Ombudsman Services

This is a combined synopsis/solicitation and request for quotes (RFQ) for commercial products or commercial services in accordance with the procedures of Federal Acquisition Regulation (FAR) part 12 - Acquisition of Commercial Items and FAR part 13 - Simplified Acquisition Procedures, with FAR part 12 taking precedence per FAR 13.500(b)’s reference to FAR 12.102(c). This announcement constitutes the only solicitation with quotes requested. The Federal Housing Finance Agency (FHFA)'s Office of Equal Opportunity and Fairness (OEOF) is seeking a contractor to provide Ombudsman Services. This requirement is considered unrestricted under NAICS code 541990 - All other professional, scientific and technical services with no size standard; therefore, any qualified, responsible vendor may submit a quote. Questions, Suggested Alternate Terms, and Answers Quoters are invited to submit any questions or suggested alternate terms (including changes to the solicitation, contract clauses, statement of assumptions, or other terms). FHFA will consider all input and attempt to balance the needs of all parties. , Questions or other suggested changes must be submitted by Tuesday, July 25, 2023, and 12:00p by email to Marie Ray, Contracting Officer at [email protected]. Questions, any written responses, or amendments will be posted at the Contract Opportunities webpage (please see https://sam.gov/content/opportunities for more information). FAR References Any FAR clauses or provisions referenced may be obtained at www.acquisition.gov/far . Also, any reference to offeror or offer has the same meaning as quoter or quote for this solicitation. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular FAC 2023-04, June 2, 2023. Submission Instructions Quoters shall be registered in the System for Award Management as stated in FAR 52.204-7(b)(1). Therefore, FAR 52.204-7 and FAR 52.204-16 are hereby incorporated by reference into the solicitation. A Quoter that is not actively registered in the System for Award Management at the time of quote submission will not have its quote considered and will not be eligible for award . Each Quoter shall submit an electronic quotation (Volumes I, II, and III in separate files) to Marie Ray, Contracting Officer, and [email protected]. The electronic quotation shall include any scanned copies of signatures associated with the quotation. Each email quotation including attachments cannot exceed 50 MB because it may be rejected by FHFA’s server. If your entire quotation exceeds 50MB in size, please divide your quotation into appropriate smaller emails. If a Quoter chooses to submit a quotation, the quote must remain valid for a minimum of 60 calendar days Quotes are due no later than 2 pm Eastern Time, on Wednesday, August 2, 2023 . Late submissions, modifications, and revisions will be managed in accordance with FAR 52.212-1(f). FHFA’s Contracting Officer reserves the right to reject the quotation as non-compliant if the quotation takes exception to any of the terms of the RFQ, includes assumptions, or does not conform to the RFQ’s submission instructions. All quotations must include a cover page addressing the following information: RFQ Number Quoter’s Name Subcontractor Name(s), If Applicable Quoter Tax Identification Number (TIN) Quoter System for Award Management (SAM) Unique Entity Identifier (UEI) Contact Name Contact Email address Contact telephone number Complete business mailing address The following statement “The Quoter takes no exception and completely accepts all the terms and conditions in the RFQ and subsequent amendments.” Volume I: Technical Quotation The Quoter’s technical submission should demonstrate the firm’s capability to perform the work requirements outlined in the Attachment A. Volume I shall include separate sections within the volume outlining the following items: Technical Capability . The Technical Capability shall describe, in narrative form, the Quoter’s proposed overall capability to fulfill the overall requirements of Attachment A. 1) Customer Name and Address 2) Contract Number/Contract Title/Contract Type 3) Delivery Schedule/Period of Performance 4) Contract Value 5) Description of the work performed 6) Customer Point of Contact (Name, Telephone Number and Address) for Business Manager and/or Technical Manager 7) Contracting Officer’s (or Private Sector Equivalent) name, telephone number and email address. 8) Current status, e.g. completed and/or in progress, start and estimated completion dates. 9) Key personnel, please identify those individuals who worked on the relevant project and are also proposed for this effort 10) A brief narrative of why your firm believes this reference is relevant to the proposed order Page Limitation . Excluding cover page, table of contents, and conformance with ICT accessibility requirements, the technical quote (including all non-price factors and other attachments) is limited to eight (8) pages. The font and format should be of readable quality. Excessively small font may be rejected or not evaluated at the Contracting Officer’s discretion. Volume III- Representations and Certifications Quoters shall submit representations and certifications per FAR 52.212-3 (see FAR 52.212-3(b) for those representations and certifications that the quoter shall complete electronically). Evaluation and Selection Process Since this award is made under the policies of FAR part 12 in conjunction with FAR part 13 procedures, the evaluation process is streamlined, and FHFA has considerable flexibility in its award decision. FHFA will evaluate the quotation considering positive attributes, negative attributes, and potential risk of the overall quotation. During the evaluation process, FHFA may or may not conduct exchanges. If FHFA conducts exchanges, such exchanges may be with one, several, or all Quoters. Exchanges may vary based on FHFA’s need to understand or give Quoters an opportunity to improve their quotations, but all exchanges will be fair and equitable. FHFA reserves the right to make an award based on other than the lowest quoted price. Technical [insert if applicable “including oral presentations,” ] (Volume I) is more important than price (Volume II); however, the importance of price as a factor could become greater if competing quotations are evaluated as technically equal. Contractor Support Notification Contractors are advised that employees of the firm identified below may assist the Contracting Officer and technical evaluators during the acquisition process. These employees will not participate as voting members of the evaluation team (FAR 7.503(c)(12)). Further, these employees shall not rank or recommend one quote over another or otherwise act in a decision-making capacity. This firm is expressly prohibited from competing for the award(s). ASI GOVERNMENT 1901 North Moore Street | Suite 1204 Arlington, Virginia 22209 703.253.6300 In accomplishing their duties related to the acquisition process, employees of the above firm may require access to proprietary information contained in the quotes. Such employees are required to sign a Non-Disclosure Agreement mandating compliance with strict confidentiality restrictions. If a quote is submitted in response to this RFQ, FHFA will consider the submission as consent that the quote may be reviewed by employees of the above firm who have signed a Non-Disclosure Agreement. List of Attachments Attachment A Work Requirements: Statement of Work Attachment B FHFA Specialty Clauses