Customer Service Monitoring Feasibility

Customer Service Monitoring Feasibility This SOURCES SOUGHT NOTICE is for small businesses only. The purpose of this sources sought notice is to determine the interest and feasibility of small business set-asides. This synopsis is for information and planning purposes and is not to be construed as a commitment by the U.S. Government, nor will the U.S. Government pay for information solicited. The information from this notice will help the United States Department of Agriculture's (USDA) Food and Nutrition Service (FNS) plan their acquisition strategy or plan. FNS is seeking a contractor to conduct a proof of concept to determine the feasibility of using social media to monitor and identify customer service or access issues affecting participants and applicants for the Supplemental Nutrition Assistance Program (SNAP). This effort is intended to complement existing processes FNS and its State partners use to monitor the effectiveness of program administration. The objective is to identify potential customer service issues more quickly in order to minimize any adverse impact to SNAP applicants and recipients.