Description
A. PROGRAM DESCRIPTION The U.S. President's Emergency Plan for AIDS Relief (PEPFAR) announces an open solicitation for organizations to submit applications to implement the second component of a community led monitoring grant in Kenya: Routine data collection of patient and provider feedback at PEPFAR sites. PEPFAR Kenya recognizes the critical role that civil society organizations (CSOs) play towards achieving epidemic control in Kenya. To this end, PEPFAR Kenya is implementing a CSO Community Grant Initiative (CGI) aimed at collecting patient and provider level input related to the quality of services provided at PEPFAR sites. CGI has three components: Component 1: Support for a CGI Coordination Mechanism Under CGI, PEPFAR Kenya will support the creation of the CGI coordination mechanism which will be compromised of key stakeholders such as CSOs, the Government of Kenya, CMHT, NASCOP, GF, FBOs, the private sector, and PEPFAR Kenya. The coordination mechanism will meet monthly to review patient and provider feedback and all other relevant data sources (e.g., DQAs, SQAs, MER, SIMS, etc.) with the aim to better understanding barriers and enablers to accessing services at the client level and from the client perspective in facilities and communities. Component 2: Routine Collection of Patient and Provider Feedback Under CGI, PEPFAR Kenya will award grants to local civil society organizations who will be responsible for data collection of patient and clinical staff experience at the facility level at PEPFAR sites. The questions and observations will be centered around programmatic themes as determined by the CGI coordination mechanism and entered into an anonymized data platform that will be available internally for decision making, as well as publicly. Grantees under the community grant initiative will be eligible for administering the survey questions. Component 3: Establishment of a Sustainable Data Collection Platform Under CGI, PEPFAR Kenya will support a web-based platform to aggregate and visualize patient and provider responses to questions using customer satisfaction surveys, SIMS, and other data sources. This platform will provide users with real-time data on sites’ quality of services derived from the responses. The framework will ensure data collected is in alignment with both the Kenya National Bureau of Statistics (KNBS), and United States Government. This will enable data collected under CGI to be recognized as quality data in accordance with local government standards and be interoperable with other data sources. An additional component will include capacity building of CSOs to adhere to quality guidelines in their collection of citizen-generated data. Please carefully follow all instructions below. Program Objectives: PEPFAR Kenya has allocated support under CGI component #2 for CSOs to routinely collect patient- and provider-level data related to the quality of services provided at the site level in the three categories of counties (evolved, scale-up, and reboot). Proposed Counties: Makueni, Kilifi, and Homabay. The CSO(s) will then be responsible for: Routine collection of patient and provider feedback. (Questions and observations will be centered around programmatic themes as determined by the CGI Coordination Mechanism.)Working with locally based CSOs or individuals to establish a schedule to collect scale and open-ended questions related to service delivery from the individual patient and clinical staff level at both public and private facilities within a given county. By using the appropriate tools to feed into a web-based platform.Entering the data in an anonymize data platform.A complete observational assessment of sites in the three pilot counties. This assessment must be shared with the CGI Coordination Mechanism.