provide the following additional information: (1) The Nortel 61C PBX was moved to Rome from San Bernardino. It is an identical system. We would like to upgrade the San Bernardino PBX, which is now at DFAS Rome NY, and then connect the core of the Rome remote to the San Bernardino PBX ? now at Rome. (2) The rectifier is currently set for the PBX properly in regard to amps and outlets. (3) The requirement for report units is reduced from two (2) to one (1). Consequently, one (1) report unit (billable units need to be licensed for OTM) is required. (4) No new IPE?s are required. The inventory of the IPE's is included with the San Bernardino PBX. One dual T-1 card is needed only. AMENDMENT 0004 - Combined Synopsis/Solicitation HQ0423-06-T-0016 is hereby amended to provide the following additional information: THIS SOLICITATION IS HEREBY EXTENDED TO 2:00 EST on 28 September 2006. (1) The power plant consists of the rectifier and the batteries. The rectifier is already in place but the successful offeror will need to supply new batteries ? approximately 12 batteries. (2) DFAS is putting in a 50 Amp circuit. DFAS believes that is the number of amps that the power plant supports although the PBX does not draw anywhere near that number. (3) The number of back-up hours the batteries should support is 30 minutes. The power plant does not need to be changed to support the requirements of the GSCR (4) Symposium Express is for ACD environments. The DFAS requirement is for OTM with administration capabilities and call accounting? Consequently, two (2) report units (billable units need to be licensed for OTM) are required. (5) Symposium will also be engineered to meet the six agent/two agent configuration for DFAS. (6) The fiber remote reflected in the drawings does not apply. The fiber remote is not going to be integrated into the upgraded PBX. The fiber remote belongs to the Air Force and they will be taking it back. The San Bernardino PBX which is sitting next to the Rome PBX will be upgraded and the modules in the Rome PBX will be incorporated into the San Bernardino PBX. (7) The IP server will be installed at this time but will not be turned on. It will made available when the time comes. It will be connected to the trunking side of the San Bernardino PBX which after the upgrade will be the Rome PBX. DFAS wants the IP server installed but not turned on. We just want the option to use IP trunking at a later date. AMENDMENT 0003 - Combined Synopsis/Solicitation HQ0423-06-T-0016 is hereby amended to provide the following additional information: The PBX is up and running. Requests for the dial in number should be made to [email protected] AMENDMENT 0002 - Combined Synopsis/Solicitation HQ0423-06-T-0016 is hereby amended to provide the following additional information: THIS SOLICITATION IS HEREBY EXTENDED TO 2:00 EST on 14 September 2006. (1) DFAS is going to get power hooked up to PBX. We will put one of our modems on it so everyone can dial into it and get the OPI and any other files they need. The fax number will be distributed when the PBX is ready. (2) We do not have any specifications for unused TN's. (3) The San Bernadino PBX is a system that was sent to Rome to be part of the upgrade. It is partially dismantled, but can be easily restored. (4) There are two (2), PRI T-1_s w/ Caller ID used. (5) The 4 circuits are DSN, Right Fax, and 2 voice. (6) This an inbound/outbound T1 dedicated to a dept called Right Fax. (7) Paragraphs 5.01, 5.0.13, and 5.0.16 constitute all inbound/outbound trunking. Paragraph 4.2 is the San Bernardino PBX that was shipped to Rome as part of the upgrade. (8) There are no (zero) IP ISMs and SIP trunks required. This is a future functionality. (9) There are no (zero) IP Sets needed at this time. It is for future growth. (10) There are no (zero) sites being networked at this time. It is for future growth. AMENDMENT 0001 - Combined Synopsis/Solicitation HQ0423-06-T-0016 is hereby amended to provide the following additional information: THIS SOLICITATION IS HEREBY EXTENDED TO 2:00 EST on 31 August 2006. (1) Under paragraph 2.0, in reference to existing rectifiers, DFAS has replacement rectifiers for the new install. (2) The number of back-up hours the batteries should support is 30 minutes. (3) Under paragraph 2.0, no actual IP trunking is required. (4) Under paragraph 5.0.6, Symposium Express for call accounting purposes. System administration capabilities; including call accounting functionality is required. The Symposium Express would be designed to support a call center with a total of 10 agents. (5) The M8001 analog set is not longer available as "new". It is acceptable to provide/substitute the M8004 analog set. (6) The upgraded system should support five (5) T-1s/PRIs. The successful offeror will need to supply one (1) T-1 card. (7) An OPI file is expected to be available on 17 Aug 2006. Requests for copies of the OPI file may be made to [email protected]. (8) Alternate solutions may be proposed but will not be evaluated as all offerors will be evaluated on an equal basis. Only the requirements of the RFQ, SOW and any amendments will be evaluated. If the successful offeror proposes an alternate solution that is more favorable to the Government, the Government may accept this offer. (9) Paragraph 5.0.2, states "the upgrade will include IP networking . . . .? At this time, future use is not yet identified. DFAS used the phrase IP trunking for the signaling server and OTM. (10) The following Site Visit provision is hereby incorporated into this solicitation. 52.237-1 -- Site Visit . As prescribed in 37.110(a), insert the following provision: Site Visit (Apr 1984) Offerors or quoters are urged and expected to inspect the site where services are to be performed and to satisfy themselves regarding all general and local conditions that may affect the cost of contract performance, to the extent that the information is reasonably obtainable. In no event shall failure to inspect the site constitute grounds for a claim after contract award. (End of Provision) This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. This is solicitation number HQ0423-06-T-0016: The solicitation is issued as a request for quotation (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular, FAC 2005-12, Effective 04 Aug 2006 & Class Deviation 2005-o0001. This requirement is UNRESTRICTED in regard to business size. The NAICS code is 811213 and the small business size standard is $6.5 million. Line Item Number(s) Items Quantities Unit of Measure 0001 PABX Upgrade- see SOW for details REQUESTS FOR COPIES OF THE ATTACHMENTS SHOULD BE MADE TO [email protected]. Description of items/services: STATEMENT OF WORK Upgrade to Nortel PBX AS OF August 9, 2006 1.0 BACKGROUND: The mission of the Defense Finance & Accounting Services Rome is to produce timely and accurate disbursements to the Department of Defense personnel, their dependants and commercial concerns. Automation support varies with in each directorate at all DFAS sites, but every function depends heavily upon telecommunications services to respond to customer needs. DFAS needs to provide better customer service while reducing costs by upgrading the Nortel 61C Public Branch Exchange (PBX) at Rome. Currently telephony support is provided by the Air Force Research Lab, Rome Research Site (AFRL). The Rome Labs Director has determined that they no longer desire to support DFAS Rome. This means that DFAS Rome requires its own PBX for telephony support. 2.0 SCOPE: The Nortel PBX at DFAS Rome requires an upgrade in order to meet Base Realignment and Closure (BRAC) requirements. DFAS Rome currently has a population of 564 personnel. Rome?s population will increase by 436 more personnel due to BRAC realignment. The Nortel 61C PBX is currently not a fully functional PBX. The current DFAS PBX is a fiber remote off of the AFRL PBX. The Nortel 61C PBX was shipped from San Bernardino to DAFS Rome. The contractor will provide equipment, software, and such technical support and training needed to install and implement the upgrade of the DFAS San Bernardino Nortel PBX to version 4.5 with Call Pilot, Symposium Express, DSN, and IP trunking. The contractor will upgrade the frame relay room to required specifications needed to support the total population of DFAS Rome. The battery backup and rectifier will need to be replaced. All equipment and installation shall meet applicable local codes for electrical and personnel safety ratings. All equipment must meet JTIC certifications. The contractor shall provide the necessary interfaces (cabling and wiring) for the PBX. 3.0 OBJECTIVE: The objective of this statement of work (SOW) is for the contractor to engineer, install, program, and test the upgrade of the Nortel 61C PBX that was shipped from San Bernardino to version 4.5 or greater with Call Pilot, Symposium Express, DSN, and IP trunking and connect it to the existing PBX stack. Replace existing backup batteries and move the rectifier. 4.0 TASKS: The contractor will provide on-site technical support during the PBX upgrade to include the following: 4.1 Rebuild the PBX that was shipped from San Bernardino to operational status and upgrade to Ver 4.5. 4.2 Connect San Bernardino PBX to the Rome PBX. 4.3 Install Call Pilot. 4.4 Install DSN. 4.5 Symposium Express with 10 licenses. 4.6 Provide 3 year Software Release Subscription (SRS). 4.7 Training for administration/development for 2 personnel. 4.8 The contractor will ensure that the proper blocking is used between the PBX and framework. 4.9 Wiring and cabling installation between switch and frame room must be properly secured using available cable trays. 4.10 Install new backup batteries in the North West corner of room W110. 4.11 Relocate the rectifier to the North West corner of room W110. 5.0 PBX Requirements Room W110 5.0.1 Caller ID for digital phones with PRI T-1 trunking. 5.0.2 The upgrade will include IP networking using a signaling server and OTM with appropriate licensing. DFAS will supply the computer. 5.0.3 Warrantee maintenance will be done during normal business hours unless an emergency is determined. 5.0.4 Remote management / administration capability (dial-in). 5.0.5 Replace Meridian mail with Call Pilot and ensure it is availability for all users (1005 users) with a message time of 5 minutes and 1 voice mail box for each phone. 5.0.6 Symposium Express for call accounting with appropriate programming for DFAS Rome?s needs to support 10 licenses. Programming must be completed for 2 agents in Vendor Pay and 6 agents in Travel Pay. 5.0.7 Vendor will ensure that a total of 1000 ports to include 900 analog and 100 digital phone ports are made available. 5.0.8 Vendor will provide 600 M8001 analog phones to include setup and testing. 5.0.9 Vendor will provide 50 M3902 digital phones to include setup and testing. 5.0.10 Vendor will upgrade the switch to Succession 4.5. JTIC waiver has been approved. 5.0.11 Caller ID will be needed for 50 phones. 5.0.12 ACD programming will be required for 2 call centers. Programming is required for 2 agents in Vendor Pay and 6 agents in Travel Pay. 5.0.13 A new phone prefix has been ordered. Current 4 digit numbers will remain in place. Coordination with AFRL will ensure 4 digit numbers are migrated to upgraded PBX. Four new circuits have been ordered and will be cut over when at the appropriate time. 5.0.14 This upgrade must support connectivity to a DFAS PC for reporting and administrative services to the switch through copper connection. 5.0.15 Ensure that the Defense Switched Network (DSN) software package is installed/upgraded. 5.0.16 Provide a T-1 circuit card and all necessary programming for Right-Fax operations. 5.0.17 Ensure all wiring is properly installed using available cable trays. 5.0.18 Vendor will replace battery banks with required serviceable batteries and relocate them to the North West corner of room W110.. 5.0.19 Vendor will install the rectifier that will be provided for by DFAS. This includes the wiring from the main power distribution panel to the rectifier and to the PBX. Vendor will relocate the rectifier to the North West corner of room W110. 5.0.20 Vendor will provide 3 year Software Release Subscription (SRS). Pricing must include the total of all three years. 5.1 Frame Relay Room W101 5.1.1 Ensure all T-1 connectivity between Building 1 frame relay room DMARC and switch is completed. 5.1.2 Install all appropriate 110 blocks or suitable substitute for each station. 6.0 DELIVERABLES: DFAS Rome assumes ownership and will have ?restricted rights? to all software, diagnostics, source code and object code incorporated into the PBX upgrade documented under this Statement of Work (SOW) and to include ?restricted rights? relating to commercial off-the-shelf software furnished by the contractor/vendor for the PBX upgrade. Final software documentation is to be provided on both paper and diskette media. 6.1 The contractor/vendor shall prepare a Work Definition Form, which gives a detailed description of the work and the expected deliverables, the implementation method and includes an estimate of the resources required along with assumptions used in making the estimate. 6.2 The contractor/vendor shall/must provide equipment delivery, installation and testing as established in the contract delivery schedule, but in no case will this period exceed 180 days from the date of award. 6.3 The contractor/vendor shall use formal project management techniques to develop the necessary planning and design documents. 6.4 The period of performance shall be from the date of the award for a period of six (6) months. 7.0 PLACE OF PERFORMANCE: DFAS Rome Phone Room W110 Frame Room W101 325 Brooks Road Rome, NY 13441-4527 8.0 GOVERNMENT FURNISHED RESOURCES AND FACILITIES: 8.1 DFAS will furnish the required office space (cubicle) for the contractor to perform any compilation of information gathered and provide a secure staging area for Contractor-owned materials and equipment as required. 8.2 DFAS Client Representative (CR) for this task or designated alternate will be available as needed for the period of performance. The CR will be able to direct the Contractor to the appropriate technical expert(s) in the Command who can answer technical questions in relation to this work. DFAS will assume responsibility for the content of documentation materials specified under Government Furnished Resources. Any changes to this material will be responsibility of the Government and may require a Task Order Modification. 8.3 The contractor shall not disclose or release to other than government authorized persons or activities, the content of any government software, procedures, or information provided to the contractor. 8.4 The government will provide Nortel parts from a switch located at the DFAS San Bernardino facility. The parts list of the Nortel switch is attached with this document. The San Bernardino parts are on site in Rome. 8.5 The Contractor shall identify in its technical proposal; a listing of documentation and information sources it determines will be required to perform the stated technical requirements. 8.6 DFAS Rome will supply a PC for any reporting requirements that may be needed for the switch. 9.0 PERSONNEL & QUALIFICATIONS: The contractor shall be an authorized Nortel partner. 9.1 Contracting personnel assigned to site shall be fully qualified Nortel certified technicians, able `to perform maintenance and repairs on Telephone Switch. The Contractor shall present and provide copies of current Nortel Technologies manufacturer?s issued documents certifying training and competency at the technician level for personnel. 9.2 Contractor shall be responsible for personnel selection, supervision and assignment. 9.3 The contractor will be responsible for the conduct of employees and subcontractors, if any, to include misuse, abuse, theft, willful requisitioning of unauthorized supplies, equipment or services, and any other actions that are contrary to the provisions of this contract. 9.4 Should any of the contractor?s personnel fail to perform their duties under this contract or should any of the contractor?s personnel be involved in misconduct or in any incident(s) that affect contract performance, the Contractor will take all necessary actions to immediately resolve the situation. 10.0 DAMAGE TO EXISITING INFRASTRUCTURE: - Contractor shall take all necessary precautions to ensure against damage to existing infrastructure and equipment. Any damage to such shall be repaired or replaced, as approved by the Contracting Officer at no additional cost to the Government. 11.0 HOURS OF WORK: Work shall be accomplished during normal business hours. Business hours are from 7:00 am to 5:30 p.m. EST. A workweek is defined as Monday through Friday, except Federal Holidays, or as directed by the PM/COTR, with written authorization for the ACO. This does not include crossover form the Rome Labs system which would be after hours or on a weekend. 12.0 CLEAN UP: Contractor shall dispose of all rubbish and debris generated from their operation. 12.1 Contractor personnel will keep phone and frame rooms neat and clean at all times. 13.0 APPROVALS: Any effort outside the scope of the work of period of performance stated herein shall only be accomplished through the issuance of modification to this Delivery Order. *** AFRL is not to be contacted prior to the award of this contract! *** 14.0 GOVERNMENT FACILITY ENTRANCE. All contractor personnel or any representative of the contractor entering any government facility or government leased facility shall abide by all security regulation and be subject to security checks. When security access is required the contractor will abide by that facility regulations and procedures for entry. Please contact the COR to coordinate entry to the Government facility. 15.0 ADMINISTRATIVE CONSIDERATIONS: The Government representatives and their respective roles are as listed below: 15.1 Telecom Project Officer: Philip Montana DFAS-RO 325 Brooks Road Rome, NY 13441-4527 Tel: 315-330-6063 Fax: 315-330-6991 Email: [email protected] 15.2 Technical Assistant: Mario Colafranceschi DFAS-RO 325 Brooks Road Rome, NY 13441-4527 Tel: 315-330-6955 Fax: 315-330-6991 Email: [email protected] Attachments: Attachment 1 San Bernardino equipment list Attachment 2 Rome PBX equipment list Attachment 3 Room W101 and W110 schematic Attachment 4 Room W101 and W110 Racking REQUESTS FOR COPIES OF THE ATTACHMENTS SHOULD BE MADE TO [email protected]. Delivery date: 6 months after Date of Award. Place of Performance is Rome, NY. FOB Destination. The provision at 52.212-1, Instructions to Offerors -- Commercial, applies to this acquisition. FAR 52.212-2, Evaluation -- Commercial Items, is applicable. As prescribed in 12.301(c), the Contracting Officer may insert a provision substantially as follows: Evaluation -- Commercial Items (Jan 1999) (a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers: Price and Past Performance. Offerors should address the following: ? PAST PERFORMANCE: Offerors are allowed to submit up to a maximum of 5 pages of relevant past performance information for work and experience in similar projects ? including references. All pages after the first 5 pages, regardless of whether they are title pages, tables of content, etc., will not be evaluated. ? PRICE: Vendors shall provide a total offered fixed price. Total Fixed Price Offer: $___________________ Offerors are allowed to submit up to a maximum of 1 page of supporting information on their price; however this is not required. All pages after the first page, regardless of whether they are title pages, tables of content, etc., will not be evaluated. Quotes should NOT include more than 10 total pages of information ? five (5) pages for past performance, one (1) page for support pricing information, an four (4) pages will be allowed for miscellaneous information. (b) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer?s specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award. Offerors are to include a completed copy of the provision at 52.212-3, Offeror Representations and Certifications -- Commercial Items, with their offer. The clause at 52.212-4, Contract Terms and Conditions -- Commercial Items, applies to this acquisition. The clause at 52.212-5, Contract Terms and Conditions Required To Implement Statutes Or Executive Orders -- Commercial Items, applies to this acquisition. Any additional contract requirement(s) or terms and conditions: The Defense Priorities and Allocations System (DPAS) applies and the assigned rating for this requirement is DOC9. Offers are due by 2:00 p.m. EST on 17 August 2006. Facsimile and e-mail quotes are acceptable and preferred Offers may be submitted by mail and forwarded to: Point of Contact: Richard D. St.Clair DFAS Contract Services Directorate 3990 E. Broad Street Bldg. 21, Room 2B218 Columbus, OH 43213-1152 Phone Number: 614-693-1910 Fax Number: 614-693-5674 e-mail address: [email protected] Furnish quotes to this POC on or before the closing time listed in this RFQ. RATIONALE FOR USE OF BRAND NAME: This procurement is for an upgrade of existing Nortel PABX equipment currently in use at DFAS Rome, NY. For this procurement, Nortel telephone equipment is already in place or is being provided from the base closure of DFAS San Bernardino. Nortel equipment is needed to complete the upgrade of existing Nortel equipment. This procurement will fill in the equipment not already present, or being provided from DFAS San Bernardino and ultimately upgrade the existing equipment.