This is a request for information. When responding to this announcement, respondents should refer to Oracle-csFY2005. The Social Security Administration (SSA) is seeking responsible vendors that can provide software upgrades and ongoing maintenance support for the following Government-owned Oracle software products: 1)Database Enterprise Edition, 2)Enterprise Managers Diagnostics Pack, 3)Enterprise Managers Tuning Pack, 4)Enterprise Edition Options Partitioning, 5)Enterprise Edition Options Data Mining, and 6)Internet Application Server Enterprise Edition. The responsible vendor shall provide pricing for obtaining additional licenses, upgrades and maintenance support if required in the future. The software resides on Government-owned servers located nationwide. The Government requires maintenance support for the period of 60 months (5 years) from February 20, 2005 through February 19, 2010. The responsible vendor shall provide technical support through an 800 number and shall correct errors or replace software within ten (10) business days after notification that a software correction is required. Maintenance support shall be provided 24 hours a day, 7 days a week through an 800 number and through an electronic system. An electronic system is required to request technical and non-technical assistance and provide, at a minimum, product alerts, de-support notices, step-by-step installation instructions and product documentation. This electronic system must have the capability of allowing the user to enter a request using various severity codes and allow the user to track the status of the reported request. The responsible vendor shall maintain an inventory data base of the software licenses in conjunction with the SSA. The solution must be compliant with Section 508 Electronic and Information Technology (EIT) Accessibility Standards. Effective June 25, 2001, the Federal government implemented Section 508 of the Rehabilitation Act of 1973, Amendments of 1998 (29 U.S.C. § 794(d)). Section 508 requires that the federal government only acquires electronic and information technology goods and services that provide for access by persons with disabilities. For more information, see www.section508.gov. SSA must conduct pre-award testing for IWS/LAN compatibility and Section 508 compliance prior to acceptance of any software products. Oracle Corporation is the only known source capable of providing upgrades and maintenance support for the above software products. The Oracle Corporate Headquarters is located at 500 Oracle Parkway, Redwood Shores, CA 94065. Other organizations possessing the requisite expertise and resources are invited to submit information concerning their capabilities, experience, and other pertinent information (including GSA contract information) within 15 calendar days from the date of this publication. This is a request for information only, not a request for quotation. Requests for copies of a solicitation and/or telephone calls will not be honored or acknowledged. The government will not pay for information received. If no viable responses have been received in response to this announcement, SSA shall initiate negotiations solely with Oracle Corporation. You may either mail your information to the attention of Cynthia Spencer, Contract Specialist at the address provided herein or email to
[email protected]. The size limitation for email attachments is five megabytes per individual email message. The SSA utilizes Microsoft WORD 2000 or earlier as the standard word processing software. All responses from responsible sources will be fully considered.