The Department of Veterans Affairs, Lebanon Veterans Affairs Medical Center, intends to award a sole source, firm fixed price contract with Data Innovations, 120 Kimball Avenue, Suite 100, South Burlington, VT 05403 for Software Maintenance Services. Location is the Lebanon Veterans Affairs Medical Center, 1700 South Lincoln Avenue, Lebanon, PA 17042. The applicable NAICS Code is 541519 and the size standard is $25.5M. The statutory authority permitting other than full and open competition is 41 U.S.C.253 (c) (1), as implemented by Federal Acquisition Regulation (FAR) Subpart 6.302-1, Only One Responsible Source and No Other Supplies or Services Will Satisfy Agency Requirements. The Data Innovations software validates and interfaces to the hospital computer systems. The HL7 interface is used for transmitting patient results from automated laboratory instrumentation to the VA Laboratory Information System (VISTA). Data Innovations' Instrument Manager (IM) includes interface engine and supporting applications, for linking information systems and laboratory instruments or other medical devices. IM can translate/route data between any format/connection type supporting ASTM, HL7, and proprietary protocols. Comprehensive Specimen Management applications, customization, installation, and 24/7 support available. IM has utilized HL7 when connecting one or more medical devices to an information system. The HL7 Standard is used as a superset of patient, specimen, test, and device data, including the newer automation segments. IM receives and sends all possible data, given the individual restrictions of the devices attached. By using HL7 as the superset of data elements available, the information system is relieved of the burden of supporting individual protocols and data formats for each instrument. This solution simultaneously supports a variety of instrument operating methods, including unidirectional, bidirectional, query, and polling. Data Innovations Maintenance & Support includes: Non-emergency support for Instrument Manager is available Monday through Friday, excluding holidays (published on www.datainnovations.com) during the following hours: 9 a.m. 8 p.m. EST/EDT. Data Innovations will respond to requests for Support based upon the severity of the issue being reported using the following priority order: Critical Priority: System or Production Connection Down: Critical Priority shall mean a Software Error that renders the Software inoperable and causes a significant, time-dependent stoppage of Customers business operations. Critical Priority instances must be reported via telephone. High Priority: Significant Business Impact: High Priority shall mean a Software Error that causes the Software to fail resulting in significant revenue or operational impact on Customers business, although certain functions of Customers business remain in operation. High Priority instances must be reported via telephone. Medium Priority: Low Impact Failure: Medium Priority shall mean a Software Error causes a feature of the Software to fail resulting in a non-critical situation which allows the Customers business to remain in operation. A Medium Priority incident may include issues only impacting a single user or issues where the business impact under a Critical Priority or High Priority is resolved, but there is ongoing research needed to determine the root cause of the failure. Medium Priority instances may be reported via telephone, email or by the Customer Web Portal. Low Priority: Assistance: Low Priority shall mean Software Error opened when Customer has general Software questions or needs that do not impact day-to-day functionality. Low Priority instances may be reported via telephone, email or by the Customer Web Portal. Emergency Support is available 24x7x365. An emergency support request may be logged only on a live Instrument Manager system where a portion has become non operative and is affecting a critical laboratory function. Non-Emergency Support After Hours: Customers requesting that Data Innovations provide non-Emergency Support outside of Support Hours may purchase services for Custom Support Services. Such support must be scheduled and is subject to Data Innovations resource availability. Maintenance includes the following: Availability of patches, updates, enhancements, and new versions of the software covered. Opportunity to join any of the email notification services. Instrument Manager Maintenance also includes the following: Access to the Driver Download web page for updated and new drivers. Access to the Language Locale web page for updated and new language locale. Individual username and password access to Customer Web Portal (CWP). Allows creation and tracking of support requests. Includes a Knowledge Base. The Contractor possesses unique qualifications that require the use of the authority below. Data Innovations provides support and maintenance for the Data Innovations HL7 interface, which is a major system. The Data Innovations' HL7 interface transmits approximately ten thousand (10,000) unique laboratory test results per day. It allows for custom computer scripts that can manipulate information received from the hospital DHCP and/or data transmitted from laboratory instrumentation, before crossing the interface and into the hospital LIS. Period of Performance shall be from approximately 15 June 2014 - 14 June 2015 to include four (4) option years. This notice of intent is not a request for competitive quotes. It is not a solicitation or request for offers. No solicitation package is available. All responsible sources may submit a capability statement, proposal, or quotation, which shall be considered by the agency. Responses shall be submitted via e-mail to the Contracting Officer,
[email protected] no later than 4:30 pm EDT on Tuesday, 27 May 2014. No telephone responses will be accepted. Information received will be for the purpose of determining whether or not to conduct a competitive procurement. A determination by the Government not to compete this proposed contract based on responses to this notice is solely within the discretion of the Government.