Description
STATEMENT OF WORK SCRIPT PRO PILL PACKAGING UNITS 523-23-3-7441-0055 1 REQUESTING SERVICE: Clinical Engineering OBJECTIVE: Using Federal Supply Schedule contract 36F79719D0135, BHS requests one-year preventive maintenance, repair and support service contract for all BHS, Script Pro Pharmacy equipment. 1.2 Performance Period: BHS VA requests a one-year base contract plus one three-month option. Base 4/1/2023 3/31/2024 Option 1 4/1/2024 -  6/30/2024 (FSS contract agreement ends) 1.3 Type of Contract: Firm Fixed Price 2.0 BACKGROUND: BHS owns this equipment which is located at VA Medical Centers Brockton 940 Belmont Street, Jamaica Plain 150 south Huntington Avenue and West Roxbury 1400 VFW Parkway. This service contract is for preventive maintenance and repair. The equipment allows for rapid and accurate filling of prescriptions. 3.0 SCOPE: The Vendor shall provide all labor, personnel, equipment, tools, materials, parts, supervision and other items necessary to perform onsite preventive maintenance (PM), repairs and support on the BHS Script Pro equipment listed on the quotes and paragraph 7.1 below. 3.1 RESPONSE TIME: A two (2) hour call back response time for any non-PM service-related issues that are communicated to the contractor. 3.2 Contractor on site: When required by BHS, requested and authorized by a BHS purchase order (PO) an FSA must be on-site within 24 hours. to address any service calls. 3.3 PROFESSIONAL QUALIFICATIONS: The assigned field service agent (FSA) must have the appropriate training, experience, expertise and certification by the OEM to work on the equipment. 4.0 SCHEDULING A VISIT: Contact the BHS CE department at (857) 203-5517 to schedule a visit at a mutually agreed upon date and time. 4.1 SECURITY REQUIREMENTS: FSA shall report to Clinical Engineering (CE) point of contact to check in and obtain a short-term identification (ID) badge. This must be obtained before any work is performed. 4.2 IDENTIFICATION: FSA must present a current (not expired) Federal ID, PIV card, State or local government ID card/badge before the temporary Federal ID badge is issued. 5.0 Upon arrival: All contractors can proceed to CE, building 1, (older brick building) ground floor, room GB112 (next to Hanscom Credit Union) where the FSA ID presented is verified. If deemed official, the CE liaison will have the contractor sign in and will then give the FSA a temporary U. S. Government ID badge. The badge shall be worn prominently by the FSA while on VA Property. 5.1 WORK SITE: The contractor will be escorted by CE staff or other designated VA employee to the work site and must return to Clinical Engineering to sign out and turn-in said badge along with the documented service report for the service performed. If there is a need to replace any hard drive, hard drives and all information on them, are the property of the VA and must remain in the control of the VA Clinical Engineering department for proper destruction. 6.0 GOVERNMENT RULES AND REGULATIONS: The FSA must follow all Government laws, rules and regulations regarding National Security, patient privacy and information security. And must adhere to the privacy Act, HIPAA, and COVID-19 screening requirements. 6.1 UNAUTHORIZED WORK: Work outside the scope of this agreement is not authorized. Purchase of parts is not authorized. 7.0 AUTHORIZED SERVICE: Preventative maintenance (PM) and repair on the Script Pro equipment. Service must meet the manufacturer s required service frequency and must include all steps detailed in the OEM service manual. 7.1 EQUIPMENT TO BE SERVICED: Robotic Prescription Dispensing System with 6 slot Collating Control Center SP Central Expanded Platform (includes 1 SP Central Expanded Server, 1 SP Datapoint) Script Pro Inventory Management Module Pharmacy Data Terminals Pharmacy Printers Electronic Signature Device Eyecon Model 9420 Rx Paperwork Printers Standard Interface Virus Protection (Platform System) 8.0 Emergency work: If emergency work is needed, FSA must provide a written estimate of repairs. CE staff member will then request a purchase order (PO). Only when the FSA has these two documents can work outside of this contract begin. 9.0 DELIVABLES: Field Service Report (FSR) must be completed by the FSA and a copy given to CE staff. The FSR must include: Name & work phone number of FSA who performed services. Contractor service ESR number/log number. Date, time (starting and ending), equipment downtime and hours on site for service call. Identification of equipment serviced to include: Facility Inventory EE ID number Manufacturer Device name Model number Serial number 9.1 Hours of Coverage: 24-hour, 7 day per week, 800# Helpline for software, hardware, and user questions. 9.2 Guaranteed Uptime: A guaranteed uptime of 95% shall be maintained during hours of coverage to date: Uptime % = productive time down time divided by productive time times 100. Productive time is planned time of use of equipment. Downtime begins at time of first service call until equipment is returned to proper operating conditions. 9.3 Response time: On-site service technician will be dispatched within 24 hours if required (all costs included)