Description
Emergency Statement of Work GENERAL: Contractor shall furnish Homeless Veterans Services to Veteran beneficiaries for whom such care is specifically authorized by VA Illiana Health Care System Homeless Team. Veterans under this contract shall be treated with respect, dignity, and honor at all times. " Contractor shall reserve seventeen (17) beds per day in a separate dorm for Veterans placed under this contract. " Veterans residing under this contract shall be allowed use of all common areas such as lounges, snack areas, and game areas as provided to other residents. Unless specifically excluded/excepted in this contract, the per diem rate established will include all of the services listed in this document and will also include all services and or supplies normally provided to other residents by the facility without extra charge. " Authorized Veterans in residence at the facility will be expected to abide by the same rules established for other residents. Veteran's use of emergency/transitional housing under this agreement will be contingent upon the Veterans adherence to the resident agreement and treatment plan if said documents are incorporated into the final contract. Adherence monitoring shall be a joint effort between the contractor and the VA Social Worker " Payment for services will be monthly in arrears. Contractor shall submit a daily roster which is to be faxed no later than 9am to the Homeless Coordinator to verify bed status. Contractor shall submit a monthly invoice within ten (10) days after the end of each month. Absences of the resident from the facility in excess of forty eight (48) hours will not be reimbursable except with the prior approval of the VA Homeless Coordinator. Should an authorized Veteran absent himself/herself AWOL, payment for the services would be continued for a maximum of two (2) day provided there is documented notification from the contractor of the Veteran being absent, an active outreach effort on the part of the contract facility staff to locate the Veteran, and a strong likelihood the Veteran will return. " Veterans placed under this contract will not be charged any additional fees without the direct approval of the VA Homeless Veteran Program Coordinator " Alcohol or drug use shall not be permitted in or on the facility grounds. If a Veteran appears to be under the influence of drugs or alcohol facility staff have the right to issue an breathalyzer. If a veteran is under the influence the facility must have an contingency plan in place for relapses. Veterans should not be evicted from the facility, but instead medical care and transportation (either via ambulance or transportation provided by facility) should be offered. If a Veteran is under the influence it will be the facility's responsibility to notify the VA Homeless Coordinator within 24 hours. Coordination between Veteran, facility and VA Social Worker will be in place for continued support and treatment regarding Veteran's relapse and safety plan. If a Veteran becomes violent or aggressive the facility reserves the right to notify local law enforcement agency for continued support. " The contractor shall provide beds with mattresses for the resident's use; plus one nightstand/table in each room. Space shall be provided for resident to hang clothes either in fixed or portable closet areas in each room. " The contractor shall comply with the principles listed in 38 CFR 17.707(b) to provide housing and supportive services in a manner that is free from religious discrimination. " The VA Homeless Program will place Veterans into the program who may have various criminal and legal backgrounds. Some of these backgrounds may include felonies, misdemeanors, and sometimes sexual offense histories. The VA homeless program guidelines for care regarding criminal offences is in accordance with HUD /VASH guidelines, which allows Veterans who have felonies and who are not registered as a lifetime sexual offender to receive care and housing. With this contract the facility agrees to house Veterans who have criminal backgrounds, which may include felonies, misdemeanors and past sexual offender convictions. " If applicable,Facility shall provide transportation Monday-Friday for the Veterans to the Champaign Mass Transit terminal in the mornings to catch the Champaign JARC shuttle to VA Illiana. Veterans may need to go to VA Illiana on a daily basis for work therapy and medical appointments. The facility will provide transportation for the Veterans from the terminal back to the facility. Facility shall also provide JARC bus tickets to the Veterans as needed. This will be included in the per diem rate. HEALTH & SAFETY Contractor shall furnish each Veteran authorized care under this contract with the following services: " Facility shall be handicap and wheelchair accessible per City, State, and Federal guidelines. " Weekly towel and bed linen services. " A temperature controlled environment with no extreme heat or cold, air conditioning and heat with adequate air flow and air quality. " Access to hand sanitizer in addition to soap and water to help avoid the spread of infectious disease. " An environment free from weapons of any kind. o Support for an alcohol/drug abuse free lifestyle in allowing AA and NA meetings to be held on site as well as VA Substance Use Disorder Specialist (SUD) treatment groups to be held on site with an active relapse prevention plan in place. " Veterans should not be treated in a threatening or disrespectful manner by staff. " Contractor should maintain an environment free from alcohol and substance use. " Contractor shall notify VA Illiana Health Care System within 24 hours in the event of Veteran illness or injury. If said injury or illness requires Veteran to be evaluated by a physician or transported via ambulance Contractor must notify the VA Homeless Coordinator immediately, or as soon as possible once Veteran is cared for, during work hours, (M-F, 7am-4:30pm) or the Administrator on Duty during off hours (217-554-4560) and the VA After Hours Triage Number (1-888- 836-6446) NUTRITION Contractor shall furnish each Veteran authorized care under this contract with the following services: " 2 hot meals a day during the week and 2 hot meals and 1 cold meal on both Saturday and Sunday. " Sanitary procedures shall be established and maintained for washing dishes, cleaning equipment and work areas, and for proper waste disposal. " Options for meals for Veterans with special dietary restrictions or food preferences based on religious beliefs (ie: vegetarian options, sugar free options) " Adequate portions to satisfy the dietary needs and meet the daily requirements for fruits, vegetables, and whole grains. " If a Veteran is working an alternative shift he must have the ability to take a "sack lunch" or meal with him to his job site and or have the ability to have a meal upon return to the shelter upon return from work. " Access to snacks either from a snack machine which they can purchase or on site supplied by the contractor. " Adequate access to water and the ability to stay hydrated at all times. SECURITY Contractor shall furnish each Veteran authorized care under this contract with the following services: o Each Veteran will be provided individual, locked, secure storage for their personal belongings and medication so only they have access to their medication at all times. " A confidential individual resident record shall be maintained by the facility and kept in a secure place which will comply with VA requirements for confidentiality. VA staff will have access to these records upon request. These records should contain identifying information, a treatment plan with goals and periodic progress evaluations as well as a final summary upon the Veteran's discharge, successfully or unsuccessfully, from the facility. The Veteran, facility staff, and the VA Social Worker will contribute to the development and evaluation of the individual case record. ? The patient record maintained by the Contract Facility will include: > Reasons for referral > All essential identifying data relevant to the resident and any family or emergency contact. > Data relating to the patient's admission, including targeted goals for constructive changes to be attained during the housing episode. > Copies of all medical prescriptions issued by any physician, including orders, if any, for medications to be taken and/or diets to be followed. " Contractor shall employ sufficient staff to carry out the policies, responsibilities, and programs of the facility. There must be a minimum of one full time staff person on duty twenty four (24) hours a day, seven (7) days a week. VA staff must have a working phone number in order to contact contractor staff on site twenty four (24) hours a day and must be notified within one (1) hour if this number has changed or is not working. There must be a back-up number at all times. " The VA reserves the right to make a pre-award on site inspection and evaluation of the contractor's facility, personnel, services, and furnishings as well as an annual evaluation. The VA will give the contractor a minimum of one (1) hour notice of said inspection. " VA shall be permitted twenty four (24) hour access to the facility for monitoring of Veterans and to respond to emergencies involving Veterans. Contractor shall be provided with the National Homeless Hotline Number, (1-877-424-3838) and the Veteran Crisis Hotline Number (1-800-273-8255 press 1 for Veteran). SERVICES Contractor shall furnish each Veteran authorized care under this contract with the following services: " Evening and weekend access by the Veterans to therapeutic and rehabilitation services determined to be needed by each individual as stated in their treatment plan which will be developed between the Veteran and their contractor and/or VA case manager. " Access to structured group activities including physical activities as appropriate. " Health and personal hygiene maintenance and education such as in-service education from local health departments and/or VA personnel. " Supportive services arranged by the VA case manager which may occur after the facility curfew. " Access to individual professional counseling, including counseling on self care skills, adaptive coping skills, and vocational rehabilitation counseling in collaboration with a VA program. (This may be in addition to VA counseling or instead of VA counseling depending on the need of the individual and what is written in his treatment plan which will be developed between the Veteran, the contractor, and the VA.) " Education and assistance in learning about responsible living skills with a goal of achieving a more adaptive level of personal functioning and documentation from the contractor on how this service is being delivered. ADDITIONAL GUIDELINES: " Fire, Safety: The Contract Facility warrants that all applicable fire laws (City, State, Federal) are being complied with and there are no recommendations of fire officials which have not been resolved. Fire drills will be conducted monthly with an evening Fire Drill every quarter with documentation of each, along with documentation of new patient fire and safety orientation. Contracted staff will have fire and safety training every two months with documentation. " Contractor will have posted disaster plan for tornado warnings and will not require Veterans to leave premises if there is an active tornado warning. Contractor will ensure safety of Veterans and have posted where Veterans should locate in the event of a tornado and any other weather related emergency and will ensure Veterans safety.