Description
BAY PINES VA REGIONAL OFFICE Bay Pines Blvd, Bay Pines FL, 33744 Scope Of Work (SOW) Electronic Security Surveillance System (ES3) Physical components upgrade 08/29/2023 Introduction In accordance with VA Directive 0730 (12 December 2012) the Bay Pines Veterans Administration Regional Office is responsible for protecting the lives and property within VA s jurisdiction to which includes the safety and security of its employees and visitors as well as the security and access of the facility, equipment, supplies, and personal service records within the Bay Pines Regional Office. Bay Pines Regional Office is therefore requesting an upgrade to its existing Personnel Access Control System (PACS), Security camera monitoring and recording system, Duress and Alarm system. Background Homeland Security Presidential Directive 12 (HSPD-12) requires federal agencies to issue secure and reliable identification to all employees and contractors. Federal Information Processing Standards (FIPS) Publication 201-1 Personal Identity Verification (PIV) of Federal Employees and Contractors, issued by the National Institute of Standards and Technology (NIST), establishes the technical specifications for the smart cards that respond to this requirement. HSPD-12 requires Federal agencies to provide a common identity (ID) credential system for all federal employees and contractors. PIV badges are electronically verifiable and protected by digital certificates, biometric data, and a Personal Identification Number (PIN) code. These credentials are issued, tracked, and revoked from a central management system and require applicant background checks. On February 3, 2011, the Office of Management and Budget (OMB) released Memorandum 11- 11, Continued Identification of HSPD 12 that requires all federal agency systems be enabled to use PIV credentials in accordance with NIST guidelines. OMB directs agencies to use PIV badges in daily operations and integrate centrally managed PIV badge systems with Physical Access Control Systems (PACS). PACS readers must, at a minimum, extract unique token identifier information from the PIV badge and, by FY 2022, existing federal physical and logical access control systems must be upgraded to use PIV credentials. In accordance with VA Directive 0730 (12 December 2012) the Bay Pines Veterans Administration Regional Office (VARO) is responsible for protecting the lives and property within VA s jurisdiction which includes the safety and security of its employees and visitors as well as the security and access to the facility, equipment, supplies, and personal service records within the Bay Pines VA Regional Office. Bay Pines VARO therefore has a requirement for a Physical Access Control System. The PACS will encompass an electronic employee identification system that will assign identity, monitor, and grant or restrict access to all offices and parking throughout the VARO facility by use of a PIV badge that will open approved exterior, interior, elevator, and stairwell doors. Graphical User Interface software system will integrate the currently installed HID Readers, intrusion detection sensors, surveillance security cameras, physical duress buttons, servers, and current and archived data sets. Objective The objective of this Statement of Work is to specify the deliverables the contractor is required to accomplish to Upgrade the iStar Panels, intrusion detection sensors, HID Card Readers, badge reader operated automatic doors, physical duress buttons / locations and surveillance cameras at the Bay Pines VARO to bring the Bay Pines VARO into compliance with the guidelines and regulations annotated above. The Contractor will identify all equipment that is not functioning or out of its expected life cycle of the existing system in a detailed report. The contractor will remove all outmoded, unsupported, or obsolete equipment. The contractor will install and configure all replacement equipment to include HID card readers, physical duress buttons, surveillance security cameras, motion sensors, door access controls and iStar Panels with the current industry standard. Contractor will emplace Security Cameras and badge readers in newly identified areas of concern. The contractor will provide a detailed inventory of all hardware, its location both physically and digitally, validate its functionality and determine expected life cycle and preventative maintenance schedule. The Bay Pines VARO s CCURE 9000 and Avigilon systems are physically connected to a Stand-Alone Network apart from the VBA internal network and is an integral system for day-to-day operations. Scope Contractor will be responsible for providing all tools, supplies, equipment, transportation, licensing, and labor to identify, remove, upgrade, install, configure, and test new iStar control boxes, panels, electronic door locking systems, parking gate readers, electronic PIV recognition devices (wall mounts outside office spaces). In addition, the contractor will remove, replace with new, and configure any nonfunctioning or out of lifecycle security cameras. Additionally, the contractor will install and configure one avigilon intercom camera at each of the three exterior parking gates to allow facial identification and two-way communication between the VA Police and vehicle operators. The contractor will install and configure HID badge readers and avigilon cameras with audio recording capability at the entry control point within the main entry of the Regional Office. With any associated configurations within CCURE and Avigilon, three additional security cameras in the emergency exit stairwell in building 47, and one camera at the Staff exit of building 46. Installation and configuration of an audio recording system will be installed at the initial entry security check point. The contractor will install LYNX Systems Wireless Duress Buttons, Wireless Access Points and configure existent duress alarms with a new VBA owned Virtual Server. The contractor will provide an additional monitoring station for both avigilon and CCure to be installed the Directors Office. Any additional equipment, licensing and configuration requirements will be the sole responsibility of the contractor. The Contractor shall provide all supervision, labor, administrative support, materials, tools, parts, supplies, equipment, software, hardware, and transportation necessary to fulfill all the requirements of this Statement of Work (SOW) effectively and efficiently. The installation will preserve the current monitoring stations at the Police Services desk, Support Services Division, and PIV office. All stations shall be configured with Windows 10 enterprise or equivalent. Installation and configuration to fully operational functionality will be completed within 120 days of the Notice to Proceed. Multiple cameras are mounted on the exterior of regional office and may require the use of a manlift. The contractor will include standard warranty service and service calls in accordance with the preventative maintenance schedule provided by the contractor for the ES3 including Camera, PACS, Intrusion, Duress system components, i.e., control panel, electronic door locks, cameras, and electronic PIV recognition devices (wall mounted card readers) etc., within the Regional Office for the standard 12 months in accordance with the manufacturer s warranty. Any equipment connected to the ES3 that fails during the Period of Performance that is not identified as out of lifecycle or is no longer covered by the manufactures warranty will be replaced by the vendor All Proposals must include Initial Work breakdown Structure Work breakdown Schedule to include projected product lead times Equipment list Must include compatibility documentation with CCURE 9000 v. 2.9 and Avigilon v. 6. The credentials of the project team which must include a full-time Software House Master Certified Technician Examples of relevant past performance of projects of similar size and scope completed within the last 3 years If Subcontractors are to be used examples of completed projects that were managed as the Primary of similar size or scope may be substituted. General Requirements This section describes the general requirements for this effort. The following sub- sections provide details of various considerations on this effort. Non-Personal Services The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contracting Officer (CO) immediately. Business Relations The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide, Work Breakdown Structure, Work Breakdown Schedule, corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel. Contractor will ensure daily/weekly standardized communication with the COR. Contract Administration and Management The following subsections specify requirements for contract, management, and personnel administration. Subcontract Management The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Contracting Officer (CO) or Contracting Officer Representative (COR). The Prime General Contractor, whom this contract is awarded to is responsible for coordinating all training and badging requirements of the Subcontractor to include subcontractor employees. Contractor will be responsible for procuring support from existent service providers or manufactures as required. Location and Hours of Work Accomplishment of the results contained in this SOW requires work at the Bay Pines VA Regional Office, 9500 Bay Pines Blvd, Bay Pines FL, 33744. Normal operation for the Regional Office is Monday through Friday except US Federal Holidays from 6am until 6pm. Weekend and overnight work is expected in all cases that work may interfere with RO daily operations or impact integral systems. All work that may interfere with normal operations will be identified in the Work Breakdown Schedule created by the contractor and provided to the COR before the proposed Date and Times that the work will be completed. Business and Professional Aesthetic Appearance The contractor shall be responsible for always maintaining the business professional appearance of the facility. Any area visible to the public or ordinarily visible to employees will be returned to a business professional appearance prior to the end of work each day. Requirements The following section specifies the deliverables for the contract. The contractor will conduct a full site survey and create documentation and drawings of existing hardware and capabilities within 10 days of the Notice to Proceed. The contractor will provide a written report of the results of the site survey within 15 days of the Notice to Proceed and it will include a Work Breakdown Structure (WBS), as well as the following information: Listing of readers, cameras, switches, patch panels, server, server software and system boards by location, type, and formfactor. This work will require VBA escort Planned date for start of work. Details of additional readers, cameras, sensors, iStar boxes/boards and all replacement or additional equipment or materials by location, type, and form factor and will include drawings and justification documentation for review by VA. Work Breakdown schedule for install and configuration of readers, server, server software and system boards change out. Listing of surveillance security cameras, camera software and NVR. Cameras covering entry points must be of a sufficient resolution to identify facial features. This report will be submitted electronically to the Contracting Officer (CO), Contracting Officer s Representative (COR) and will be maintained and updated quarterly by the contractor to include service tickets. This report will be updated by the contractor and verified by the COR prior to close out. Replacement of iStar panels will be IStar Ultra SE and will be accomplished off-hours and within 30 days of Notice to Proceed. Specific areas within the RO will require a VA escort during the duration of work being completed at any government facility. Migration of the LYNX duress system from the physical server located at the regional office; to a Virtual Server created and maintained by VBA. Contractor will need to provide VBA with a Software Service Agreement from LYNX. Contractor will need to provide VBA with a Software Service Agreement for CCURE 9000 Contractor will need to provide VBA with a Software Service Agreement for Avigilon Contractor will need to review and provide VBA with PC Client Profile status and configuration Installation and configuration of wireless access points with the LYNX duress system in 5 separate zones within the Regional Office. Wireless access points with the Lynx duress system at each of the out based stations with public contact: Jacksonville, Tallahassee, Sarasota, Orlando, and Fort Myers. COR must coordinate installation with onsite personnel) Contractor will configure communication between existent PACS CCURE 9000 duress buttons and the LYNX system to the effect that duress alarms on either system produce equivalent notification protocols. Functionality of all systems will be verified by the Contractor to the COR prior to resuming normal operations. All cameras must either track to motion and capture, or constant record. System must be able to simultaneously record max camera data without data loss System must retain video footage for 30 days and saved video indefinitely. Confirm data integrity and access of all monitoring stations on stand-alone network. Confirm connectivity to all hardware, cameras, physical duress buttons, gates, doors, elevators, and all other component devices. Reconfigure and update Internal and External key box, install key control boxes that interface with PACS. Contractor will install SAM -96 positions Less Core SAM 96 or similar with equivalent salient characteristics. Configure all events, triggers, and times from all motion sensor secured areas and confirm automated notification protocols for each. Configure diagnostic reports and design a schedule for periodic maintenance checks. During this projects period of performance contractor will provide Priority support services 4 business hour service technician response to requests made either telephonically or by email. The contractor shall ensure and demonstrate all current capabilities and functionalities are improved or maintained without exception. Contractor will conduct a final preventative maintenance check and produce a diagnostic report with corrective actions. This report will provide VA with proof of simultaneous recording and motion tracking. The contractor will provide a current device and equipment inventory and a sufficient spare inventory for standard repair requirements to keep the system continuously operating without significant interruption. 2 cameras, 2 Duress buttons, 1 IStar Ultra SE, 1 HID badge readers The contractor will provide the VA with a preventative maintenance plan that includes primary and alternate vendors for equipment and changes in both inventory as well as supply chain delays and interruptions in parts availability. Special Requirements This section describes the special requirements for this effort. The following sub- sections provide details of various considerations on this effort. Security and Safety SECURITY - The Contractor is required to enter and exit through the front entrance. Entering or exiting the building through any other door will require VARO approval and an escort will be required. Upon entering the building, the contractor and/or contractor employees will be required to show proof of identity (must have a valid photo ID) as well as pass through a security screening. Contractor will maintain positive control over and provide a daily report via email the names and roles of every employee and/or subcontractor onsite to the COR. Any area that is not public access will require an escort. SAFETY - The Contractor shall comply with all applicable Federal, State and local legal requirements regarding workers health and safety. The requirements include but are not limited to, those found in Federal and State Occupational Safety and Health Act (OSHA) statutes and regulations, such as applicable provisions of Title 29, Code of Federal Regulations (CFR) Parts 1910 and 1926. Contractor is solely responsible for determining the legal requirements that apply to activities and shall ensure safe and healthful working conditions for its employees. Contractor will maintain or have ready access to any applicable Safety Data Sheets (SDS). Contractor shall comply with all applicable codes, laws, rules, regulations, and safety requirements. Erect safety barriers, signs, flagging, and devices as appropriate to warn and protect the workmen and the public. Protect the existing site and other property. Remove all demolished materials, debris, waste and scraps. The waste materials will be disposed of in accordance with Federal, State, and Local environmental guidelines and standards. No construction materials to include packaging materials will be left on site. Government Furnished Materials The government will provide access to the CCURE 9000 PACS, Avigilon camera system, Lynx Duress system to all contracted employees once Non- Disclosure Agreement is in place. The government shall provide at no cost parking space and access to the VARO loading docks as necessary. Quality This section describes the Quality Control Components for this effort. The following sections and sub-sections provide details of various considerations on this effort. Quality Control The Contractor shall develop a Task/Delivery Order Quality Control Program (QCP) and maintain an effective quality control program to ensure services are performed in accordance with the contract and this SOW. The Contractor shall develop and implement procedures to identify, prevent, and ensure non- recurrence of defective services. The Contractors QCP is the means by which he assures himself that his work complies with the requirement of the contract. The finalized QCP will be accepted by the Government within 10 days of award of the Task/Delivery Order and precede the Notice to Proceed. The Contracting Officer may notify the Contractor of required modifications to the plan during the period of performance. The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the Contracting Officer. Any modifications to the program during the period of performance shall be provided to the Contracting Officer for review no later than 10 working days prior to effective date of the change. The QCP shall be subject to the Governments review and approval. The Government may find the QCP "unacceptable" whenever the Contractors procedures do not accomplish quality control objective(s). The Contractor shall revise the QCP within 10 working days from receipt of notice that QCP is found "unacceptable."