Commerce Business Systems Support Services

NOAA requires support services to provide Operations and Maintenance (O&M) of CBS to include the following services: Business Analysis and Project Support Services – Assist in gathering requirements; quantifying/qualifying requirements; providing clear documentation; tracking requirements throughout the development life cycle to verify that design, programming and testing efforts focus on meeting NOAA requirements. Database and Web Services – Provide expertise across the Commerce Business System (CBS) application web tier and database tier project suite; provide operational support for all CBS environments and install and configure component modules within this complex environment. Development Services – Support Systems development life cycle methodologies for systems development; Provide operations and maintenance (O&M) support; break fix analysis and development; performance tuning and unit testing within the NOAA configuration management process. Quality Assurance/Testing and Training – Provide an organized, cost-effective and proven quality assurance testing process that ensures all code deliveries are thoroughly tested prior to promotion to the NOAA production environment. Oracle Software Special Services – Provide specialized Oracle software support to the NOAA CBS program and FSD in the implementation, configuration, O&M of Oracle Enterprise Manager, and other advanced Oracle products offerings as required. Senior Program Management Services – Develop and maintain an Integrated Project Schedule; manage technical resources; coordinate with NOAA, FSD, Finance Office, Chief Information Officer (CIO) and Department of Commerce (DOC) stakeholders and support staff; develop Project Management, Communications and Risk Management Plans as required.