J065--Truebeam Service Agreement (Varian) | Base+1OY

Changed due date. Questions: What is the current engineer to machine assignment ratio for the primary hardware engineer supporting this location (e.g., 1:4, 1:7, etc.)? We are not completely sure what is being asked here. We have one tech supporting the one Varian machine. On the previous contract, we have no insight to the vendor s engineering staffing ratios for support. What is the current on-site response time guarantee? 2 hours for emergencies. On the previous contract, we defaulted to the OEM standard which was 24 hours as the latest response time. The vendor utilized a tiered severity system, which corresponded to the number of hours for a response. What are the specific training modules being offered by Varian where the 30% discount is applicable? All Varian classroom trainings or training credits published in the Varian sales catalog and in any Varian training facility worldwide. What is the current inventory of on-site spares and how does it align with the quantity provided at the point of sale? There are no spares. This is a service with critical need that if the up-time is not met, patients will have to repeat treatment plans that would have direct impact against the cancer treatment they re receiving. Point of sale must refer to a commercial standard and we do not deal with this. The inventory was listed in the RFQ with the single equipment item we have. What is the current cadence and delivery format (e.g., in person, Zoom, etc.) of service performance reviews? We are assuming you are referring to performance reports following a PM or repair. In that case, one is issued for every time the vendor comes out to perform service. Typically the technician or engineer will provide verbal as to what is accomplished that day to our staff and is followed up by a written report. In addition to the PMs, our last years tally was 33 work orders. Is there currently a local parts infrastructure outside of on-site spares and engineer stock? None exist to our knowledge. We offer training services at a level that meets or exceeds training provided by the OEM. Training is conducted at a facility which includes a 2020 Varian TrueBeam in a live beam vault, a Novalis Tx (i.e., Trilogy with an HD MLC) in a test / training bay, and an Elekta Synergy with Agility in a test / training bay. The program aligns with Regulatory guidance around an FSE's competency framework (only available in the industry, OEM included). Software and/or applications training is separate and is normally provided with an associated maintenance contract for the Aria/Eclipse systems. Is this level of training support acceptable, or does the VA have a specific requirement for training to be provided through Varian? A separate facility indicates needed travel for VA personnel. The training referenced above pertains to the entire Varian catalog and with respect to this machine, training would be in accordance with OEM standards and delivered onsite or via electronic means.