GLOBAL AIR TRANSPORTATION EXECUTION SYSTEM (GATES)

The purpose of the contract is to provide GATES‐Surface/Water support as required by the functional management office for the SDDC portion of GATES. The requirement is to provide support for SDDC G35, system functional training, testing, and support to include, but not limited to; responding to functional questions/assistance related to GATES‐Surface/Water, performing actions to facilitate the resolution of Customer issues (CONUS/OCONUS), at a Tier III level, to include, providing instructions/clarification to the customer to perform problem resolution at their location. This requirement includes site visits to shipper locations (worldwide), FT Lee, VA., Transportation School, active duty and reserve units for training assistance, in person or virtual training for GATES users worldwide, G3 systems functional manager with system customer testing and acceptance of releases, and briefing of GATES‐Surface/Water GATES and related transportation information. GATES is fielded worldwide in support of military operations, reserve training and readiness for an estimated 1,500‐account/user base.