R426--WORK ORDER DESK CLERK SERVICES - New Requirement - Base Year plus 4 Option Years

INTENT TO SOLE SOURCE GENERAL INFORMATION Department of Veteran Affairs Network Contracting Office (NCO) 22 4811 Airport Plaza Drive Suite 600 Long Beach, CA 90815 Attn: Barry Bland (858) 626-8744 Intent to Sole Source: The Government intends to make a sole award firm-fixed-price contract per Federal Acquisition Regulations (FAR) 6.302-2 Only One Source in conjunction with FAR 13.5 Simplified Procedures for Certain Commercial Items. The requirement is for on-site Switchboard Operator Service 24 hours a day, seven days a week, including all City, State, and Federal holidays at the VA San Diego HealthCare System (VASDHS). The work includes but is not limited to, the following: receiving all incoming calls, answering all emergency calls and alarms, operating audio, radio, and digital paging systems, maintaining appropriate records, and conducting necessary training. In addition, the Contractor shall provide the required administration and management control over their employee's work and training. The work required by this specification consists of providing 24-hour coverage for telephone Switchboard Services, seven days a week, including all holidays. A sighted operator or sighted PM (Project Manager) must always be on duty. The intended source is VA San Diego Healthcare Systems. Following FAR Part 6, contracts awarded using this authority shall be supported by a written justification and approval described in FAR 6.303 and 6.304; as applicable, the contracting office shall post the justification within fourteen (14) days after the contract award. The Government will consider all capability statements received by this synopsis's closing date. The Government's determination not to compete based on responses to this notice is solely within the Government's discretion. Information received will be considered strictly to determine whether to conduct a competitive procurement. The applicable North American Industrial Classification System Code (NAICS) code that this work falls under is 561421 - Telephone Answering Services, with a size standard of $19 million. THIS NOTICE OF INTENT IS NOT A REQUEST FOR COMPETITIVE QUOTATIONS. All capable sources must provide past performance experience in similar services and be licensed providers (whichever applies to the requirement). All vendors must be registered in Beta. SAM by the close of this notice, and if your firm is a Service-Disabled Veteran-Owned or Veteran-Owned Small Business, you must be CERTIFIED in VetCert (see internet site: Veteran Small Business Certification (sba.gov.)). The vendor must provide proof of licenses and supporting evidence. The vendor shall include all the above information in the vendor's capability in response to this notice. All inquiries and submittals must be sent via email to [email protected] no later than 12:00 PM Pacific Time (PT), 01/12/2024. Please ensure that notice # 36C26224Q0400 is cited on all submitted documents to ensure that it is appropriately processed.