D -- A76 Customer Help & Information Program Maintenance Function

This notice serves as formal public announcement of the Social Security Administration’s performance decision of a Competitive Sourcing Study in accordance with OMB Circular A-76 (revised May 29, 2003). Performance Decision: The Low Cost Provider was determined to be the AGENCY PROVIDER. The performance decision was certified on March 28, 2007. This notice does not constitute a solicitation, and no solicitation will be issued as a result of this competition. A Letter of Obligation between the AGENCY PROVIDER and SSA will be awarded. Agency: Social Security Administration- Agency Component: Office of Systems, Office of Applications and Supplemental Security Systems- Study Location: 1710 Gwynn Oak Avenue, Baltimore, MD 21235 - Type of Competition: Streamlined- Start date of the competition: February 28, 2007- Description of activity being competed: The activities being competed is the Customer Help and Information Program (CHIP) Maintenance function. CHIP is a web-based application developed to assist SSA 800 number telephone agents in responding to the public’s calls in an accurate, quick and consistent manner nationwide. The system provide instant access to knowledge, facts, polices and other reference materials. - Incumbent service providers: Government employees- Number of government personnel performing the activity: 9 FTEs- Name of the CSO: Michael J. Astrue, Commissioner of SSA- Name of the Contracting Officer: Jacqueline R. Lessig- Name of the ATO: Mukesh Patel- End date of the competition: March 28, 2007 - Any questions or comments regarding this matter should be submitted via E-MAIL to Jacqueline Lessig, Contract Specialist at [email protected]. The Contract Specialist will not accept or return phone call inquiries for requests for information regarding this matter.