Nurse Triage Telephone Answering Service

Provide all personnel, labor, materials, equipment, and services for a NTHA service in accordance with the attached Performance Work Statement. The NTHA telephone-based service shall be accredited by the Utilization Review Accreditation Commission (URAC). The NTHA service will provide clinical assessment and appropriate level of care support services for the TRICARE Prime enrollees of Francis E. Warren AFB, WY. All calls to the NTHA service shall be answered using nationally recognized and physician approved clinical protocols and guidelines for symptom based calls. Information from the nurse triage service and health advice calls shall be entered into an individual patient document with information to show assessments, resolution, and/or further action needed from a Primary Care Manager. Call information shall be electronically faxed (secure transmission of protected health information) to the enrollee's point of contact daily. In summary services include: A telephone based nurse assessment, triage, and homecare advice; Call management and clear individual /aggregate reports activity; Triage callers to assist patients in taking responsibility for their personal healthcare management and to direct them to an appropriate level of care; telephone nurse triage services, processing, administration and management to include data collection and reporting. Wyoming is NOT a compact state. Please see attached Performance Work Statement for additional details.