Customer Relationship Management (CRM) system

This is a presolicitation synopsis for the below stated requirements. This amendment changes the dates for release of the solicitation. The Department of Commerce has a requirement for a Customer Relationship Management (CRM) solution, contractor labor, 3rd party hosting and other support services (i.e. training, data migration etc.) as required to support the unique business needs of all agencies within the Department of Commerce (DOC). The Department of Commerce (DOC) anticipates that it will issue a solicitation for proposals for a Cloud-based, Department-wide Customer Relationship Management (CRM) system between March 3rd and March 7th. The solicitation will be posted on FedBizOpps. Interested contractors should check FedBizOpps for amendments to this announcement or issuance of the solicitation. Firms who responded to the RFI DOC-RFI-2013-CRM0001, issued in the summer of 2013 should be aware that significant changes have been made to the statement of work. The DOC will not respond at this time to comments or questions concerning the CRM. This notice does not constitute official release of the RFP solicitation. The Government reserves the right not to issue an RFP solicitation or to issue the RFP solicitation different than stated above; vendors and potential offerors are cautioned to review this website for official notices regarding this acquisition and release of the RFP solicitation; offeror responses to this notice will not be treated as formal proposal submissions. Further, the Government will not be held liable (financially or otherwise) for or any costs incurred as a result of this notice or subsequent notices.