J065--TempTrak Sustainment Contract - 517-23-2-6071-0011 (VA-23-00031186)

TempTrak Server Software Maintenance Veterans Health Affairs, Network Contracting Office 5, is issuing this Notice of Intent to Sole Source in order to identify any potential sources that have the resources and capabilities to provide an ongoing full-service annual preventative and corrective maintenance service for TempTrak Server Software at the Beckley VA Medical Center, 200 Veterans Ave, Beckley, WV 25801. The government is contemplating a Base +4 option period Firm Fixed Price contract to satisfy this requirement and meet the needs of the Beckley VA Medical Center. INTERESTED & CAPABLE RESPONSES NCO 5 is seeking responses from businesses that are interested in this procurement and consider themselves to have the resources, rights, and capabilities necessary to provide these services. Please respond with your: Business name Business type Socio-economic status (e.g., Veteran-Owned, Woman-Owned, Disadvantaged Small Business, 8(a), etc.) Person of contact (including telephone number & email address) GSA Contract number if applicable DUNS number and SAM UEI number Capability statement Authorized Distributor Letter Responses must be submitted by 1:00 PM (EDT) Monday, February 7, 2023. Responses to the information requested above may be submitted via email to [email protected]. No telephone calls will be accepted. DISCLAIMERS This Notice of Intent to Sole Source does not constitute a solicitation. All information received in response to this notice that is marked proprietary will be handled accordingly in accordance with (IAW) Federal Acquisition Regulation (FAR) 15.201(e). Responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses incurred associated with responding to this RFI. This Special Notice of Intent to Sole Source is for planning purposes ONLY. The results of this notice will assist in the development of (1) the requirement, and (2) the acquisition strategy (e.g., small business set-aside, full and open competition, etc.). VA assumes no responsibility for any costs incurred associated with the preparation of responses submitted as a result of this notice. STATEMENT OF WORK 1. Period of Performance The contract shall cover a base period from 3/15/2023 to 3/14/2024, with 4 option years from 3/15/2024 through 3/14/2028. 2. Hours of Operation The vendor shall provide telephone customer support to system end users 24/7. Initial response is within 4 hours of service request. If escalation is required a less than 0.5 hrs should be typical. 3. Scheduled Maintenance Software upgrade and update is included, with no additional cost. Software upgrade and update shall be scheduled with COR. A change order request shall be completed and approved by COR prior to upgrade/update. 4. Unscheduled Maintenance Unscheduled software maintenance: communicate to COR immediately prior to action being taken. Unscheduled hardware infrastructure failure: communicate to site POC for plan of repair/replacement. 5. All services for this contract must meet manufacturer's performance and technical specifications, Federal Regulations, and other specifications that may apply such as National Electric Code (NEC), Life Safety Code (LSC), Joint Commission (JC), and VA Regulations. 6. The contractor shall ONLY respond to service calls placed by the COR. 7. Equipment Covered TempTrak server software and associated licensing. 8. Personnel Qualifications Contractor personnel performing maintenance, repair services, and providing technical support must be fully qualified and competent.