R -- Service Center Operations Support Services

This is a pre-solicitation notice published in accordance with FAR 5.204 announcing that a solicitation will be published in the FBO not earlier than 15 days from the date of this announcement to provide Service Center Operations Support Services at four Service Centers operated by US Citizenship & Immigration Services (USCIS). The Service Centers are located in Laguna Niguel, CA; Dallas, TX; Lincoln, NE; and St. Albans, VT. The work includes but is not limited to mail operations, data collection, fee collection and file operations in support of USCIS Service Centers. USCIS receives and processes approximately 5 million applications and petitions at the four Service Centers each year. The objective of the contract is to provide comprehensive records management services at the Service Centers in a manner that ensures efficient and effective adjudication and excellent customer service. This acquisition action will be a full and open competition; however, the RFP will require substantial small business participation. Participation in the DHS Mentor/Protege program is strongly encouraged and will be evaluated. Mentor/Protege agreements must be approved by DHS prior to proposal submission. The acquisition is expected to result in two single award Indefinite Delivery, Indefinite Quantity (IDIQ) contracts, one contract for the California and Vermont Service Centers and one contract for the Texas and Nebraska Service Centers. The government intends to award two separate contracts to two separate offerors. The contracts will be awarded for a one-year base performance period and four one-year option periods. This notice is not a request for proposals and in no way obligates the Government to award any contract. All questions concerning this competition must be directed in writing via email to the designated point of contact or facsimile to (802) 951-6455. No questions or inquiries will be accepted by telephone. The distribution of the resulting solicitation will be accomplished solely through the General Services Administration (GSA) Federal Business Opportunity (FedBizOpps) website http://www.fedbizopps.gov. Hard copies of the solicitation documents will not be available, therefore, no written, telephone, or facsimile requests for the documents will be accepted. The FedBizOpps site provides downloading instructions. All future information about this acquisition, including the solicitation and any amendments, will be distributed solely through the GSA site. Interested parties are responsible for monitoring the GSA site to assure that they have the most up-to-date information about this acquisition. Please contact the FBO Support group at [email protected]; phone 877-472-3779 (toll free) regarding any download problems.