Sources Sought Notice Sources Sought Notice Page 3 of 6 Sources Sought Notice *= Required Field Sources Sought Notice Page 1 of 6 DESCRIPTION Sources Sought Notice Sources Sought Notice Page 6 of 6 Sources Sought Notice *= Required Field Sources Sought Notice Page 1 of 6 Page 1 of This is not a solicitation announcement.  This is a sources sought synopsis for market research purposes ONLY. The purpose of this synopsis is to gain knowledge of potential qualified vendors that can provide the Shuttle Transportation Service relative to NAICS 485999( All Other Transit and Ground Passenger Transportation) sources (size standard of $19.0 Million). Responses to this synopsis will be used by the Government to make appropriate acquisition decisions. After review of the responses to this source sought synopsis, a solicitation announcement may be published in the FedBizOpps or GSA eBuy websites. Responses to this sources sought synopsis are not considered adequate responses to the solicitation announcement. All interested offerors will have to respond to the solicitation announcement in addition to responding to this source sought announcement.  The Department of Veterans Affairs, Network 07 Contract Office, is seeking sources to provide: Shuttle Transportation Service for the Ralph H. Johnson-Charleston VA Medical Center If you are interested and can provide the required supplies, please provide the requested information as indicated below. All RFI s must provide the following information in this format: 1. Company Name: Address: Phone Number: 2. Point of Contact: Email: Phone Number: 3. Company Unique Entity ID (Found at SAM.GOV) 4. Company Business Size (Large, SDVOSB, Small etc.) 5. Estimated Delivery Date. All RFI s must provide the answers to the following questions: (1) Is your company considered small under the NAICS code identified under this RFI? (7) Please provide general pricing for your /solutions for market research purposes. (8) Please submit your capabilities regarding the Performance Work Statement to establish capabilities for planning purposes. Responses to this notice shall be submitted via email to:
[email protected] Telephone responses will not be accepted. Responses must be received no later than 05/02/2023 at 10:00 AM EST. If a solicitation is issued it shall be announced later, and all interested parties must respond to that solicitation announcement separately from the responses to this request for information. Responses to this notice are not a request to be added to a prospective bidders list or to receive a copy of the solicitation. STATEMENT OF WORK GENERAL OBJECTIVES AND REQUIREMENTS 1. Title of Project: Shuttle Transportation Service for the Ralph H Johnson VA Medical Center in Charleston, SC. 2. Purpose of the Project: The purpose of this contract is to provide Shuttle Transportation Services for patients and employees of the Ralph H. Johnson VA Medical Center (RHJVAMC) between the two locations below. All transportation will start and/or end at these locations. Location Address Distance Apart Corner lot Albemarle Road and Folly Road 41 Folly Road Charleston, SC 29407 Approximately 1.3 miles Ralph H Johnson VA Medical Center 109 Bee Street Charleston, SC 29401 Approximately 1.3 miles 3. Background: Employees of the RHJVAMC have access to an employee only parking lot behind the Medical Center. The RHJVAMC is leasing a parking lot for its employees approximately 1 mile away and will need to provide transportation between the Medical Center and the parking lot for the hours of 4:30am am to 11 pm, Monday through Friday (excluding Federal Holidays). Employees working outside these hours will still be able to park at the Medical Center and will not require transportation. 4. Scope and Methodology: The contractor shall provide all resources necessary to accomplish the deliverables described in this statement of work (SOW), except as may otherwise be specified. The Contractor shall provide all air-conditioned shuttle vehicles capable of carrying, personnel, equipment, and supplies. The Contractor will provide reports to the Contracting Officer s Representative (COR) as set forth under and in accordance with all terms, conditions, clauses and provisions in the solicitation. Contractor shall provide enough vehicles to handle peak usage times and shall have at least two shuttle vehicle available and operational at all times. Peak Times: Operate on a 5-minute schedule during peak times (5:45am-8:30am and 2:30pm-5:30pm) between VA Medical Center at 109 Bee Street, Charleston, SC 29401 and the parking lot located at 41 Folly Road, Charleston, SC 29407. Mid-Peak Times: Operate on a 10-minute schedule during mid-peak times (5:30-8:30pm) between VA Medical Center at 109 Bee Street, Charleston, SC 29401 and the parking lot located at 41 Folly Road, Charleston, SC 29407. Non-Peak Times: Operate on a 15-minute schedule during non- peak times (4:30am-5:45 am, 8:30am-2:30pm and 8:30pm-11:00pm), between VA Medical Center at 109 Bee Street, Charleston, SC 29401 and the parking lot located at 41 Folly Road, Charleston, SC 29407. 4.1 Period of Performance: The contract will be awarded for one (1) base year and four (4) option years at the Government s discretion. 4.2. NUMBER OF PASSENGERS: The number of passengers riding the shuttles throughout the day will vary. The highest concentrations will occur during these times: 1. Approximately 1600 passengers between 5:45 am - 8:30 am with no more than a 5-minute wait. 2. Approximately 1600 passengers between 2:30 pm - 5:30 pm with no more than a 5-minute wait. 4.3 RESPONSE TIME: 1. Contractor is required to provide shuttle services every (5) minutes between pick-up points during previously stated peak times, every 10 minutes during previously stated mid-peak times and every 15 minutes during previously stated non-peak times. If the contractor fails to provide transportation within the above prescribed time period, the VA reserves the right to obtain the services from another source and shall charge the Contractor with any resulting excess costs. The VA will be the sole judge in determining when to request services from another source. 2. The Contractor is required to provide shuttle services at the designated time period referenced above. If the Service Provider is aware of any delay in meeting a scheduled pick-up time, the COR shall be notified of the delay the reason for the delay and the estimated time of arrival. 3. Contractor will provide written documentation with explanation when contract services are unavailable with signature of responsible parties. VA will issue Bill of Collections for any costs obtained from another source. Failure to pay as charged within timeframes specified in the Bill of Collections may result in deduction of costs from the next month s invoice. The VA will be the sole judge, in determining when to request service from another source. When all contract shuttles are in use and the VA requires additional vehicles, the Contractor will be contacted first and has the option to provide additional shuttle vehicles at the contract price. Appropriate transportation to meet demand will be dispatched within one-half hour from the scheduled pick-up time arranged by the VA Medical Center Charleston. In the event that an employee is not picked up as described in this solicitation, the VA Medical Center Charleston will be allowed a late credit equal to the rate charged by Contractor in A.10-4. 4.4 WAITING TIME: 1. Contractor shall be on time for its scheduled pick-ups. VA employees shall be picked up every 5 to 15 minutes (depending on time of day) between 41 Folly Road Charleston, SC 29407 and 109 Bee Street Charleston, SC 29401. 2. In no instance is an employee to wait beyond (15) minutes after scheduled pick-up time. 4.5 REQUESTS FOR SERVICE: The Contractor shall pick-up and drop-off the employees between 41 Folly Road Charleston, SC 29407 and 109 Bee Street Charleston, SC 29401. If shuttle transportation services are not operating within a reasonable time frame (defined herein as every 15 minutes maximum), the VA Medical Center reserves the right to obtain the service from another source (charging the contractor with any excess cost (including administrative cost) which may result there from), or charge the Contractor wait time in accordance with section. 4.3. The COR shall be the sole judge in determining when to request service from another source. Contractor is required to have available for transports, a minimum of two (2) operational shuttle at all times. There may be instances where the Contractor will be required to furnish more shuttles. Requests or changes will only be made by the Contracting Officer or COR with the contracting Officer s consent. Under no circumstances shall there by any deviation of any other party. In addition, Contractor shall not make any deviations in the route or time and beyond safety is not responsible for providing direction to the staff during transport to specified locations. No additional pickups outside of designated areas will be permitted. Contractor shall immediately notify the COR of any conditions that occur, which are not reasonable and/or controllable by the Contractor (i.e. inclement weather, road hazards, etc.) and could result in a delay of shuttle or bus service. The COR shall make a determination as to whether such delays in service are excusable. Drivers will display professional manners at all times. Rude or obscene behavior or language will not be accepted. 4.6 DRIVER S CONDUCT: The following acts are not permissible by drivers that provide services under this contract or while on VA Premises: 1. Use of intoxicating alcohol or alcoholic beverages, narcotics or controlled substances of any kind (excluding doctor s prescriptions which do not impair driver s driving ability) while on duty or reporting for duty while under the influence of alcohol or alcoholic beverages, narcotics or controlled substance of any kind (excluding doctors prescriptions which do not impair driver s driving ability.) Any drivers conduct or behavior as described in VA Regulation 1.218(b) Department of Veterans Affairs Schedule of Offenses will not be accepted. 2. Gambling in any form. 3. Smoking and other uses of tobacco while on duty. VA Employees and or Contractor staff are prohibited from smoking on shuttles. 4. Carrying of pistols, firearms or concealed weapons. 5. Resorting to physical violence to settle a dispute with a VAMC employee or patient in general public while on duty. 6. Spitting in prohibited places or any other unsanitary, offensive or insensitive practices or behavior. 7. Use of loud, indecent or profane language and/or making threatening or obscene gestures toward customers or other employees. 8. Stopping for personal business, including excessive use of restroom facilities, while shuttle is occupied by a passenger. The driver shall not leave the shuttle with the key in the ignition at any time. 9. Engaging customers in a verbal confrontation in an attempt to settle a disagreement. Should a disagreement arise, the driver is to contact his dispatcher/supervisor via the radio system. 10. Soliciting or accepting tips from customers, companions or others at any time. 11. Contractor shall ensure that the shuttle is smoke free when transporting employees or patients. 12. Driver is prohibited from texting while driving. 13. All driver records will be checked periodically (quarterly, bimonthly, etc.) to ensure they have not accumulated additional points, after the onset of the contract. 4.7 COMMUNICATION SYSTEM: The Contractor s Communication System shall consist of: 1. Telephone System 2. The Contractor must have telephone coverage to accept calls from Charleston VA Medical Center during the hours of 6:00 AM to 11:00 PM. 3. The Contractor shall ensure the availability of mobile radio and/or cellular telephone communication with all shuttles providing transportation service at all times. 4.8 SPECIAL REQUIREMENTS: 1. When conditions, neither foreseeable and/or controllable by the Contractor occur, such as but not limited to severe storms, flooding, hazardous road and travel conditions, time and distance requirements shall be considered secondary to safety precautions. Delays or exceptions to the required quality of services will be reported to the COR. The COR will make a determination as to whether such delays in service will be excused. 2. Contractor will immediately report all medical incidents and accidents, including those where there is no apparent injury to shuttle riders. A written report from the driver documenting the facts of the incident/accident must be provided to the VA Medical Center within 24 hours of the occurrence. The written report will include the names, addresses, and telephone numbers of any witnesses as well as any applicable Police Reports. Any accident involving major damage, serious personal injury or loss of life shall be reported to the COR immediately. Records shall be kept for three (3) years for each accident a shuttle is involved in, including the repair work required to return the shuttle to service. 3. At the end of each drop off at the medical center, the driver will inspect the vehicle for any leftover materials and turn them in immediately to lost and found (Voluntary Service) unless it s contraband which is turned over to the VA Police Office. 4.9 SERVICE DISRUPTION: The Contractor shall report to the COR all shuttle breakdowns or other problems, which may cause service disruptions immediately. When a breakdown occurs, it is the responsibility of the Contractor to provide back-up shuttles to minimize any delay or inconvenience to the customer(s). Contractor shall provide backup vehicles to minimize any delay in transporting the employees or patients. 4.10 PROVISION OF SERVICES: 1. The Contractor shall maintain a 95% on-time performance standard daily. Trips will be considered on-time if they arrive at the destination on or before the scheduled arrival time. 2. Drivers shall wear appropriate attire with a picture identification badge that clearly identifies the company they work for and the contract employee s name. 3. Drivers will be required to conduct health screenings of each passenger prior to loading the shuttle bus at the 41 Folly Road leased parking lot. Health screenings will include taking each passenger s temperature with a forehead (temporal) scanner, asking each passenger a series of health symptom questions, and providing a wristband to those passengers passing the health screening prior to entering the shuttle bus. The VA will provide the drivers with the tools, PPE (personal protective equipment), wristbands, and training required. 4. Drivers will be required to assist employees or patients on or off the shuttle/bus as necessary. 5. Driver shall ensure that employees or patients are seated prior to transportation beginning from a location. 6. Contractor shall immediately notify the COR of any vehicle breakdowns or other problems that can result in service disruption. 7. Contractor s performance shall be in conformance with the contract and all applicable Federal, state, and local laws to include Department of Transportation, 49 CFR, Parts 27, 37, 38, 571 and VA Standards. All regulations of the State Public Service Commission (PSC) (of where the Contractor s facility is located) governing the control, operation of and licensing of the transportation contractor are incorporated herein by reference. All records submitted to and/or compiled by the Contractor regarding vehicle inspections, safety, maintenance records, and manifests, etc. may be reviewed prior to awarding a contract and periodically throughout the life of the contract. 8. All drivers must successfully complete a background investigation. 4.11 DRIVERS LIST: The Contractor shall provide the COR a list of all drivers, utilized for this contract by the fourth day of each month. The Contractor shall ensure that all drivers providing services under this contract will have less than five (5) current points on their driver s license, none of which were assessed for Reckless Driving. VA Medical Center Charleston reserves the right to order the removal from service under this contract, any driver who violates the provisions of this section. Contractor shall provide a copy of the state driver s license as supporting documentation. 4.12 CERTIFICATION OF INSURANCE COVERAGE: Before award of the contract, the Contractor shall furnish to the Contracting Officer a Certificate of Insurance (see FAR Clause 52.228-10) containing an endorsement to the effect that cancellation or any material change in the policies which adversely affect the interest of the Government, shall not be effective unless a thirty (30) day written notice of cancellation or change is furnished to the COR. The term will endeavor is not acceptable as issued by the Insurance Carrier. 4.13 CONTRACTOR EQUIPMENT AND VEHICLES: The Government reserves the right to inspect Contractor equipment and vehicles, or require documentation of compliance with contract specifications. Such an inspection if conducted does not constitute a warranty by the Government that the Contractor s vehicles and equipment are properly maintained. The Government reserves the right to restrict the Contractor s use of equipment and vehicles which are in need of repair, unclean, unsafe, damaged on the interior or exterior body, and are not in compliance with contract specifications. The restriction of such equipment and vehicles shall not relieve the Contractor from providing all required services as defined herein. The Contractor shall transport beneficiaries in vehicles (for the required purpose) that meet the specifications identified herein. Vehicles and equipment used in performance of this contract shall be as follows: 1. All vehicles shall meet current applicable Federal, State and local specifications and regulations including, but not limited to, licensing, registration, insurance coverage and safety standards. Licensing by the State of South Carolina is required. Vehicles shall also meet any city or county requirements as mandated by these agencies. 2. Vehicles shall be clean and in good repair at all times during the performance of this contract. 3. Vehicles shall undergo continual preventive maintenance as per manufacturer s recommendation. 4. All vehicles shall be equipped with a cellular phone that will be operational at all times during contract performance. Vehicles shall meet or exceed all applicable Federal, State and local regulations in regard to chauffeuring paying clients. This shall include all Department of Transportation requirements: The shuttle vehicles and their equipment and supplies must be of the quality, model and condition to assure the high-quality transportation and shall meet the minimum standards for maintenance, equipment and staffing of all shuttles operated. Shuttles must have adequate straps and seat belts necessary to secure employees or patients. The Contractor shall maintain a record of preventive maintenance of all shuttles being used for service to the VA. Shuttles and maintenance records will be made available to the VA for quarterly inspections or whenever the COR feels such inspections are needed. 4.14 VEHICLE SPECIFICATION: All shuttle vehicles under the terms and conditions of this contract shall be licensed and meet the minimum vehicle requirements as mandated by the Department of Transportation in the State of which the vehicle is operated (SC). All shuttles shall have the following: 1. Contractor shall provide a list of all shuttles utilized on this contract to the COR. The list shall include shuttle vehicle identification numbers and insurance certificates prior to providing service. 2. Contractor shall submit vehicle list to the COR by the fourth day of every month. 3. The shuttle vehicles under the terms and conditions of this contract shall be licensed and meet the minimum vehicle requirements as mandated by the Department of Transportation in the State which the vehicle is based (SC). 4. Vehicles shall have a functioning speedometer which indicates speed in miles per hour (MPH) and a functioning odometer which indicates distance correctly in tenths of a mile. 5. Vehicles shall be equipped with operational heating and air conditioning systems. Contractor shall not operate a shuttle for beneficiary pick-up if the AC system is inoperable and the temperature is forecasted to exceed 70 degrees Fahrenheit. Shuttles shall not be used for transportation service until AC system or heating has been repaired. Shuttle vehicles shall not have grime, oil or other substances, cracks, breaks, dents, and damaged point that noticeably detracts from the overall appearance of the shuttle vehicle. 6. Shuttles shall have all body molding in place, or if removed, holes shall he filled and painted. 7. Shuttles shall have passenger compartments that are clean and empty. 8. Shuttles shall not have torn upholstery or floor coverings, damaged or broken seats, sharp objects or edges that are protruding, or insects and vermin. 9. Shuttles shall have windows and doors, which can be opened and closed in accordance with manufacturer standards. 10. Shuttles or buses shall meet all safety and mechanical standards established Federal, State and local statutes and regulations. 11. Shuttles shall have flares and reflective emergency cones or similar devices in the event of a breakdown. 12. Shuttles shall not have advertising displayed on them except for the company information (i.e., company logo, company license number etc.). 13. Shuttles or buses must have pull out or automatic steps that are attached to the vehicle. If not automatic the driver must pull out and replace before leaving at each drop off station. Each vehicle is required to have on hand a step-stool in case the automatic steps become inoperative. The driver must place these steps at each stop prior to pick up or discharge of passengers 4. 15 VEHICLE INSPECTIONS: 1. The COR shall inspect all vehicles that are to be utilized in the performance of this contract. These inspections shall be conducted: a. Prior to contract start. b. At the beginning of each contract period. c. Before each initial use of a vehicle that is added to the monthly list d. Quarterly throughout the life of the contract. e. Whenever the COR determines an inspection is warranted. 2. Contractor shall not use any vehicles for this contract that do not pass inspection. 3. COR shall contact the Contractor to coordinate the date, time, and location for inspections. 4.16 INSPECTION PRIOR TO AWARD: The right is reserved to thoroughly inspect and investigate the establishment, facilities business reputation and other qualifications of any offeror and to reject any offer, irrespective of price. VA Medical Center Charleston (COR) reserves the right to inspect all shuttle vehicles prior to award. If any equipment is added subsequent to contract award, it shall be inspected and approved by the Contracting Officer and/or Contracting Officer Representative before being placed in use under this contract. The Government reserves the right to inspect any shuttle used to provide transportation services under this contract and reject equipment, without advance notification which is found to be in a condition or equipped in a manner which does not comply with contractual provisions. Such suspensions will be effective at the time of arrival of such equipment, or at the time the Contracting Officer notifies the contractor that deficiencies have been reported. 4. 17 COMPLAINTS HANDLING: The COR will monitor the service provided. The Contractor shall cooperate with the COR in providing information and answering questions in a timely manner when requested. The Contractor shall refer complaints received directly from the customer(s) to the COR. All complaints received by the COR and forwarded to the Contractor shall be investigated promptly. After investigation and disposition, the Contractor shall respond to the COR within five (5) working days after receipt by the Contractor. B. TASKS AND ASSOCIATED DELIVERABLES 1. Description of tasks and associated deliverables 1.1 CHANGES TO CONTRACT: 1. The Contracting Officer is responsible for the administration of this contract. The Contracting Officer is the only individual authorized, to the extent indicated in this contract, to take action on behalf of the Government, which may result in changes in the contract terms, to include deviations from the statement of work, details, and performance schedules. 2. Communications pertaining to contractual matters shall be addressed to the Contracting Officer. No changes in or deviation from the scope of work shall be effected without a written modification to the contract executed by the Contracting Officer. No oral statements by either party will in any manner modify or otherwise affect the terms and conditions associated with this contract. 3. The Contracting Officer does, however, reserve the right to designate one or more representatives to act in a capacity of furnishing technical guidance and advice, or generally monitor contract performance performed under this agreement. A copy of the Contracting Officer Representative (COR) designation shall be furnished to the Service Provider. 1.2 QUALITY CONTROL PROGRAM: Contractor shall establish and maintain a complete Quality Control Program (QCP) to assure that the requirements of this contract are provided as specified. Contractor shall identify his management concept for ensuring compliance with all contract requirements. Contractor shall furnish 2 copies of the Quality Control Plan with their proposal. The Contractor s QCP shall include at a minimum the following: 1. An inspection plan outlining all services defined in this contract. The inspection plan must specify the areas to be inspected on both a scheduled and unscheduled basis, how often inspections will be accomplished, and the title of the individual(s) who will perform inspections. 2. The QCP shall include the methods for identifying and preventing deficiencies in the quality of services being performed before the level of performance becomes unacceptable. 3. The QCP shall have on-site records of all inspections conducted by the Contractor and corrective action taken. 4. The QCP shall have on-site records of all vehicle maintenance and repairs performed on vehicles used in the performance of this contract. 1.3 MISCELLANEOUS: The Department of Veterans Affairs (VA) will not be responsible for providing items that normally would be used or required for the safety, or necessity of the employee or patients being transported. 1. At no time will the Contractor leave shuttles on VA premises unless a pick-up or delivery is in process. 2. Contractor employees shall conduct themselves in a businesslike manner at all times while on VA premises. 3. In case of a disaster, natural or manmade, Contractor will be required to utilize all its resources to assist in the emergency transport of employees or patients either to or from their vehicles to the VA Medical Center 1.4 PAYMENT: Payment will be made monthly in arrears 30 days after receipt of the proper invoice. 1.5 SERVICES: The contractor agrees to provide all services specified in this contract for any person determined eligible by the VA regardless of race, creed, color or national origin of the person for whom such services are requested. In addition, the Contractor warrants that subcontracting will not be resorted to as a means of circumventing this provision. 1.6 COMPLAINTS AGAINST DRIVERS: Complaints against driver behavior or professionalism will be submitted to VA Medical Center Charleston (COR) and may result in VA Medical Center Charleston requiring Contractor to remove offending driver(s) from service. Drivers who accumulate five (5) unrelated, substantiated complaints in a 12-month period shall be prohibited from providing any further services under this contract. 1.7. CONTRACTING OFFICERS REPRESENTATIVE (COR): The designated COR for this contract will be disclosed to the awardee of the anticipated contract. His/her duties will include monitoring the performance of this contract, and he/she will also be authorized to request and accept or reject services performed as to quality and condition. A copy of this designation will be furnished to the Contractor. The COR will be the primary contact for the Contractor at the VA. Upon award, Contractor will provide a primary point of contact to COR and Contracting Officer for the COR to coordinate the daily operational issues. Contractor and COR will periodically make site visits to each other s area of operation in order to gain and maintain a familiarity with each other s internal operations. 1.8. EMPLOYEE WELFARE: The Government expects the successful offeror to exercise extreme caution and care when transporting employees. Any abuse of an employee will be grounds for default action or termination of contract. The VA reserves the right to bar any driver from transporting VA employees should he/she violate any terms of this contract. 1.9 UNACCEPTABLE PERFORMANCE: When Contractor performance does not meet the specifications and requirements of this contract, the COR or designee will submit written documentation to the Contracting Officer explaining how performance is considered to be unacceptable. This information should be provided to the Contracting Officer within three (3) business days after each occurrence. The Contractor shall indemnify the Government when services are not performed within the time frame required under this contract and the Contracting Officer determines that the failure to perform was within the Contractor s control and arose from the Contractor s fault or negligence. The Government s acceptance of services not performed within the time frame required under this contract does not substitute a change in delivery requirements, nor does it relieve the contractor from any liabilities contained in this contract. 1.10 CONTRACTOR QUALIFICATIONS: 1. Offers will be considered only from Offerors who are financially responsible, and have the necessary equipment and personnel to furnish service in the volume required for all services under this contract. Successful Offerors shall meet all requirements of federal, state and/or city codes regarding operations of this type of service. 2. Prior to contract performance, Contractor shall submit to the COR the following: (a) List of all vehicles and identification number(s) (new vehicles must he reported before using) (Required at the pre-work conference). (b) Vehicle type and model. (c) Proof of insurance. (d) Inspection report of all vehicles (e) All required business licenses. (f) Copy of individual valid operator or chauffeur license for drivers. (Required at the pre-work conference) (g) A recent (within sixty days) copy of each driver s state driving record obtained from the SC State Department of Motor Vehicles. (Required at the pre-work conference) (h) A personnel roster identifying all Contractor personnel who will be performing contract services. In this document, the Contractor shall identify the name, position title, and work assignment area of each employee. (Required at the pre-work conference) Thereafter, all changes shall be submitted within two (2) business days after changes occur. (i) Provide evidence of required training, certifications, licensing and any other qualifications for any personnel performing contract services. (Required at the pre-work conference) 1.11 CONTRACTOR PERSONNEL QUALIFICATIONS: a. All Contractor personnel performing services under this contract shall meet the qualifications specified in this contract as well as any qualifications required by Federal, State, County and local Government entities from the place in which they operate. Contractor personnel shall meet these qualifications at all times while performing contract services. (1) During the contract period of performance, if the Contractor proposes to add on personnel to perform contract services, the Contractor shall submit the required evidence of training, certifications, licensing, and any other qualifications to the Contracting Officer. The Contractor shall not use such add-on personnel to perform contract services until qualifications are reviewed and approved by the COR or Contracting Officer. The Contractor shall not utilize personnel to perform contract services who do not meet the required qualifications for the services they perform. (2) After Contractor s personnel, have successfully completed training, the Contractor shall submit evidence of completion to the COR. b. Contractor is responsible for ensuring that all drivers providing service under this contract have a valid driver s or chauffeur s license as required by the state of S.C. The Contractor shall maintain a record of each employee as to the character, current driving records and physical capabilities of performing the duties of a shuttle driver. This record will be made available for inspection upon request by the Contracting Officer or the Contracting Officer s Representative (COR). 1.12 PERFORMANCE STANDARDS: d. The Contractor will meet or exceed all regulatory agency requirements including employee confidentiality and safety standards. R Required Service Task K Performance Standard Acceptable Quality Levels Methods of Surveillance Incentive (Positive or Negative) Impact on Contractor payments Safely transport passengers in a timely manner per the Statement of Work Drivers conduct themselves in a professional manner in performance of their duties Vehicles will be provided for transportation at no less than 5 minute pick up intervals during Peak Times. Drivers must provide professional and courteous service to all authorized riders 95% rate of being on time. No more than 5 minor complaints or one Major complaint involving a passenger per month Monitored by COR and complaints from riders COR monitoring and substantiated rider complaints Drivers may be recognized by the Ralph H. Johnson VA Medical Center for consistently providing professional, safe, and timely service. (Tasks) 2. Reporting Requirements 2.1. REPORTING (PICK-UP. DELIVERY, DEPARTURE): 1. All drivers will be required to report to the COR any time a pick-up, delivery, or departure is delayed. 2. All records submitted to and/or complied by the Contractor regarding vehicle inspections, safety, maintenance records, or other reports may be reviewed prior to contract award and shall be made available for the COR and the CO periodically throughout the term of the contract. 3. Drivers will maintain a daily log of all stops to include the following information: a. Location b. Time of departure and arrival at the next stop. c. Number of passengers picked up. d. Number of passengers, if any, which were not able to be picked up due to vehicle capacity. 4. Logs are to be submitted to the COR on a daily basis during the first 60 days of the contract and weekly thereafter. 3. Security The A & A requirements do not apply, and a Security Accreditation Package is not required.