Q -- Audiocare System Maintenance

The 7th Contracting Squadron is intending to award a sole-source contract to Mumps Audio care Systems. for audio care system maintenance. Hardware Maintenance - Audio CARE provides all of the required hardware for the telephony and core web applications. Therefore, all components of the Audio CARE systems are covered under this Agreement. No third party agreements are needed. Replacement systems will be provided within one business day of the diagnosis and confirmation of the hardware failure. Audio CARE warrants its hardware and operating platform based upon secured and protected computer location environments. Power and line conditioners are strongly recommended to protect the Audio CARE server(s) and telephony cards. Hardware failures due to power surges and outages, floods, and / or other conditions that occur outside of the normal use and operation of the Audio CARE systems are considered outside of this agreement. Under such circumstances, repairs will be made on a time and materials basis. Software Upgrades - Software patches and upgrades required to keep the Audio CARE application, operating system, and Mtalk software operational and compliant with federal guidelines are provided as part of this agreement. Please note that Software Upgrades do not include programming required site or system mergers, or programming changes required for software modifications made to the host computer system. Voice Files - Additional or revised voice recordings to accommodate site changes in areas such as: hours of operations, internal transfer locations, new area codes or telephone exchanges, and operations procedures or promotions are provided at no additional charge as part of this Agreement. Help Desk - Unlimited telephone support during Audio Care???s standard business hours is included as part of the standard support Agreement. Audio Care???s standard business hours are 8:00 AM to 5:00 PM EST. Documentation - Updates to existing user documents and training aids are part of this Agreement. This also includes Tech-Notes and other trouble-shooting guides. Medication Formularies - Clients using AudioRxINFO??? and WebRxINFO??? will receive medication voice and text updates. ALL users of AudioRxINFO??? and WebRxINFO??? must be covered under a current MSS and apply updates in a timely fashion. At the request of our customers, in FY 1999 Audio CARE Systems began offering a Premium MSS that includes everything listed under the Standard MSS, plus a few additional benefits. Premium MSS is calculated based upon 20% of the list price of the system/item(s) you have purchased. Included in the Premium MSS are the following: ALL Standard MSS benefits, 24-hour / 7 days a week Emergency Support, Analysis and telephone consultation on the set-up and effectiveness of the installed Audio CARE systems. Remote refresher training sessions on existing Audio CARE applications. This purchase will be made under simplified acquisition procedures and Other than Full and Open Competition as authorized by FAR 6.302-1. The anticipated award date is 1 October 2002. This notice is not a request for competitive proposals. However, all proposals received within 10 days after date of publication of this synopsis will be considered. A determination by the Government not to compete with this proposed contract based upon responses to this notice is solely within the discretion of the Government. Information received will normally be considered solely for the purpose of determining whether to conduct a competitive procurement.