ServiceNow Professional Services IDIQ

The Government has issued Amendment 3 to extend Phase I due date to June 2, 2022 at 2 PM ET; provide update to Question and Answer attached to Amendment 3, and update Attachment D. The Government has issued Amendment 2 to extend Phase I due date to June 1, 2022, provide answers to vendors' question, and add Justification for Other than Full and Open Competition, update Attachments A, B, C, and D. The Government has issued Amendment 1 to notify vendors that we are no longer accepting questions regarding this solicitation effective immediately. Please see attached Amendment 1. This is a combined synopsis/solicitation for commercial items prepared in accordance with the Federal Acquisition Regulation (FAR) format in Subpart 12 and Subpart 15, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested and a written solicitation will not be issued. This synopsis is to notify contractors that the government intends to issue an Indefinite Delivery/Indefinite Quantity (IDIQ) contracting. This requirement is being solicited as a competitive 8(a) set-aside; only those companies certified by the U.S. Small Business Administration as an 8(a) business that have not graduated from the program by this IDIQ award date (estimated on 07/15/2022) are eligible for award. The associated North American Industry Classification System (NAICS) Code is 541519, Information Technology Value Added Reseller; Small Business Size Standard is 150 employees. The solicitation documented and incorporated provisions and clauses in effect through the Federal Acquisition Circular (FAC) FAC 2020-07, Effective 02 July 2020. It is the contractor's responsibility to be familiar with the applicable clauses and provisions. The provisions and clauses may be accessed in full text at www.acquisition.gov/far. The professional services being requested through this IDIQ shall encompass a full range of architectural, system integrative, engineering, technical, training, and program support services necessary to develop new capabilities, maintain current offerings, and enhance existing and to-be-determined ServiceNow services. More specifically, this IDIQ implements more of ServiceNow’s ITIL-compliant services for Mobile Applications, Property Management, Self-Service offerings for software download and identity verification, development of a Virtual Agent to assist with finding answers in a knowledgebase, Live Agent chat and a Walkup Experience for users, and to assist with automation of Infrastructure Provisioning. A Measurements and Metrics capability also needs to be implemented to support a new Value System, along with Release Management, Deployment Management, Service Development Management, Service Financial Management, Demand Management, and Contract Management. Additionally, this IDIQ will help FDA to develop its ServiceNow capabilities to support FDA’s future-forward, high-tech development of Machine Language, Artificial Intelligence, and Robotic Automation Processes. With the expansion in scope of the ServiceNow IT Service Management, CMDB (Configuration Management Database), and IT Operations Management, expands the capabilities to incorporate all of the service offerings of ServiceNow. Offerors shall submit their proposal volumes and questions by May 27, 2022 at 4:00 PM ET via email to Min Jie Zeng at [email protected] and to Lilibeth Deato at [email protected].