Cooperative Agreements for States and Territories to Improve Local 988 Capacity

The purpose of this program is to improve states and territories response to 988 contacts (including calls, chats, and texts) originating in the state/territory. States and territories are expected to use resources to: (1) enhance recruitment, hiring, and training of the 988 workforce to meet at minimum 90% state or territory calls, chats, and texts demand; (2) implement additional technology and security measures to fully support 988 infrastructure and effective coordination across the crisis continuum; (3) improve 988 support and service for high-risk and underserved populations; (4) develop and implement comprehensive quality assurance plans, to include identification and review of critical incidents; and (5) develop and implement comprehensive 988 communication plans to align with SAMHSA’s 988 partner toolkit.