Upgraded Critically Assured Service (uCAS)

Contractor shall provide assured service techniques that allow uninterrupted inbound and outbound telephone calls to the USARPAC Emergency Action Center (EAC) operating spaces within Building T-113 and the Command and Control Facility (C2F) on Fort Shafter, HI. These techniques ensure that normal features and functions are not degraded or lost. Services shall be performed in accordance with local, state and federal laws, rules and regulations. The USARPAC Emergency Action Center serves as the commands only persistent, 24/7 command and control node. The EAC is responsible for receiving, processing, and disseminating flash traffic, Serious Incident Reports (SIR), and Commander’s Critical Information Requirements (CCIR). As the only such node, the EAC cannot tolerate any service interruption. The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.