70 -- PTOFAX Maintenance Support

The United States Patent and Trademark Office (USPTO) intends to award a sole-source purchase order in the amount of $86,042.16 utilizing simplified acquisition procedures to SYSCOM Services, Inc., 1010 Wayne Avenue, Suite 320, Silver Spring, MD 20910 in accordance with FAR 6.302-1 only one responsible source. NO RFP will be issued as a result. The requirement for PTOFAX system support is as follows:System Software and Application support for an enterprise FAX solution, using Capteris RightFAX, Captaris Alchemy and SYSCOM Services Interface and integration modules: Provide Phone and on-site support: M-F 0800?1730; Provide Back-up phone support from Captaris on RightFAX: 0900?1900 M-F and 1000-1600 Sat; Provide all RightFAX software upgrades and Point Releases; Perform all Software Upgrade Installations and testing during normal business hours in a lab environment; Provide system integrity checks and analysis during normal business hours; Provide BrookTrout FAX Card support and replacement services; Provide software licensing to operate RightFAX Enterprise FAX Server Software on 120 channels on 5 PRI lines, Six Remote Board Servers operating RightFAX Remote Board Server software with 6 BrookTrout TR1034 FAX Cards in the production system; Provide software licenses to operate RightFAX Enterprise FAX Server Software on 24 channels on 1 PRI line, Two Remote Board Servers operating RightFAX Remote Board Server software with 2 BrookTrout TR1034 FAX Cards in a lab environment; 3 Year Alchemy Phone support and all Software upgrades for the search and retrieval servers; Response time for Phone service within one hour; Response time for On-Site service is same day; Service Personnel have to be Microsoft Enterprise Server Cluster Certified; Service Personnel have to be Captaris RightFAX and Alchemy Certified; Due to the customized interfaces (required with USPTO's custom applications), service personnel must be certified on SYSCOM Service Advanced Interface System. The period of coverage is from June 1, 2007 to May 31, 2008. Responses can be sent to the point of contact listed below no later than 10:00A.M.(EST) on April 25,2007