iComplaints Executive Dashboard Support

The IRS intends to award on a sole source basis a contract with a base year and four option years to MicroPact Engineering, Inc. for iComplaints Executive Dashdoard annual maintenance, under the authority of FAR Part 6.302-19(a)(C)(ii). MicroPact Engineering, Inc. has the technical knowledge and experience that is required to meet the Department of Treasury’s business needs via the i-trak System. MicroPact used their “iComplaints TM” proprietary software and customized it to meet all of the, Internal Revenue Service (IRS)’s business needs and technical requirements. As a result, MicroPact developed the three existing modules of i-trak: Correspondence Control Tracking Module, Equal Employment Opportunity (EEO)/iComplaintsR Module, and Office of Professional Responsibility (OPR) Module. MicroPact’s unique qualifications include a web-based application that provides the capabilities for inputting, processing, tracking, managing, and reporting on the IRS Commissioner’s controlled correspondence, complaints cases, and EEO complaints and cases. In addition, MicroPact’s software expertise includes a set of business rules which ensures mandatory compliance with ‘EEOC MD 110, EEOC reporting requirements”, and ‘29 CFR 1614’, i-trak is Section 508 Compliant and was developed following SEI CMM Level III certified software development approach. Any comments should be provided no later than 5:00pm on May 26, 2010. If no compelling responses are received, the award for this requirement will be made to MicroPact Engineering, Inc.